Questions & Answers

Q: QuestionWhat is the viewing angle of the cameras?

• A:Answer The cameras included with this security system have a 100-degree field of view.

Q: QuestionHow is the audio communicated on this security system?

• A:Answer This security system features two-way audio communication, allowing you to listen and speak through the cameras.

Q: QuestionHow many cameras can I connect to this DVR system?

• A:Answer This Night Owl security system supports a maximum of 12 cameras.

Q: QuestionDoes this security system require an internet connection?

• A:Answer No, this security system does not require internet for operation. All recordings and data are stored locally on the recorder’s hard drive via a secure wired connection (CCTV).

Q: QuestionWhat type of alerts does this security system send?

• A:Answer This security system sends instant alerts to your mobile device when it detects the arrival and departure of humans and vehicles.

Q: QuestionCan I use my smartphone to view the cameras?

• A:Answer Yes, you can easily access your security cameras remotely from anywhere using the free mobile app, compatible with both iOS and Android smart devices.

Q: QuestionWhat is the maximum distance for the night vision on this security system?

• A:Answer This security system has a night vision range of up to 100 feet.

Q: QuestionDoes it have color night vision? I need only 4Cam.

Asked 1 year ago by Ed.

• A:Answer Thank you for the question and happy to help. Yes, you will enjoy round-the-clock full color recording, with available ambient light (moon, neighborhood lights, etc). If your cameras are in complete darkness, they will activate infrared night vision to continue clearly recording in black and white up to 100 ft. away. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionAre the four additional channels for wired cameras

Asked 4 months ago by CSII.

• A:Answer This system includes 8 wired BNC channels (with 8 cameras included) and 4 additional Wi-Fi channels. So you can expand the system with up to 4 Night Owl Wi-Fi cameras, in addition to the wired cameras already included. — Night Owl SP Digital Support Team

  Answered 4 months ago by Night Owl

  
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Q: QuestionWould these cameras work and remotely view videos from Asia?

Asked 5 months ago by Me.

• A:Answer Yes. As long as your DVR is connected to the internet at home, you can use the Night Owl Protect app to view your system’s live feed from anywhere in the world. Just be sure your phone has a stable Wi-Fi or cellular connection while you’re abroad. — Night Owl SP Digital Support Team

  Answered 4 months ago by Night Owl

  
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Q: QuestionDo these have to be professionally installed? If the cameras are connected to the DVR by wires then how do you run the wires outside?

Asked 5 months ago by Bunny.

• A:Answer Hi there! Night Owl wired security systems are designed for DIY installation, so professional installation isn’t required (though it’s always an option if you prefer). The cameras connect to the DVR using BNC cables (included in the box). These cables provide both video and power, so you only need one line per camera. To run them outdoors, most customers: Route the cables through a small hole in a wall or soffit, Or run them through an attic, crawl space, or conduit for a clean and weather-protected setup. Each camera is rated for indoor/outdoor use, so as long as the connections are protected from direct water exposure, you’ll be good to go. — Night Owl SP Digital Support Team

  Answered 5 months ago by Night Owl

  
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Q: QuestionDoes this system have a zoom feature?

Asked 5 months ago by Dave.

• A:Answer Yes — this Night Owl 12 Channel 8 Camera Wired 4K 2TB DVR Security System does include a digital zoom feature. When viewing live or recorded footage through the Night Owl app or directly on a connected monitor, you can pinch to zoom (on mobile) or use the mouse to zoom in digitally on specific areas of the image. However, the included cameras do not have optical zoom lenses — meaning the zoom is digital only, which enlarges the image but does not physically adjust the lens. — Night Owl SP Digital Support Team

  Answered 5 months ago by Night Owl

  
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Q: Questionit's 24/7 Home Surveillance?

Asked 8 months ago by Johnny.

• A:Answer Yes, this system provides 24/7 continuous recording when set to do so. Since it’s a wired DVR system, it supports nonstop surveillance without relying on motion triggers or battery power. As long as your DVR is powered on and the hard drive has available space, it will keep recording around the clock—offering constant protection and peace of mind. If you have any setup questions, our Support Team is happy to help at 1-866-390-1303. —Night Owl SP Digital Support Team

  Answered 8 months ago by Night Owl

  
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Q: QuestionThis says its 12 Channels but the photo of the back of the DVR only shows 8 plugs. Where do extra cameras (if I decide to purchase more) get plugged into?

Asked 1 year ago by Mike.

• A:Answer Thank you for the question any happy to help. This system is a 12 channel (8+4) recorder. 8 wired connections are available with 4 more via Wi-Fi connection. Best Buy doesn't allow for the text we typically include on imagery so we apologize for the confusion as we would normally clarify on the corresponding image. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: Questionwhat is the best outdoor wired home security system? Is it Nigh Owl or another brand? Eight cameras max, wired, 4K, 2TB

Asked 1 year ago by security.

• A:Answer Thank you for the question and happy to help. While we cannot speak for other brands we are proud of what we offer in video security solutions. We pride ourselves on being an American owned and operated company that doesn't monetize your data. Our systems ensure that you control your recordings and we require ZERO monthly fees for you to fully enjoy your system and all features. Our competition cannot claim that as they are either dependent on recurring fees to make money and/or tied to foreign countries that do not share our values about privacy. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: Questionhow long are the cables that connect the cameras to the dvr? is the dvr where the cameras get their power?

Asked 1 year ago by security.

• A:Answer Thank you for the question and happy to help. 60ft of BNC cabling is included with each camera which supplies both power and the audio/video feeds securely back to the recorder. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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