Questions & Answers

Q: QuestionWhat is the maximum number of devices that can be connected to the sync box?

• A:Answer The sync box supports a maximum of four devices.

Q: QuestionWhy won't the Philips Hue Play HDMI Sync Box 8K block my screen?

• A:Answer The sync box is designed to fit discreetly on a shelf or cabinet near your TV and HDMI devices, it won't block your screen.

Q: QuestionDoes the Hue Play HDMI Sync Box 8K work with other smart home assistants?

• A:Answer Yes, it is compatible with Alexa, Google Assistant, and Apple HomeKit.

Q: QuestionCan I use the Philips Hue Play HDMI Sync Box 8K without a Hue Bridge?

• A:Answer No, a Hue Bridge is required to use the sync box.

Q: QuestionWhat is the refresh rate of the sync box?

• A:Answer It has an ultra-fast refresh rate and can sync your lights to 8K at 60 Hz and 4K at 120 Hz.

Q: QuestionHow do I set up the Philips Hue Play HDMI Sync Box 8K?

• A:Answer Setting up the surround lighting with the sync box is simple: 1) Download the free Hue app, 2) Connect your Hue lights and Bridge, 3) Connect up to 4 HDMI devices, 4) Follow the instructions to set up the sync box and start syncing.

Q: QuestionDoes it connect to wifi using 2.4ghz or 5ghz?

Asked 1 year ago by Edgar.

• A:Answer 2.4ghz only.

  Answered 1 year ago by seanl

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Q: QuestionDoes it support hdmi 2.1?

Asked 1 week ago by fooledagain.

• A:Answer Yes, the newer Philips Hue Play HDMI Sync Box 8K supports HDMI 2.1. This allows it to sync with the latest consoles and devices that use the HDMI 2.1 standard, enabling high resolutions and refresh rates like 4K at 120Hz for gaming and 8K at 60Hz for video.

  Answered 6 days ago by Answered by Philips

  
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Q: QuestionOn the Hue Sync Box 4K, you can only sync the maximum of 10 lights to your TV screen. On the Hue Sync Box 8K, Can you sync more than 10 lights?

Asked 2 months ago by Mister.

• A:Answer You can sync up to 10 Philips Hue smart lights with the Philips Hue Play HDMI Sync Box 8K. This allows for a full surround effect, providing a seamless and immersive experience for your entertainment setup.

  Answered 2 months ago by Answered by Philips

  
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Q: QuestionDoes this require a TV with 4k or 8k resolution? Or will it also work with TVs with 1080p or 720p resolutions?

Asked 5 months ago by Sean.

• A:Answer As long as you connect everything to the sink box via HDMI, it is backwards compatible for 4K 8K 1080 P and 720

  Answered 3 months ago by UserVerified Purchase

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Q: QuestionI'm using the Hue TV app to sync the Hue gradient to the screen. I want to add more light, can I add a Sync box to my environment now to get the best of both worlds: sync via the TV app and sync via the Sync box?

Asked 1 year ago by GIM.

• A:Answer I have not used the app that they just recently released so I’m not sure how responsive it is. I would think you could use both simultaneously, but I feel like you might run into some issues. I have been able to add whatever lights I choose using the sync box so you might have better control over the lights you choose versus the app

  Answered 3 months ago by UserVerified Purchase

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Q: QuestionWhen Philips Hue Play HDMI Sync Box 8K​ be available to ship ? Thank you

Asked 1 year ago by JANGO.

• A:Answer Delivered on or shortly after Release Date, Mon, Nov 11 Only available for shipping

  Answered 1 year ago by seanl

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Q: QuestionDoes music mode under sync work for Dolby Atmos streams?

Asked 1 year ago by KeithD.

Q: QuestionWill the Sync Box work with a Roku streaming device that doesn’t have a HDMI port? And how?

Asked 1 year ago by Mister.

• A:Answer To sync anything the streaming devices need to be connected to the sync box’s HDMI ports for the signal to pass through. So you need to connect the Roku stick or streaming box to the sync box and NOT to your tv directly.

  Answered 11 months ago by rory

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