Questions & Answers

Q: QuestionHave a plug in the cabinet above my microwave. Will the bluetooth control work if all of the wiring for under cabinet lights and the bluetooth receiver is in the cabinets?

Asked 4 years ago by johnswn.

• A:Answer Bluetooth works up to a certain range. they say 40 meters but it also depends upon if the transformer/plug (which is where the emiter is)is behind or obstructed by anything. I am using a hue bridge to link them to wifi but with that you need a free ethernet port on your internet router. Hope this information is useful.

  Answered 4 years ago by GuldgoabowmanVerified Purchase

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Q: QuestionDo the light strips sync with the color movement that playing on the TV or does it just stay one color the whole time ?

Asked 4 years ago by Stan.

• A:Answer These light strips have multicolors up to 16.8 million colors to chose from, and will sync to the Philips HUE Bridge GEN2; however, if you want them to sync with movies and games on your TV, I would also invest in the Philips HUE Sync Box. Just keep in mind that you do need the HUE Bridge GEN2 for the HUE Sync Box to work properly with your media.

  Answered 4 years ago by Armin

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Q: QuestionIf I want to connect these to my razer device, would I need a hue bridge/hub. Or could I use a google home/amazon Alexa? Or do I not need it at all.

Asked 4 years ago by Athan.

• A:Answer These are bluetooth so you will not need the bridge / hub. You can use google home and Alexa and the app

  Answered 4 years ago by Answered by Philips

  
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Q: Question1. How long is the expected life in light hours? 2. What warranty does Philips provide?

Asked 4 years ago by Anonymous.

• A:Answer I heard 30+year

  Answered 4 years ago by MusewalaVerified Purchase

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Q: QuestionDo the lights sync with music from Alexa?

Asked 4 years ago by AAD.

• A:Answer Yes, and working with many apps too

  Answered 4 years ago by MusewalaVerified Purchase

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Q: QuestionWe just got a new 75-in TV What's the best lighting to put behind it? We have Philips hue lights so we have the bridge not sure if this is the right thing to get We want something to cover the whole back of the TV?

Asked 4 years ago by Anonymous.

• A:Answer You can definitely put this he tv, I just don't think it will bend it so well to cover the entire back.. You'd probably need some sort of plastic thing to put behind the TV so you don't force the strip. They do have a product specific for TVs that it also connects to it and changes colors in response to what is showing up on your TV.. Philips - Hue Play Gradient Lightstrip 75" https://www.bestbuy.com/site/philips-hue-play-gradient-lightstrip-75/6427731.p?skuId=6427731 It's pretty nice, it's just a lot more expensive

  Answered 4 years ago by GabrielVerified Purchase

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Q: QuestionYou really make it hard to find the length of this strip! I can't even find it under specifications. I'll pass just because of that!

Asked 4 years ago by Jenna.

• A:Answer It’s 2M - about 79”

  Answered 4 years ago by MoejoeVerified Purchase

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Q: QuestionDoes this fine levy to a google mini

Asked 4 years ago by Luke.

• A:Answer I believe it does.

  Answered 4 years ago by StiehmerVerified Purchase

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Q: QuestionWhy so insanely overpriced? Waste of money!

Asked 4 years ago by Ezmo.

• A:Answer I think you're asking the wrong people and it seems like a rhetorical question you don't want an answer for. These may be on the expensive side of other lighting options but it's really not overpriced. If you want cheap and likely to have issues (as many of the reviews state), you can buy something for $20-$40 and end up spending the same amount as one Phillips Hue product.

  Answered 4 years ago by Haley

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Q: QuestionHow many lumens are these? Are they the same brightness as the v3 model?

Asked 4 years ago by Jordan.

• A:Answer 1600 lumen

  Answered 4 years ago by McScruffyVerified Purchase

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Q: QuestionWe just painted the basement, but want to put these lights around the TV and our PC gaming set-up. But we are planning to move in about a year. Will these take the paint/drywall off when we go to remove them?

Asked 4 years ago by WeJustPainted.

• A:Answer I doubt it. I've had them on my own wall and no paint came off when I removed them. I suppose it would depend on your type of paint and how many layers.

  Answered 4 years ago by Fanblade

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Q: QuestionWe have LED light strips that were installed 10 years ago. Could we get more specifics on the connection of the HUE light strip such that perhaps we could use the existing power supply. The length from electrical outlet to connection is 14 ft.

Asked 4 years ago by bkl51.

• A:Answer Can’t use any other power source but the one that comes with it. I’ve tried nothing else works

  Answered 4 years ago by MoondogVerified Purchase

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Q: QuestionIs there an option to have the lights fade into different colors or do you have to pick one color?

Asked 5 years ago by Des.

• A:Answer No they don’t fade into different colors but you can chose from a variety of a lot of beautiful colors to put them on.

  Answered 4 years ago by SluggoVerified Purchase

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Q: QuestionI need to link the 80 + 40 + an add'l 40 (.I might need to cut) but when I plug them together and bend in a different area, they come apart. Is there something I can use to keep them together? Note. my box did not come with anything

Asked 5 years ago by connection.

• A:Answer Mine came with an adapter in case I need to extend it, maybe you can call Phillips and let them know your problem.

  Answered 4 years ago by AlexVerified Purchase

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Q: Questionwhat is the difference between SKU 6419725 and SKU 6402003 they look the same just different wording and same price

Asked 5 years ago by Anonymous.

Q: QuestionI don’t need a Hue bridge for these right? It works directly over WiFi with the app?

Asked 5 years ago by Cherri133.

• A:Answer Yes, you do need the bridge

  Answered 4 years ago by Lightshow

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Q: QuestionAllows 220 volts?

Asked 5 years ago by Voltage.

• A:Answer 120 Volts

  Answered 5 years ago by Answered by Philips

  
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Q: QuestionWondering if you had multiple ones say like 4 units in different areas do they sync up together so that you can run the same color using your Bluetooth capability?

Asked 5 years ago by HUE.

• A:Answer Yes they can all sync together as long as they are in range of the bluetooth

  Answered 5 years ago by Answered by Philips

  
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Q: QuestionSo you get one 6ft strip for 80$?

Asked 5 years ago by Madi.

• A:Answer Yes, only one six-foot strip. Some other brands have cheaper ones, but I've heard they can have problems syncing as well with other apps/services like Amazon Echo/Alexa, etc.

  Answered 5 years ago by MRMcW

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