Questions & Answers

Q: QuestionDoes this treadmill come with a warranty?

• A:Answer Yes, the Commercial X32i Treadmill comes with a 10-Year frame warranty, 2-Year parts warranty, and a 1-Year labor warranty.

Q: QuestionDoes the treadmill have a fan?

• A:Answer Yes, it has two AutoBreeze fans that automatically adjust power to match your workout intensity.

Q: QuestionWhat is the size of the touchscreen?

• A:Answer This treadmill features an upgraded 32-inch Smart HD touchscreen.

Q: QuestionWhat is the weight capacity of this treadmill?

• A:Answer The Commercial X32i treadmill has a weight capacity of 300 lbs.

Q: QuestionCan I connect my Bluetooth headphones to the treadmill?

• A:Answer Yes, the treadmill has Bluetooth headphone connectivity for listening to music or your iFIT trainer.

Q: QuestionWhat is the maximum incline this treadmill offers?

• A:Answer The NordicTrack Commercial X32i Incline Trainer has a maximum incline of 40%.

Q: QuestionDoes the Heart Rate Monitoring Chest strap come with the unit?

Asked 4 years ago by Casease1.

• A:Answer It is suppose to according to the NordicTrack site. My friends x22i also included the strap. I just recieved my treadmill from best buy and it did not include it. I opened a support ticket with NordicTrack and requested one. I'll see how it goes. I will fight for it.

  Answered 4 years ago by itpro2002

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Q: QuestionWhat is the recommended ceiling height at the center of the treadmill for proper head space?

Asked 4 years ago by SuperDad.

• A:Answer You will want a minimum of 8 feet ceiling height

  Answered 4 years ago by KingbigdaddyVerified Purchase

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Q: QuestionI was thinking of buying this treadmill but only with geek squad protection since norditrak treadmills always have problems in the first year. can anyone share their experience of how geek squad handled any issues with their treadmill? Thanks

Asked 4 years ago by Rehype.

• A:Answer The service is now called TotalTech and it is TERRIBLE. If you call with a problem you will likely spend 2-3 days on the phone getting rerouted until the line goes dead. In my case I never got the issue handled I just got tired and returned it. Even returning it was a headache. I now have bought it directly from Nordictrack and it has been great. So far no major issues so I cannot speak to Nordictrack’s technical customer service.

  Answered 3 years ago by RunningGirlVerified Purchase

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Q: QuestionDoes the screen move/ tilt/ swivel?

Asked 3 years ago by Momma.

• A:Answer The screen tilts but the tilt is somewhat limited. We love this treadmill but be warned that we had to return it twice due to manufacturers defects and imperfections. Getting the side handrails on without forcing the bolts in was extremely difficult. After failing to bolt them on properly where they looked like they were level and fit on as designed, I opted to leave them off for now. It is a fairly heavy machine so the exchanges/returns were cumbersome. Best Buy was very helpful in making sure it was exchanged and a new one delivered however I had to go into our local store each time because reaching them in person by phone is very hard and aggravating, especially when dealing with such an expensive item. Nordictrack needs to step up their quality in regards to design and production. This unit is made in China and for whatever reason there are noticeable imperfections from unit to unit. After 3 machines we got one that was acceptable with us. We love iFit and most of the trainers and the actual tread belt and incline feature on this machine are the best. That is the main reason we bought the X32i. Would we buy it again? The short answer is yes because we are very serious about our cardio and I’m a long distance runner. In our opinion this is currently the best tread hardware and software on the market. (We owned and returned Peloton tread mostly because the iFit platform resonates with us better) However we would not even think about purchasing this Nordictrack X32i machine if not for Best Buy’s warranty guarantee and having their total tech support package. Hope this helps anyone looking at the current commercial X22 or X32i.

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  Answered 3 years ago by Lee1Verified Purchase

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Q: Questiondoes it have a Matt

Asked 4 years ago by Bryan.

• A:Answer Bryan This treadmill does not come with a mat included, but these can be purchased separately at an affordable price to help protect your floor and your equipment as well as reduce any noise while the machine is operating. Let us know if you have further questions by emailing us at [email protected]. Thanks - NordicTrack

  Answered 4 years ago by iFIT - MANUFACTURER

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Q: QuestionWhat is the deck height? Distance from floor to running surface when at 0% incline?

Asked 4 years ago by Shane.

• A:Answer Shane The step-up height for this treadmill is approximately 12.5” from floor to deck. Let us know if we can offer any further information by emailing us at [email protected]. Thanks - NordicTrack

  Answered 4 years ago by iFIT - MANUFACTURER

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Q: QuestionCan we download Netflix app on this treadmill

Asked 3 years ago by SH.

• A:Answer SH At this time, all NordicTrack equipment is only compatible to stream from iFIT as other applications may contain risks to the automated workout software. Let us know if you have further questions by emailing us at [email protected]. Thanks - NordicTrack

  Answered 3 years ago by iFIT - MANUFACTURER

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Q: QuestionWhen will this be available again, that’s putting in random zip codes until I find something, there aren’t options to expand your search. The only option I can find is a warehouse in Buford,Ga. I’ve tried to search all of Florida (32179) where I reside.

Asked 2 years ago by Harmony.

• A:Answer Harmony Thank you for your interest in our Commercial X32i machine. Best Buy manages their own inventory and shipment of our products. We recommend contacting their customer service department directly for stock information. If you have questions regarding this unit or any of our other products, you can contact us by calling (833) 680-4348. Thanks! - NordicTrack - Powered by iFIT

  Answered 2 years ago by iFIT - MANUFACTURER

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Q: QuestionIs this the 2021 model with the improved touchscreen,faster Wi-Fi connectivity and new quiet drive incline tech?

Asked 4 years ago by Rehype.

• A:Answer Hi there. Mine JUST arrived and hasn't even been unboxed/set up yet (waiting for that appointment) but the label says NTL39221.0, which does correspond to the model with those new/improved features. Hope this helps!

  Answered 4 years ago by sguptaVerified Purchase

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Q: Questiondo you have to purchase a membership once the year is over and if you don't are there workout programs that are not live that you can get on the screen without a membership?

Asked 4 years ago by sjsacc.

• A:Answer You do not have to continue buying ifit. There are programs that work without ifit subscription. My personal view is that I should not skip the $30 a month membership fee if I am serious enough to invest $5000 in this machine.

  Answered 4 years ago by KZMDVerified Purchase

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Q: QuestionWhat is weight ,can you run on it x32i Nordic track

Asked 4 years ago by Anonymous.

• A:Answer 300lbs

  Answered 4 years ago by DC2022

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Q: QuestionIs delivery and set up available?

Asked 4 years ago by Anonymous.

• A:Answer I setup delivery for my order and they canceled on me 7 times ! I ended up having to go pick it up at the warehouse after almost a month of waiting and wasting my days.

  Answered 4 years ago by itpro2002

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Q: QuestionDo you guys still service the nortictrack x32i commercial? I’m having connectivity issues the machine won’t connect to the belt

Asked 5 months ago by Dadman.