Questions & Answers

Q: QuestionHow do I stop the renewal. I just got a bill for it

Asked 9 months ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You need to call and they will take it off auto pay

  Answered 8 months ago by Linda

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Q: Questionwhere do i find key code my laptop is lock and it states from bitlocker recovery that i need a recobery code

Asked 9 months ago by sean.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer My mail

  Answered 8 months ago by JorgeV

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Q: QuestionHow do you install the microsoft 365 on your computer

Asked 9 months ago by Anonymous.

• A:Answer The information with the code should be in your receipt and/or email. Use that to set it up.

  Answered 9 months ago by AracelyVVerified Purchase

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Q: QuestionHow do I cancel auto renew?

Asked 10 months ago by Rapsak.

• A:Answer Go to subscribe page Sign it Manage Cancel subscription Easy

  Answered 9 months ago by AbolfazlN

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Q: QuestionIf I do not renew my subscription at the cost of $99/yr. will the programs still function thereafter? While I do use these programs, I am a senior citizen with limited income. Do you offer a senior discount?

Asked 10 months ago by mlp1.

• A:Answer No it doesn't offer señior discount but they also have monthly plans

  Answered 8 months ago by AlexandraN

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Q: Questionhow do i switch to iCloud storage from apple

Asked 10 months ago by maud.

This question was asked about the related product: Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)

Q: QuestionIf I all ready have a Microsoft 365 subscription, can I just transfer it to the new computer?

Asked 10 months ago by Tom.

• A:Answer The one I have I can use it on up to 5 computers. If you have the one that is listed, you can sign up on multiple systems.

  Answered 10 months ago by AnonymousVerified Purchase

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Q: QuestionHow do I disable auto renew.

Asked 10 months ago by Anonymous.

• A:Answer I click on RENEW then on next screen, I click on NO. Yes, I have to do this with every return to keyboard. If you can disable permanently, let us know, please

  Answered 7 months ago by DixieH

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Q: QuestionOnce I purchase Microsoft 365 will I have access to PDF?

Asked 11 months ago by Sweetbaby58.

• A:Answer Word can save as pdf, but is not always a good reader of pdf. You'll want to download Adobe Acrobat for that.

  Answered 6 months ago by KathyBVerified Purchase

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Q: QuestionWhere is the product key located

Asked 11 months ago by Lovesherhubby.

• A:Answer Check on your receipt

  Answered 10 months ago by JamesS

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Q: Questionhow can i cancel this microsoft membership . i do not use it on this computer that I bought

Asked 11 months ago by e.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer I have no idea how to cancel the MS 365 subscription. I use it on this computer.

  Answered 11 months ago by OwneriPadVerified Purchase

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Q: Questionhow do I enter my digital key of 365 into the system

Asked 11 months ago by Red.

Q: QuestionI have never purchased Microsoft products for my previous apple computers, Is it required?

Asked 11 months ago by dummy.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

Q: QuestionHow easy was it to migrate files from a few year-old Dell with Windows 10 to this new one?

Asked 1 year ago by Cyberray.

• A:Answer Not yet tried, but connection port is less

  Answered 1 year ago by Mask

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Q: QuestionWhat is the difference in this versus just purchasing Microsoft Office Home edition ?

Asked 1 year ago by Mark.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer if gives you more flexibility and the best thing si the updates

  Answered 1 year ago by ChrisCruz

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Q: QuestionI have an active subscription and now have a new computer. Can my subscription be transferred to the new computer?

Asked 1 year ago by ron.

• A:Answer depends on your subscription but more than likely you can.

  Answered 1 year ago by JosephGVerified Purchase

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Q: QuestionIf I did not activate Microsoft 365 Personal can it be returned?

Asked 1 year ago by Laurie.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes

  Answered 11 months ago by JovannaDVerified Purchase

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Q: QuestionDoes it work w dell laptops

Asked 1 year ago by Anonymous.

• A:Answer Yes

  Answered 1 year ago by GinoVVerified Purchase

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Q: QuestionIf I purchased a MicroSoft Office subscription through Best Buy with automatic annual renewal, does this mean that MicroSoft 365 will not be contacting me directly and that any questions I have should be directed to Best Buy? Susan

Asked 1 year ago by editor.

This question was asked about the related product: Microsoft - 365 Personal (1-User) (1-Year Subscription - Auto Renew) - Android, Mac OS, Windows, Apple iOS

• A:Answer No. You can always contact Microsoft

  Answered 1 year ago by GinoV

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