Questions & Answers

Q: QuestionDoes this headset include surround sound?

Asked 6 years ago by SURROUNDSOUND.

• A:Answer It comes with a code for Dolby Atmos for 1 machine, Xbox One or a Windows PC. You can purchase Dolby Atmos for 15 bucks that covers up to 10 PCs or Xboxs. So yeah it is surround sound when atmos is enabled. Sounds better than 5.1 or 7.1 by far.

  Answered 6 years ago by LmNoPg007Verified Purchase

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Q: QuestionDoes this work with PS4

Asked 7 years ago by Wyatt.

• A:Answer Hi! Yes, the RIG 500 PRO is compatible with Laptop, PC and Consoles such as PS4 and XBox One. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any other questions!

  Answered 7 years ago by PlantronicsRepresentative

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Q: QuestionWould this be a good enough headset to stream on twitch

Asked 4 years ago by Bob.

Q: Questionmine won't turn on

Asked 5 years ago by annoy.

Q: QuestionDo these need a charger? Or batteries? Or do they take power from the controller?

Asked 5 years ago by Bigknobs121.

• A:Answer It does not need batteries/charger

  Answered 4 years ago by Fluffy

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Q: QuestionWas wondering where to put the settings for audio for a balanced sound of chat and game volume

Asked 5 years ago by Yeldarb.

Q: QuestionI lost the mike pice to the head set can I just buy the mike pice separate And I look everywhere online for it and can not find it

Asked 5 years ago by Ryan.

• A:Answer I'm sorry I can't tell you were to get the piece. I have look at many places online and have not been able to find it either. Did you end up finding one? If so, where? My son lost his too.

  Answered 5 years ago by AmyM

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Q: QuestionIs there replacement Aux cable specifically for that headset

Asked 5 years ago by Fausto.

Q: QuestionI broke the cord with the volume adjustment and want to buy a replacement.... can I? If so where can I do that??

Asked 6 years ago by Cord.

Q: QuestionDoes the headset connect to a xbox one controller ? Or does it need an adapter? Please reply

Asked 6 years ago by Anonymous.

• A:Answer You should be able to just plug in the headset to the controller, But when you buy it, there should be a XBOX sign on the top of the box

  Answered 5 years ago by Thomas

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Q: QuestionWhy is it the first month I had to re-rivet the head band. Now the ear cup covers are coming apart?

Asked 7 years ago by Redfive.

• A:Answer Hi! We're sorry to hear you've had trouble with your RIG 500 PRO Headset. If this unit was handled under normal use and failed not because of accidental damage then, these should be covered by our limited warranty policy and our service team should be able to replace your unit. This product has a one-year warranty from date of purchase. You can register your product on our website in order to submit a claim. This is not a common issue on these units but we thank you for bringing this to our attention. We will forward your comments to our team for consideration. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

  Answered 7 years ago by PlantronicsRepresentative

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Q: QuestionHas anyone had any luck finding a replacement cable that works with these and has the volume control?

Asked 7 years ago by DPTXZ28.

• A:Answer Hi! We currently don't have this part available as a spare. This particular model includes the sleeve for PS4 and XBox One but not a cable with inline control for PC. Please contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

  Answered 7 years ago by PlantronicsRepresentative

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Q: QuestionI play in a slightly noisy environment(background hum from engine in an 18 wheeler), how well does the noise cancellation work on this mic?

Asked 5 years ago by Ferda.

• A:Answer Hi! Please note the noise-canceling microphone will reduce the background noise so the person on the other end can hear you clearly. It also counts with dual-material earcushions that use a moisture wicking fabric and leatherette combination to block out distracting background noise while keeping you cool and comfortable during the heat of the competition.Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

  Answered 5 years ago by PlantronicsRepresentative

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Q: QuestionI bought this tonight because my older rig set went out after 2 1/2 years of constant use, on my older ones I had the option to hear party (xb1) and game volume at the same time is this a feature on the 500 pro because I can't figure it out help!?

Asked 6 years ago by Arrasha.

• A:Answer Hello! No. This will be a setting you will need to adjust directly from your gaming console. With this headset, you are able to adjust the volume of the headset using the volume dial on the cable: https://www.plantronics.com/content/dam/plantronics/documents-and-guides/en/user-guides/rig-500-pro-ug.pdf. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

  Answered 6 years ago by PlantronicsRepresentative

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Q: QuestionMy cable on these broke. Can I just buy any TRRS audio cable to replace it? I dont care for the volume control I just want headphones and mic working.

Asked 5 years ago by Giorgio.

• A:Answer We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon if you are in need of support.

  Answered 5 years ago by PlantronicsRepresentative

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Q: Questiondoes not come with a signal splitter apparently, please update as headset will NOT work on pc without splitter, you only get microphone OR volume.

Asked 6 years ago by ryan.

• A:Answer Mine came with a splitter in the box for PC.

  Answered 6 years ago by LmNoPg007Verified Purchase

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Q: QuestionPlantronics tells me I can purchase parts (such as replacement ear cushions) from here. I'm not sure how to find them, but is this true? Does Best Buy hold and sell parts for Plantronics headsets?

Asked 6 years ago by Johann.

• A:Answer Hello! Please note all spares and accessories can be purchased through one of our authorized distributors: https://www.plantronics.com/us/en/partners/partner-locator. Part number: 212756-01 (SPARE,EARCUSHION,FABRIC,PAIR,RIG 500 PRO). Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance or have further questions.

  Answered 5 years ago by PlantronicsRepresentative

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Q: Questiondoes anyone know where to get a replacement cord for this headset?

Asked 6 years ago by bob.

• A:Answer Hi! Please note all spares and accessories can be purchased through one of our authorized distributors/ re-sellers: https://www.plantronics.com/us/en/partners/partner-locator?region=us. Part number: 212754-01 - SPARE,CABLE,INLINE VOLUME CONTROL,RIG 500 PRO. Please don't hesitate to contact our Customer Care Team at www.plantronics.com/support if you require assistance.

  Answered 6 years ago by PlantronicsRepresentative

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