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Questions & Answers

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Page Showing 21-40 of 46 questions
  • QuestionCan I have a external hard drive for more storage

    Asked by Nate.

    • Answer Thank you for your feedback. At this time, external hard drives cannot be used to expand storage on our systems. However, you can back up your recordings to a properly formatted USB flash drive for safekeeping. If you need guidance on how to do this, please visit our support page or reach out to our customer service team for assistance at (866) 390-1303. - Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionCan i reduce the resolution to 2k or 1k to increase recoding time?

    Asked by noobiewithquestion.

    • Answer Thank you for the question and happy to help. In the advanced settings for the recorder you have a number of options to extend video recording before over-writing older video. Indeed you can change recording resolution, but it is key to remember that lower resolution may make it harder to see what is happening, especially at further distances. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionWhat is the maximum distended can the camera be

    Asked by O.

    • Answer Thank you for the question and happy to help. We recommend not exceeding 180 ft of cabling without a signal booster. per channel The system will come with 60 ft of cable per camera. Should you need further runs we do offer connectors and extended cabling on our company site, NightOwlSP.com. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionWhat is the fps for these cameras?

    Asked by Wats13.

    • Answer question: can I use the cameras from my cobra security system?

      Answered by Anonymous

  • QuestionRegarding notifications, can I set up the system so it emails me or sends other notifications besides mobile app notifications?

    Asked by crlsmndz.

    • Answer Thank you for the question and happy to help. Currently the mobile application is set only to send push notifications to mobile device. We have passed this request to our development team for possible update in a future firmware though. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionIs there a monthly fee

    Asked by camera.

    • Answer Thank you for the question and happy to help. With Night Owl Security there are no products that require a monthly subscription to use. Some provide the option for additional cloud backup, but no required subscriptions or fees. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionDo the cables provided that connect to the DVR also power the cameras?

    Asked by Blubyu.

    • Answer Thank you for the question and happy to help. Yes, the included cables also provide power to the cameras. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionCan you set a timer to switch from continuous recording during the day to motion detected recording in the evening?

    Asked by ZacH.

    • Answer Thank you for the question and happy to help. Currently you have the power to select recording mode but unfortunately not via a timer. We have passed your request on to our dev team to see what they can do to improve this option in a future app update. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionSo I bought this system on 8-27-24 and all was good then all of sudden after we unplugged it it said no hdd detected so I was sent a brand new dvr which I got today and we hooked it all up and now this one is saying no hdd detected! Why is it doing this?

    Asked by Beanie2024.

    • Answer Thank you for the feedback and very sorry to hear of the issue you are having with system and replacement. While we aren't sure if you received a replacement from Best Buy or from Night Owl directly, we can confirm that your purchase comes with a 1 year warranty to protect from material defect or failure so we welcome the chance to support you on this. Please email [email protected] with a brief description of the issue(s) you are facing. This will put you in touch with our advanced internal support team who will further troubleshoot with you. Thank you and we look forward to hearing from you! Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionHello. What is the field of view of these cameras?

    Asked by MarkW.

    • Answer Thank you for the question and happy to help. The FoV for these cameras is 80 degrees. Hope this helps. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionCan I connect locally to this DVR from my PC on my wireless network without Internet?

    Asked by Bill.

    • Answer Thank you for the question and happy to help. You can connect directly to the DVR via the included mouse and HDMI out cable if your computer monitor has available input. To use your computer to access and control the system entirely you'll need the DVR wired to the internet to access though. For optimal security the system creates it's own secure connection to our servers and those require internet to access via other device (mobile, tablet, computer). Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionCan this system be tied into the internet so I can view cameras on my phone?

    Asked by Anonymous.

    • Answer Thank you for the question and happy to help. Yes, you are able to wire the recorder to internet and then will be able to view from your phone using our app with no fees. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionWill these record all the time or only when they sense motion? Can they do both? How long time wise will the storage last constantly recording? Thank you.

    Asked by MarkW.

    • Answer Thank you for the questions and happy to help as you evaluate systems. You have the option to run continuous recording or just event based recording. You can control this via the system settings. Also, you can save events as long as you'd like to but we advise using a USB flash drive to export important events for safe keeping separately on another drive. The record time is dependent on a number of settings you will have control over. Each can impact the duration of recording. With a 2TB drive you should be able to continuously record multiple days without issue, but specific duration is not easily determined. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionDoes Best Buy install these systems?

    Asked by Awesome.

    • Answer Thank you for the question. That would be a question to ask the Best Buy Geek Squad. We would assume so, but will have to defer to that team for a definitive answer. Sorry we couldn't be of more help. Please let us know if you have any other questions. Always happy to help. Thanks, Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionDo I need to connect all cameras to the dvr

    Asked by Anonymous.

    • Answer Yes because you wanna make sure each and everyone works before you actually start placing them where you’re going to need them

      Answered by Billy

  • QuestionDo I have run a wire from each camera to the Dvr

    Asked by Anonymous.

    • Answer Yes.

      Answered by Anonymous

  • QuestionCan you add on cameras

    Asked by HD01.

    • Answer Only if your DVR has a capability to add more

      Answered by Billy

  • QuestionHow can i get this system to record?

    Asked by Alex.

    • Answer If it says no HDD storage is available then you can’t return it

      Answered by Billy

  • QuestionHow much does it all weigh together

    Asked by xxxxxxxx.

    • Answer Thank you for the question and happy to help. The system in total all together weighs 13.73lbs. Night Owl SP Digital Support Team

      Answered by Night Owl

  • QuestionCan these cameras be connected with coaxial cable? Can coaxial connected cameras be connected to the DVR?

    Asked by Spike.

    • Answer No

      Answered by Billy