Questions & Answers

Q: QuestionHow long does this Geek Squad Protection plan last?

• A:Answer This Geek Squad Protection plan has a term length of 1 month.

Q: QuestionHow can I get help with my Geek Squad Protection plan?

• A:Answer You can visit your local Best Buy store to start a claim or call 1-800-433-5778 to ask questions about your plan.

Q: QuestionCan I transfer my Geek Squad Protection if I sell or give away my covered product?

• A:Answer Yes, you can transfer your Geek Squad Protection with no additional charges or restrictions. Call 1-800-433-5778 to transfer.

Q: QuestionHow does Geek Squad Protection handle a cell phone screen with a shadow image or bad pixels?

• A:Answer Geek Squad Protection will repair your screen to look like new if you have a ghost image that won't go away or at least three pixels that are always the same color.

Q: QuestionWhat will Geek Squad Protection do if my cell phone battery won't hold a charge?

• A:Answer If your phone battery fails to hold a charge, Geek Squad Protection will provide a one-time replacement of the original battery.

Q: QuestionWhat types of cell phone failures are covered by Geek Squad Protection?

• A:Answer Geek Squad Protection covers failures from normal wear and tear, such as problems with internal parts, speakers, manufacturing defects, dust, internal heat, or humidity.

Q: QuestionAre the original accessories that came with my cell phone covered under Geek Squad Protection?

• A:Answer Yes, Geek Squad Protection covers any accessories that were included in the original cell phone box, including chargers, earbuds, and more.

Q: QuestionHow can I can cancel the Geek Squad Protection?

Asked 2 years ago by Steve.