A:AnswerYes the microphone moves up vertically to mute and down horizontally to unmute, but be aware the mechanics of that movement broke for me after only like a year. I recommend Hyper X for fine sound and great build quality.
A:AnswerHi Boojay,
Replacement cords from RIG Gaming are available. If you are under warranty, you can contact RIG Customer Support via phone 1-833-622-6687 or via email at [email protected]. If it's not under warranty, we have made these cables available on the market, just not at Best Buy. The item is called "RIG 500 PRO Series Replacement RIG Audio Dial Cable (GEN 1 ONLY)". It should be pretty easy to find in a Google search. Thanks for your ongoing love of RIG Gaming products...
A:AnswerHi Shawn,
We apologize you are having issues with your RIG 500 PRO HX headset. First off, check your console to make sure the audio settings haven't changed - make sure it's set to the headset microphone. Next, try it on another device to make sure its the headset microphone and not a host device issue - for example, if using it in an Xbox controller, try it on a PC. If those test steps don't help and it's still not working, please contact us for warranty service - quickest way is via email to [email protected]. If the headset is out of warranty, you can find replacement microphones for sale on the market listed as "RIG 500 PRO Series Replacement Microphone - Black with Carbon Grey logo". Thank you for choosing RIG audio products from Nacon...
