Questions & Answers

28 Questions & 72 Answers
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  • Question
    Does this work with Centurylink?   (10 Answers)

    By Dennis May 22, 2016.

    Closed to new Answers

    Answers
    • Best 
      Answer

      Yes, it works well with Century Link, but I had to call them to get my DSL Internet Service Provider username and password. I wasted an hour trouble shooting and digging through old files; I should have made the call to Century Link Tech support right away.

      By jiffyjeff July 2, 2016.

    • Question
      What is denial of service protection?   (3 Answers)

      By Jojo March 25, 2016.

      Answers
      • Best 
        Answer

        A denial of service attack is when a hacker locates your IP address and then causes you Internet to go down. This modem protects against ddos attacks

        By Drew86 June 17, 2016.

      • Question
        Does this plug into a regular phone/DSL line? Was told by someone at Walmart it does not   (6 Answers)

        By Jess November 12, 2016.

        Answers
        • Best 
          Answer

          Yes it does.

          By Taurun December 11, 2016.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Does this work with Comcast internet?   (6 Answers)

        By Richard May 21, 2016.

        Answers
        • Best 
          Answer

          Yes, if you have Comcast DSL.

          By CommunityAnswer May 21, 2016.

        • Question
          Does this modem/router work with Windstream?   (3 Answers)

          By DROJ May 18, 2016.

          Answers
          • Best 
            Answer

            Yes it does... now that we are not "required" to use Windstream modem, I bought this one. Works great and I do not pay them a monthly fee ...and they just increased that fee too.

            By BroRon July 23, 2016.

          • Question
            Will this,work with Frontier DSL? I am constantly having issues with Internet dropping and having to restart router. It also is slow to load video.   (2 Answers)

            By Kimberly July 22, 2016.

            Answers
            • Best 
              Answer

              Yes. i have not had any problems with Frontier since I purchased this item. Before I was experiencing the same problems as you are. My advice is to pick one up in-store at a Best Buy, try it for 14 day return period, if it doesn't solve your problem, return it. I loved mine and did not return:)

              By Flygirl August 20, 2016.

            • Question
              I have broadband with ATT at 6mps. I have poor network speed with the current ATT modem. Will this modem work on ATT network?   (5 Answers)

              I have broadband with ATT at 6mps. I have poor network speed with the current ATT modem. Will this modem work on ATT network?

              By Garret Cooler March 9, 2016.

              Answers
              • Best 
                Answer

                Yes, it will. I have much better speed from this than the AT&T supplied modem.

                By BrianG July 18, 2016.

              • Question
                What is the range?   (1 Answer)

                By tap March 4, 2017.

                Answers
                • Best 
                  Answer

                  The NETGEAR AC1600 uses Wireless AC technology and has range of a 400-600 feet, depending on router location and type building construction.

                  By CommunityAnswer March 4, 2017.

                • Question
                  I have Frontier DSL (coming from Verizon) and can't get the full 15 mbps download speed. Can only get between 5-7.5 mbps. Will this help?   (2 Answers)

                  By Anonymous August 1, 2016.

                  Answers
                  • Best 
                    Answer

                    Your Internet will go as fast as it tops at. Having a better router/modem allows the connection to be smoother but will only top out at your provider's speed. Hope this helps.

                    By Tru7h February 24, 2017.

                    • Verified Purchaser
                    • My Best Buy® Member
                • Question
                  DOES THIS MODEM HAVE A LAND LINE PHONE PORT SO IT CAN BE USED FOR TRIPLE PLAY?   (5 Answers)

                  By DEB August 14, 2016.

                  Answers
                  • Best 
                    Answer

                    I don't play games on my computers but there is a landline connection on the back.

                    By Rubbercrutch June 3, 2017.

                    • Verified Purchaser
                    • My Best Buy® Member

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