Questions & Answers

Q: QuestionWill Geek Squad Protection cover a battery that no longer holds a charge?

• A:Answer Yes, the plan includes a one-time replacement for your original non-disposable battery if it fails to hold a charge.

Q: QuestionDoes this plan cover issues caused by normal wear and tear?

• A:Answer Yes, Geek Squad Protection will cover failures from normal wear and tear, such as problems with internal parts, speakers, or manufacturing defects.

Q: QuestionWhat does Geek Squad Protection cover beyond the manufacturer warranty?

• A:Answer Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionHow do I file a claim if something happens to my phone?

• A:Answer You can visit your local Best Buy store to start a claim, or call Geek Squad at 1-800-433-5778 to ask questions about your plan.

Q: QuestionAre the accessories that came with my phone covered under this plan?

• A:Answer Yes, any accessories that came in the original cell phone box are covered, including chargers, earbuds, and more.

Q: QuestionWhat if I accidentally damage my phone, am I covered?

• A:Answer Yes, Geek Squad Protection provides peace of mind by covering accidental damage to your product.

Q: QuestionHow to cancel this

Asked 4 months ago by Anonymous.

• A:Answer Como cancelo la protección, ya no la necesito

  Answered 3 months ago by CancelarVerified Purchase

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Q: QuestionHow can I cancel my phone protection

Asked 1 year ago by Martha.

• A:Answer Contact a customer service agent to discuss options. Monthly plans typically cancel automatically if funds arent available.

  Answered 1 year ago by ChristopherTVerified Purchase

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