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Questions & Answers

Page Showing 1-19 of 19 questions
  • QuestionDoes this DVR system include cameras?

    • Answer No, cameras are sold separately from the DVR system.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of alerts does the system send to my mobile device?

    • Answer The system sends alerts to your mobile device when humans and vehicles are detected arriving and departing.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the storage capacity of this DVR system?

    • Answer This DVR system comes with a 1TB hard drive.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow is this security system connected to the internet?

    • Answer This security system does not require an internet connection as it stores data locally on the hard drive.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this security system require a subscription fee?

    • Answer No, this security system does not require any subscription fees for access.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I add more cameras to this DVR system?

    • Answer Yes, you can add compatible wired, Wi-Fi IP, and doorbell cameras to expand your security coverage.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I talk through the cameras with this system?

    • Answer Yes, the system features 2-way audio communication, allowing you to speak to individuals through the cameras.
    This question and answer was generated by AI based on customer and product data.
  • QuestionThe information states it is a 12 channel, but I see only 8 channels in the picture.

    Asked by DavidR.

    • Answer Ok I was able to hunt down further specs for the unit, it has 8 hardwired channels, and 4 WIFI channels, that explains the 12 channel reference.

      Answered by DavidR

  • QuestionWill the Swann cameras work with the Night Owl DVR

    Asked by HPServices.

    • Answer Thank you for the question. Unfortunately we cannot guarantee the ability for non-Night Owl products to work on our systems as we don't manufacture or control the coding of other devices. You are welcome to try the system compatibility out and leverage Best Buy's return policy if you wish, but we recommend using all Night Owl products so we can fully support you with our 1 year warranty on top of technical support. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionHow do I connect this DVR to my network?

    Asked by Ann.

    • Answer To connect this DVR to your network, simply run an Ethernet cable from the LAN port on the back of the DVR to an open port on your home router or modem. Once connected, the DVR will automatically establish a network connection. You can then complete setup and remote viewing through the Night Owl Protect App by following the on-screen steps. If you need help or run into any issues, please feel free call our support team. We are happy to help! Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionCan you tell me specifically which App this DVR uses? We currently have a Night Owl system, however it is no longer able to be viewed on our phones because our phones apparently are too new to support the required app (Night Owl HD).

    Asked by Daniel.

    • Answer This DVR uses our newer Night Owl Protect app, which is fully supported on the latest iPhone and Android devices. If your older system used the Night Owl HD app, the Protect app will be the updated version you’ll want to download. It’s free in both the Apple App Store and Google Play Store. — Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionI currently have several Swann cameras w/dvrs but need only another dvr, no cameras. Will this work with my Swann camera system?

    Asked by Will1.

    • Answer Hi, We do not support third-party security brands.

      Answered by Night Owl

  • Questionis the DVR comparable with Lorex security cameras system

    Asked by Hazmat.

    • Answer Thanks for asking! No, Night Owl DVRs are not compatible with Lorex security camera systems. Night Owl and Lorex use different firmware, communication protocols, and system architecture. Even if the connectors appear similar (such as BNC), features like motion detection, audio, and resolution support may not function properly—or at all—when mixing brands. For the best performance and full feature compatibility, we recommend using Night Owl cameras with Night Owl DVRs. — Night Owl SP Digital Support Team

      Answered by Night Owl

  • Questionwill zg21128 or HD2-27TD or HD4-D27 cameras work on system

    Asked by elf.

    • Answer Thank you for the question and happy to try and help. Unfortunately we can only speak to the efficacy of our cameras with this recorder. We cannot speak for products by other companies. Some users have had success with reviewing return policies of the retailer and testing installation once they can confirm ability to return if the system doesn't work. Best of luck. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionWill this replace Series WNIP2 with wireless cameras?

    Asked by Mamyof3.

    • Answer Thank you for the question and happy to try and help but am not sure what you are asking. This is a wired DVR recorder for wired BNC FTD series cameras. It is compatible with A/C powered Wi-Fi and Wire-Free cameras but not the WNIP2 as they are NVR recorder based. Please reach back out if there are other questions we can help with. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • Questionare the TIB-B22-W28 Cameras compatible

    Asked by nate.

    • Answer Thank you for the question. Unfortunately we cannot guarantee compatibility for cameras that we don't manufacture. Additionally, the 2 Way audio may not function. Best Buy does have a great return policy though if you wish to test compatibility. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionIs this system color or b/w?

    Asked by Patrick.

    • Answer This system is color....such a great detail. Very, very clear

      Answered by THansen

  • QuestionWith the Night Owl DVR is it capable with my iPhone.

    Asked by Anonymous.

    • Answer Yes, the Night Owl is absolutely compatible with your IPhone. We are overseas and I can check all of my cameras at ANYTIME and see what is going on in my company! It's such a GREAT investment.

      Answered by THansen

  • QuestionWill my older night owl cameras work with this DVR they do not have the light and are not voice active? but they are BNC connectors and have the power cable.

    Asked by Anonymous.

    • Answer Thank you for the question and happy to help if we can confirm the model of your old cameras. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of current cameras and this model and they will confirm for you. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl