Questions & Answers
QuestionWhat is the difference between BH1253-US and T3007ES? They seem to be the same product, but why do they have different weight? Is outer color of the rim the only difference? Or what kind of smart devices they work with?
- Answer T3007ES is only the 3rd generation Nest Learning Thermostat while BH1253-US includes a Nest Temperature Sensor along with the Nest Learning Thermostat.
QuestionI am currently having a two story house built with a two zone furnace (baffled). It will have two thermostats, one upstairs and one downstairs. I want smart control. Do I have to buy this product and put the sensor upstairs, or buy two Nest thermostats?
- Answer I have two thermostats in my home and the nest thermostat replaces the individual thermostat. If you have two then you replace the two with nest. The sensor can go anywhere that you want to control the temperature. You can program the sensor to be controlled by a specific thermostat. It can't work for two thermostats, so you'll need to get another sensor as well. The sensor tells the thermostat what you want to happen when the temperature reaches a certain level. Thats why you need two. If the temperature downstairs is contolled by a different thermostat then that sensor needs to tell that thermostat what to do to change the temperature for that area.
QuestionWhat happens if you lose internet for a day or few hours? Will this still operate with your AC unit? (or will you not have AC for that time period??)
- Answer The Nest Learning Thermostat will still be able to run your AC or heating without internet, however you will not be able to control it using the app until your internet connection is restored.
QuestionCan the Nest be connected properly with these 2 wires? On my existing thermostat, one wire is connect to W, one is connected to R.
- Answer You will be compatible as long as your wires are low voltage (20-30V), 18-22 gauge solid copper. You'll connect R to Rh for power and W to W1 to control heating. If you have any additional questions feel free to reach out to our support team as we'll be happy to help. nest.com/help
QuestionHave a cabin which we close up for winter. However, keep one small well insulated room heated. Have 2 thermostats, switch main off and turn small room on. Can this be accomplished with a Nest e and a sensor? Would like to heat main prior to arriving.
- Answer You should be able to do this with the Nest. Using the mobile app I've set the thermostat with my phone to "unoccupied" when we leave and then switch it on 30 minutes before we get back - that's great during very hot or very cold weather.
- Answer Nest Temperature Sensor connects to your Nest thermostat via Bluetooth after you add the sensor to your Nest ecosystem by scanning the QR code on the back of the sensor with Nest App. You can find more details about Nest Temperature Sensor here: https://support.google.com/googlenest/answer/9248154
- Answer Is you have a bigger home, sometimes some areas of the house are colder or hotter than the rest, i.e. upstair and downstairs, placing sensor in this area helps the thermostat to function even better, i.e. turning the fan on to circulate the air and have the same temp around the entire house
- Answer You can find compatibility information in the article below: https://support.google.com/googlenest/answer/9246656 If you have any further questions please reach out to our support team so that we can help. nest.com/help
- Answer You can find some wiring diagrams of your Nest thermostat under "Complete installation instructions" here: https://support.google.com/googlenest/answer/9274936?hl=en
- Answer No monthly fee needed. A good Wi-Fi signal in your house is recommended.
- Answer It can be self installed as it takes less than 30 minutes of total setup
QuestionOf the NEST thermostats. do they all have both temperature and humidity sensors in the units? I heard some do and some do not?
- Answer Both the Nest Learning Thermostat and the Nest Thermostat E include temperature and humidity sensors.
- Answer I have not a problem with my three dogs in the home. I think that it is due to the height my thermostat is at.
QuestionMy house has electric baseboard heat with one thermostat. Will Gen3 Nest work as it's intended to with baseboard heat?
- Answer Yes, this model is compatible with most baseboard heaters.
- Answer Nothing is different in the thermostat directly. The added feature is the sensor which is nice to have an additional temperature gage in another room. Helps us keep the whole house near the same temperature.