Questions & Answers

1-10 of 30 Questions
  • Question
    Can one use this device WITHOUT an earhook and will it stay secure in ear without popping out?   (11 Answers)

    By AladdinSane October 26, 2014.

    Closed to new Answers

    Answers
    • Best 
      Answer

      I have been able to successfully use the Voyager Edge Ear piece without an earhook. There is a loop on the ear bud that secures in the ear... I do choose to use the earhook for my own peace of mind... but it is not necessary unless you plan on headbanging or shaking your head "no" vigorously for an extended period of time. :)

      By unimportant December 14, 2014.

    • Question
      Does this headset do voice dialing?   (11 Answers)

      I am having a hard time finding a headset that voice dials.

      By Anonymous March 16, 2015.

      Closed to new Answers

      Answers
      • Best 
        Answer

        yes it does voice dial

        By snickers005 July 23, 2015.

      • Question
        I need to travel for work. Can I charge this device internationally (i.e. 220)? Or would I need to get a transformer??? Thanks   (2 Answers)

        By Rox December 26, 2016.

        Answers
        • Best 
          Answer

          Yes, the unit can be used with any standard USB charger/powered USB port. We recommend using your cellphone charger or a computer's USB port.

          By PlantronicsRepresentative December 27, 2016.

        • Question
          What makes the receiving voice garbled?   (7 Answers)

          When someone is speaking to me, their voice sounds garbled, like under water.

          By Cats September 27, 2015.

          Answers
          • Best 
            Answer

            Hello- Sorry to hear that you're having trouble with your Voyager Edge. You may want to try updating the firmware on the headset (http://www.plantronics.com/us/product/myheadset-updater). After updating, you will want to reset the connection between your phone and the headset. To do this, first delete the headset from your cell phone's list of paired devices. Once deleted, make sure to power your phone completely off. Then power it back on. (This will reset the Bluetooth stack in the BT software on the phone). Then re-pair the headset with your phone. If the issue continues please contact Plantronics Technical Support directly (http://www.plantronics.com/support/) and we will be happy to help.

            By PlantronicsRepresentative October 6, 2015.

          • Question
            what makes this a best buy exclusive   (8 Answers)

            what is the difference over the standard voyager edge

            By Anonymous September 13, 2015.

            Answers
            • Best 
              Answer

              The difference between the two is that if you wear glasses the Voyager ages for you because the legend fits behind the ear and gets in the way of all glasses also the Voyager edge has a much greater range it says its good for only 33 feet but I have used it at farther distances up to 60 they won't advertise that but I've done it the Voyager edges case has a built-in battery pack so if you're not using it at the time you just snap it into its case and it recharges for up to 6 hours of use again it is an incredible device if you tap the switch twice it will call back your last number and it ties into s voice or Google Voice on your phone for text messaging phone calling and looking up maps it is excellent it's the best Bluetooth device I've ever used hands down. And the way it attaches to your ear is comfortable and you won't even know it's there. No kidding you'll think you're going to lose it because you just don't feel it.

              By Fixitwill60 September 26, 2015.

            • Question
              Can edge be used as microphone for dragon dictation   (10 Answers)

              Can edge be used as a microphone for dragon dictation?

              By Anonymous July 23, 2014.

              Closed to new Answers

              Answers
              • Best 
                Answer

                I found it was comparable with my Dragon voice commands.

                By flyngpegasus August 8, 2014.

              • Question
                When will this item be available again at BestBuy?   (1 Answer)

                By Drewboy22 April 29, 2017.

                Answers
                • Answer

                  i"m not sure....i ordered mine online and had it shipped to my home.....i got it in 3 days.

                  By jrob May 2, 2017.

                  • Verified Purchaser
                  • My Best Buy® Elite Member
              • Question
                I am having Voyager Edge UC B255 device. 1-How can I attend incoming calls automatically? 2-one more thing, while incoming call, even I say "Answer" but the call doesn't get attended? Please suggest for both questions of mine.   (2 Answers)

                By Ujjwal February 28, 2017.

                Answers
                • Answer

                  If you would like incoming calls to be answered automatically you will have to configure these call settings through your phone since it's not a feature provided by the headset. The voice answering feature only works when your headset is connected to a cellphone and in order for it to work reliably we recommend that you say the command after the headset prompts you and also try accentuating the "an" in answer in order for the headset to perform the action more reliably. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.

                  By PlantronicsRepresentative February 28, 2017.

                • Question
                  How can I activate Auto call answer, I want to attend call automatically while driving bike.   (2 Answers)

                  By Ujjwal February 28, 2017.

                  Answers
                  • Answer

                    The headset will only answer an incoming call when it's not worn and you place it on your ear, when you press the call control button as a call is coming in or when you say the "answer" voice prompt after the headset asks if you want to answer/ignore. If you would like for incoming calls to be answered automatically you will have to configure that behavior on your phone, most likely under call settings.

                    By PlantronicsRepresentative February 28, 2017.

                  • Question
                    Is it campatible with iphone6splus   (3 Answers)

                    By Lissette December 19, 2016.

                    Answers
                    • Answer

                      It is compatible.

                      By CommunityAnswer December 19, 2016.

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