Questions & Answers

Q: QuestionHow do you cancel the auto renewal?

Asked 3 years ago by Anonymous.

• A:Answer You can manage and make adjustments to your subscription at any time by visiting your Microsoft account profile page. Find a full outline of instructions and FAQs, here: https://support.microsoft.com/en-us/office/manage-your-microsoft-365-subscription-959ac957-8d37-4ae4-b1b6-d6e4874e013f

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionHow can I get a manual for the subscription to O365?

Asked 3 years ago by 6spots.

• A:Answer For any and all information relating to your new Microsoft 365 Personal subscription, we recommend visiting the following link, where we host helpful guides and outlines of your new software. Find all you need, here: https://support.microsoft.com/en-us/microsoft-365

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionI have a new imac & want to transfer old word documents from pc to new imac. Will it do it? Or should I install microsoft 365 personal to old pc first & then install program on imac in order to copy all my documents over

Asked 3 years ago by Anonymous.

• A:Answer You will have no issue accessing your current and existing files when you update to your new Microsoft 365 Personal subscription. When switching devices, be sure you purchase and pair up with the correct format of your new software, as there are multiple versions available, depending on your host operating system of choice.

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionI have word, excel,etc. on my IMAC and am considering buying a new one - do I have to rebuy the software What IMac has or can be upgraded to 16 GB

Asked 3 years ago by Cis.

• A:Answer You will have no issue reinstalling your software on your new device. Simply visit the following link for a full outline of detailed reinstallation instructions and guidance: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionI currently have the Family version of Microsoft 365 which will automatically renew on 1/1/2022...I no longer need the family version and now just want the Personal Version....How do I renew a different plan and pay a different subscription price

Asked 3 years ago by Maggie.

• A:Answer The best place to start will be your Micrsoft profile page, where you'll be able to see and manage all of your current subscriptions. From this interface, you'll be able to make the changes you desire, and update your software accordingly. Find all the guidance you need, here: https://support.microsoft.com/en-us/office/manage-your-microsoft-365-subscription-959ac957-8d37-4ae4-b1b6-d6e4874e013f

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionI already have a subscription. Will this one be added to the other at the end.

Asked 3 years ago by Farmer.

• A:Answer Great question! You can access and amend your subscriptions at any time by visiting the profile page of your Micrsoft account. Manage start/stop times, as well as billing and renewal, all in one, simple interface. Find all the information you need, here: https://support.microsoft.com/en-us/office/manage-your-microsoft-365-subscription-959ac957-8d37-4ae4-b1b6-d6e4874e013f

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionI am purchasing this as a gift so the email address for the subscription will be different than the email address used for purchasing. Will this be a problem?

Asked 3 years ago by Diane.

• A:Answer Not a problem. They will create their own Microsoft account (if they do not already have one) before adding the product key.

  Answered 3 years ago by CFreers

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Q: QuestionI just purchased a Motorola cell phone that came with a free trial of Office 365. How can I install this on my laptop? And is the renewal price of $69.99 for a full year or only 9 months?

Asked 3 years ago by Bear1.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer Great question! You can find a full outline of download and installation instructions at the following link: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionGOOD MORNING, HOW THIS MICROSOFT 365 WORK IN THE CROMEBOOK? CONSUME A LOT OF GB IF A HAVE A 64 GB CROME BOOK?

Asked 3 years ago by Fonsi.

• A:Answer I don't use 365 on my Chromebook. I use the online version of 365 combined with Google Docs to draft documents, then polish and finish them on my Windows computers.

  Answered 3 years ago by IstvankoVerified Purchase

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Q: QuestionHow do I download my Wicrosoft 365 Personal Qigital Auto from Bestbuy

Asked 4 years ago by Anonymous.

• A:Answer Great question! A full outline of download and installation instructions for your new Microsoft 365 Personal subscription can be found here: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionWhy do I have to "rent" MS Office 365. I dont need the cloud storage. I store items on my my devices and external drives. am I paying for the storage or for the use of the product? I dont see why we cant just purchase it once and then just it until

Asked 4 years ago by Anonymous.

• A:Answer It's all about extracting more money from your wallet while also hopefully creating a greater dependency on Microsoft.

  Answered 4 years ago by KaiPriceVerified Purchase

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Q: QuestionWill I be able to use a Personal 365 Office sub on both a Mac and a PC? Need to use both and exchange files between. What is the best method to update my very old Mac version (2016) his to 365? Especially concerned about retaining existing Outlook.....

Asked 4 years ago by jds.

This question was asked about the related product: Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)

• A:Answer Yes

  Answered 3 years ago by DenaJ

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Q: QuestionSo how much is the yearly subscription and is it likely to increase?

Asked 4 years ago by AnneS.

• A:Answer New to Microsofti paid $99

  Answered 3 years ago by DenaJVerified Purchase

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Q: QuestionRecovery key for digital download of windows 10 purchased at Best Buy

Asked 4 years ago by Bev.

• A:Answer ?

  Answered 3 years ago by DenaJVerified Purchase

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Q: QuestionDo I need Microsoft Edge to run Office 365.?. I have Internet Explorer now.

Asked 4 years ago by Anonymous.

• A:Answer No - any of the platforms will run the Office 365

  Answered 3 years ago by ElliesOffice

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Q: Questiondoes the 1T of storage automatically back up my computer and give me access thru my other devices like Dropbox does?

Asked 4 years ago by Don.

• A:Answer I believe so but not sure I’m new to this

  Answered 3 years ago by DenaJ

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Q: QuestionIf I do not renew, will these programs continue to work? Will I be able to use and save future documents and spreadsheets?

Asked 4 years ago by RenewQustions.

• A:Answer No - MIcrosoft will ask you to renew and give you plenty of time to do just that.

  Answered 3 years ago by ElliesOffice

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Q: QuestionI purchased the 15-month personal subscription 3 months ago, and it's now asking me to renew. What's going on?

Asked 4 years ago by KP.

• A:Answer I'm sure they just want to know if you like it

  Answered 3 years ago by BellaVerified Purchase

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Q: Questionis speech recognition a feature of Microsoft 365?

Asked 4 years ago by sue.

• A:Answer Yes, Microsoft 365 Personal supports speech recognition. Simply use the Dictation feature when working within one of its included applications, which will allow you to utilize speech-to-text to author content.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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