Questions & Answers

Q: QuestionI was wondering if there was a compatible monitor that will display all camera images at once or a continuous roll through…..if so which one (s) and which would be the best one

Asked 1 year ago by Geno.

• A:Answer Any monitor with HDMI capabilities. I use my TV.

  Answered 1 year ago by CraigBVerified Purchase

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Q: QuestionCan you add to the 60 foot cables to go further out?

Asked 2 years ago by bryant.

• A:Answer Yes I bought a 150ft extensions from home depot for around $60 for 4(comes with adapters too)

  Answered 2 years ago by AndyVerified Purchase

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Q: QuestionWill your system work with Starlink satellie for the internet connection? Thanks, SS

Asked 1 year ago by SteveSpaceman.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to support. The system will work with a hardwired connection to internet for secure feed and remote access. The key consideration would be your bandwidth limitations with any connection. If you are confident in the ability of your network to stream high quality video then you should be set for our system. Multiple settings will give you options for constant recording or event based recording that can help reduce the strain on your bandwidth also. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionDoes this system integrate to Google Home so I can see via the app of the next hubs?

Asked 1 year ago by GoogleHomeIntegration.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. Yes, this system is compatible with Google Assistant and related apps. Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: Question8 cameras standard resolution how many days can keep in memory?

Asked 2 years ago by joe.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Depends on how high you have the sensors. But I have 4 and have them on human and vehicle and get a week. So you should get about half that with double the cameras. But they offer a online storage also. Not sure how long they stay on the cloud. This answer is just for the 1tb that comes with the unit.

  Answered 2 years ago by Misty

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Q: QuestionWhat is the distance the camera records?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. With clear line of sight these cameras can record up to 300 ft. Obstructions and lighting do play a factor though if present. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionHow many people can be logged into the app at the same time? I used to have lorex and if my wife logged in, it would log me out.

Asked 1 year ago by Jose.

• A:Answer My husband and I can log in to our phones simultaneously. I'm unsure how many more can do the same, as only we need to have access.

  Answered 1 year ago by NightOwlUser

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Q: QuestionDo these cameras need any batteries to change or to charge ever

Asked 1 year ago by Geno.

• A:Answer No these cameras area wired and get power from 2 wall adapter that powers 4 cameras each.

  Answered 1 year ago by OldGuyGamerVerified Purchase

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Q: QuestionAm I able to view live video and recordings through the app?

Asked 2 years ago by J.

• A:Answer Yes. I do it.

  Answered 1 year ago by CraigBVerified Purchase

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Q: QuestionHow Much can it record before recording over itself?

Asked 2 years ago by Bart.

• A:Answer You have a number of options to select from that will impact how long you can record. Motion activated record vs continuous record is the most impactful. Clips can be exported for safe keeping and to ensure any new recordings don't cause you to lose key footage. We advise exporting key moments via USB drive that can be attached to the recorder for safe keeping. On continuous record you should expect 7+ days while with motion only record you will get much more time before the storage begins over old footage. Thanks, Night Owl SP Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionHow many user can log into the app

Asked 2 years ago by Dancer.

• A:Answer Multiple users can log in on the app for the cameras.Works great.

  Answered 2 years ago by RichardLVerified Purchase

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Q: QuestionDo I need wifi in order to update camera after installation?

Asked 2 years ago by Sheyenne.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer While you may choose to keep your Night Owl system offline primarily you will need to connect to internet to register your device for warranty support. Periodically you will want to update firmware to ensure your system is up to date with best features, security patches, and any other needed updates. Thanks, Night Owl SP Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionHow many feet of cable comes with the system per camera

Asked 2 years ago by fred.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Each camera comes with a 60 ft roll of cable. Although you can purchase a longer roll if needed.

  Answered 2 years ago by LuisMVerified Purchase

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Q: QuestionDo the cameras need to be plugged in to a wall outlet or are they powered through the cable? Thanks

Asked 2 years ago by Nelson.

• A:Answer These Wired cameras are powered by the included cables.

  Answered 2 years ago by Night Owl

  
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Q: QuestionIs this wired camera & DvR can plug it in 220 volts? ( electric)

Asked 1 week ago by Berna.

• A:Answer Yes, the system can be used with 220V power as long as you use the included power adapters. They are designed to accept a wide voltage range and will safely convert it to the correct output for the DVR and cameras. Night Owl SP Digital Support Team

  Answered 1 week ago by Night Owl

  
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Q: QuestionCan I use the app abroad for the live feed ??

Asked 2 weeks ago by Jono.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Yes. As long as your DVR is connected to the internet at home, you can use the Night Owl Protect app to view your system’s live feed from anywhere in the world. Just be sure your phone has a stable Wi-Fi or cellular connection while you’re abroad. — Night Owl SP Digital Support Team

  Answered 1 week ago by Night Owl

  
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Q: QuestionIt talks about 12 channels and only has 8 ports and does not mention the other 4. So what are the other 4 for?

Asked 3 weeks ago by McC.

• A:Answer Hi there, We understand the confusion! The DVR has 8 wired BNC video ports, which connect to the included cameras. The additional 4 channels are available for Wi-Fi IP cameras that connect wirelessly through the Night Owl app and your network. This allows you to expand your system up to 12 total cameras (8 wired + 4 wireless), giving you more flexibility if you want to add coverage later without running additional cables. — Night Owl SP Digital Support Team

  Answered 3 weeks ago by Night Owl

  
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Q: QuestionI would like to know if there's any subscription fees or any monthly fees whatsoever?

Asked 1 month ago by Nelmat7.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer ChatGPT said: Thanks for asking! There are no mandatory subscription or monthly fees with the Night Owl 12 Channel 4 Camera Wired 2K 1TB DVR Security System. All video is stored locally on the built-in 1TB hard drive, so you don’t need to pay for cloud storage or ongoing service plans. You can view, playback, and manage recordings through the free Night Owl Protect App without any recurring cost. — Night Owl SP Digital Support Team

  Answered 3 weeks ago by Night Owl

  
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Q: QuestionCan this system be connected to a TV so all cameras can be viewed at all times?

Asked 1 month ago by Eagleeye.

• A:Answer Yes, you can connect this system directly to a TV or monitor using the HDMI output on the DVR. Once connected, you can view all your cameras live on screen at all times. — Night Owl SP Digital Support Team

  Answered 3 weeks ago by Night Owl

  
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