A:AnswerThis is a very strange situation! Best Buy will make sure of that. They ask that question on the questionnaire at the very beginning of the purchase and it's very important to communicate with them day one for maximum effectiveness! Please call customer service about this! I'm sorry that you're having this problem
A:AnswerIf you ordered Professional Haul Away, the weight is their problem because they brought my new LG washer dryer combo with pedestals and my washer has a "Sidekick" pedestal washer and they brought them to me. I just saw your question. I'm quite sure by now you're enjoying your new fridge minus the the old one. Happy Labor Day!
A:AnswerI doubt it. Base on the wording. I would be under the impression that you have one unit delivered and one unit removed. You did not mention if you paid to have the unit connected. If you did not pay for the service, it's not part of the delivery.
A:AnswerIf you go to their website online and put the item you are purchasing in the cart, those options (installation and removal (Haul Away)) will be offered, and you can see the price at that time.
A:AnswerWell, for the most part I would think the answer is NO. Due to the fact that the installers schedule is tight as it is and if they can do it within 1 stop, that will benefit everyone else. Else if everyone does this... can you image when your installer might come by? It only makes sense.
A:AnswerYes but it is an additional service with extra fees. When you select "professional installation: ' there is an option for hauling away or moving the old appliance.
