Questions & Answers

Q: Questionhow do i install office

Asked 4 years ago by tom.

• A:Answer Thank you for your question. For information on how to install Microsoft 365 Personal, please go here: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI live outside USA. Can I download it or will I receive an activation code?

Asked 4 years ago by ADCS.

• A:Answer You will receive an activation code to download MS365.

  Answered 4 years ago by MakingItWork

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Q: QuestionFor personal users with minimal business use, is there a need to buy the Microsoft 365 annual subscription, or will the one time purchase of "Home and Student" suffice? Also, is there a significant difference between the "classic" and "premium" versions?

Asked 4 years ago by Altor.

• A:Answer I find the annual subscription worth it even if you need assistance only once.

  Answered 4 years ago by cottonballmama

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Q: QuestionI just bought the second year of Microsoft 365 subscription from Best Buy. Do I need to do anything else after I keyed in the product code on Microsoft website?

Asked 4 years ago by Helpneeded.

This question was asked about the related product: Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)

• A:Answer No but be careful as I bought this from best buy Paid for 15 months only got 3 months

  Answered 3 years ago by Sherry

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Q: QuestionIf I purchase another computer and the year is not up, can I download the remainder of the year to the new computer?

Asked 4 years ago by FireHoo.

• A:Answer Yes, if you purchase a new device, your Microsoft 365 Personal subscription can be reconfigured to host via your new interface.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I renew Microsoft 365 personal if I am outside the US?

Asked 4 years ago by Cindy.

• A:Answer Your Microsoft 365 Personal subscription cannot be renewed if your country of origin has changed. You will need to cancel the subscription, and begin a new subscription, assigned to your new country, location, or region.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIf I am paying for Office 365 on a month-to-month basis, how easy is it to convert to this subscription seamlessly?. For example, will I loose Word documents stored on my computer and not saved in One Drive?

Asked 4 years ago by TarHeel.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer It is an easy, seemless transition that only took a few minutes to do and no you will not loose any of your data.

  Answered 4 years ago by Dell7700Verified Purchase

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Q: QuestionDo I need to be on-line to use Word or Excel? Would I be able to use Word and Excel without internet access?

Asked 4 years ago by Kevin.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, you can use these tools without internet access

  Answered 4 years ago by MartaVerified Purchase

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Q: QuestionI lost the Office 365 activation email. How do I receive another?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Not sure this is new to me I need to research

  Answered 3 years ago by DenaJ

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Q: QuestionI am a senior citizen on disability with a very tight budget. Right now, I can handle the annual cost. How sure can I be that it will remain where it is, and would there be a way to subscribe for a lengthier period to ensure keeping annual cost the same?

Asked 4 years ago by Ted.

• A:Answer Because of my fixed income, it may become a hardship to afford the renewal price every year.

  Answered 3 years ago by memmom

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Q: QuestionI purchased a laptop and the Microsoft 365. I installed it and now have to return the laptop because it was a poor quality. Can I install the 365 on the new laptop when I receive it?

Asked 4 years ago by GlendaS.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Your Microsoft 365 purchase is tied to your Microsoft Account. So long as you're logged into your account, you will be able to access Microsoft 365's software suite.

  Answered 4 years ago by ShaunVerified Purchase

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Q: QuestionWhy does my email say the software is $49 and when I click on the link the price jumps to $87.49?

Asked 4 years ago by BaitandSwitch.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Price increase after first purchase.

  Answered 3 years ago by Frustrating

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Q: QuestionDoes it work on a Chromebook?

Asked 4 years ago by JC21.

• A:Answer Users are unable to install the desktop version of Microsoft 365 Personal on a Chromebook. However, the applications may be accessed via the web on your device. Find more details on Chromebook compatibility here: https://support.microsoft.com/en-us/office/how-to-access-microsoft-office-on-a-chromebook-32f14a23-2c1a-4579-b973-d4b1d78561ad#:~:text=To%20access%20Word%2C%20Excel%2C%20PowerPoint%2C%20OneNote%2C%20and%20OneDrive%2C,any%20account%20associated%20with%20your%20Microsoft%20365%20subscription

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow do I retrieve my Product Key to install the software? I cannot find any email with that information.

Asked 4 years ago by JohnL.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Check your spam, the email might go there

  Answered 4 years ago by Nounours

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Q: QuestionMy subscription is set to be auto renewed. Can I upgrade so my wife has Microsoft too?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Personal (1-User) (1-Year Subscription - Auto Renew) - Android, Mac OS, Windows, Apple iOS

• A:Answer You should be able to go to your Microsoft account and change your plan

  Answered 4 years ago by Terri

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Q: QuestionSo I bot a new computer & MS 365 (1 per) for 15 mon -using it for 2 mons now and for some reason can no longer access word, access, excel - When I try to open any of the apps, I am told that it is unable to start correctly??? Not sure why

Asked 4 years ago by Maureen.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer We're sorry there's an issue with your installation of Microsoft 365. Our team at Microsoft Support may be able to help. Please reach out to them for assistance here: https://support.microsoft.com/en-us/microsoft-365

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCat I want to know what size photo pictures does it make and where can you buy the photo paper in order to print it

Asked 4 years ago by Cat.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer Yes

  Answered 3 years ago by Tweaker

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Q: Questionhow can I cancel the Microsoft 365 Personal Subscription?

Asked 4 years ago by bwatson81.

• A:Answer Thank you for your question. To manage your Microsoft 365 subscription, please sign into your Microsoft account here: https://account.microsoft.com/account

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI entered the wrong email for this. How do I correct this

Asked 4 years ago by cecilia.

• A:Answer Thank you for your question. To manage your Microsoft 365 subscription, simply sign into your Microsoft account here: https://account.microsoft.com/account If you entered the wrong email address with Best Buy, please contact Best Buy customer service directly.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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