Questions & Answers

Q: QuestionDoes the stick up camera that comes with this need batteries or is it a plug in?

Asked 5 years ago by Diamond.

• A:Answer It’s a plug in camera.

  Answered 5 years ago by NotworththecostVerified Purchase

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Q: QuestionI have outdoor cameras. Are cameras from a different brand compatible with this system? Can the sensors be used on outdated windows with the crank to open it? Is payment required to use the record function on the outdoor cameras? Thank you in advance!

Asked 5 years ago by Mimi.

• A:Answer Your older cameras will not work with this system. The contact sensors are just magnetic so they should work as long as you can mount them within 1/2 of each other and they can separate when the window opens triggering the alarm. Payment is required to store any video to the cloud. There two different plans to choose from. Go to ring.com and you'll find your information there.

  Answered 5 years ago by MikeVerified Purchase

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Q: QuestionIs there a remote control available? How am I be able to deactivate the system before I get the house?

Asked 5 years ago by Andyv.

• A:Answer No remote. Everything is navigated through the app on your phone. OR you can purchase an Amazon Echo Auto and have Alexa do it for you all in the comfort of your car.

  Answered 5 years ago by Genesis

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Q: QuestionWhat is the least expensive way for this to use a cell service? I live in the country without any broadband or internet services.

Asked 5 years ago by JJN.

This question was asked about the related product: Ring - Alarm Security Kit 5-Piece (2nd Gen) - White

• A:Answer Don't buy it!!! It uses excessive data for absolutely no reason.

  Answered 5 years ago by hoop

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Q: QuestionIs it compatible in Europe 220 v

Asked 3 years ago by Albert.

• A:Answer Hello Albert, Yes, Ring Alarm(2nd Gen) is compatible in Europe. Ring Alarm is an affordable and comprehensive DIY home security system. You can start with a Security Kit that includes a Base Station, Keypad, Contact Sensor, Motion Detector, and Range Extender. You can then add components to meet your security needs and the size of your home. More information on Ring Alarm(UK) for can be found on our website: https://en-uk.ring.com/pages/security-system Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! All the best, Antonio from Ring

  Answered 3 years ago by Ring

  
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Q: QuestionDoes the system make a noise every time you open a door? Can you set it to silent?

Asked 4 years ago by Frustratedandunsatisfied.

This question was asked about the related product: Ring - Alarm 8-Piece Security Kit - White

• A:Answer It does make noise every time you open the door, but I’m pretty sure you can turn this to silent.

  Answered 4 years ago by Ashley

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Q: QuestionCan each item on the system be programmed to be on or off indiviudally and with unique notifications? I have the Blink system now and this is not possible with it. I need something that has controllable elements.

Asked 4 years ago by Crystal.

This question was asked about the related product: Ring - Alarm Security Kit 5-Piece (2nd Gen) - White

• A:Answer The door and window sensors make a nosie when each one is opened at first. You can go into the app and you can silent all of them or individual ones that you would want to have off.

  Answered 4 years ago by Chuck1968

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Q: QuestionDoes this have a camera outdoor where I can see my vehicles?

Asked 4 years ago by Jenn.

This question was asked about the related product: Ring - Alarm Security Kit 5-Piece (2nd Gen) - White

• A:Answer Hello Jenn, Great question.The Ring Alarm does not come with a camera. Please see our help center article for more information on the Ring Alarm: https://support.ring.com/hc/en-us/articles/360040149572-FAQs-about-Ring-Alarm-2nd-generation-. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring.

  Answered 4 years ago by Ring

  
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Q: Questionhow many cameras can you add to alarm security kits 9 piece

Asked 4 years ago by jess.

• A:Answer Hello jess, Great question. You can add as many cameras to your Ring Alarm system as you like. For more information on how to link your Ring Cameras to your Ring Alarm, please see our help center article: https://support.ring.com/hc/en-us/articles/360035485411--Linked-Devices-Automatically-Record-on-Cameras-when-Alarm-is-Triggered. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.  Thank you, Jamila with Ring.

  Answered 4 years ago by Ring

  
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Q: QuestionJust wondering, when you connect all your sensors/cameras/accessories, do they all show up as separate devices on your wifi devices list, or do they connect to the hub, and just the hub shows on your wifi devices list. Thanks.

Asked 4 years ago by DEJ.

• A:Answer Mine all show up as separate devices.

  Answered 4 years ago by Bigbird3255Verified Purchase

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Q: QuestionWill the app alert you if your WiFi goes down if you do not pay the subscription?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Ring - Alarm 8-Piece Security Kit - White

• A:Answer Hello, Great question! Yes, the Ring App will alert you if your Ring Alarm is no longer connected to WIFI even without a subscription. To see the benefits of the Ring Protect Plan with your Ring Alarm, please see the following information: https://ring.com/professional-monitoring. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan I use this system without having a plan, just the app and the camera monitored by myself from my phone and the sensors if someone tresspases. I live outside the US and wont pay a plan, just want to buy the system. thanks i advance for any help!!

Asked 4 years ago by Rand.

This question was asked about the related product: Ring - Alarm 8-Piece Security Kit - White

• A:Answer Hello Rand, Yes you can choose to self-monitor your Ring Alarm, in an emergency your Ring Alarm siren will sound and you’ll get notified, but you’ll have to call for emergency responders yourself. This link has a comparison of Ring Alarm with self monitoring vs professional monitoring: https://support.ring.com/hc/en-us/articles/360039406472-Which-Ring-Alarm-plan-is-right-for-you-. Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm concerns. Thank you, Antonio from Ring

  Answered 4 years ago by Ring

  
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Q: QuestionI have an adt system now. Can the Ring be adapted to it

Asked 4 years ago by Anonymous.

This question was asked about the related product: Ring - Alarm Security Kit 5-Piece (2nd Gen) - White

• A:Answer Hello, Great question! No, the Ring App would be required for the Ring Alarm system to fully function. Ring is always exploring integration opportunities with a number of partners based on what will best empower our Neighbors with affordable, effective ways to monitor their homes. Going forward, Ring will announce these partnerships as soon as they are ready. The Retrofit Alarm Kit is recommended for neighbors who want to connect working wired contact sensor zones from a conventional wired alarm system to their Ring Alarm. The existing wired alarm panel does not need to be actively monitored or in use, but the wired zones do need to be operational with no damage. (Please check whether your existing alarm system and its sensors are subject to any contractual obligations, including early termination fees or warranties.) Here is more information about this kit: https://support.ring.com/hc/en-us/articles/360035340111-Frequently-Asked-Questions-about-the-Retrofit-Alarm-Kit-. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan the RING flood light camera be integrated with this system?

Asked 4 years ago by OBCC.

• A:Answer Hello OBCC, Great question. Yes, a Ring Floodlight Camera can be added to your Ring Alarm system. Please note that the Ring Floodlight will not trigger the Ring Alarm. If you have any further questions, please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. -All the Best, Jamila at Ring

  Answered 4 years ago by Ring

  
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Q: QuestionDo you need the Alexis Devine for the ring alarm? Can it operate without the Alexis?

Asked 5 years ago by Share.

This question was asked about the related product: Ring - Alarm 8-Piece Security Kit - White

• A:Answer Yea I don’t have Alex but I have a google nest and you can use the ring alarm or camera without having a google nest or Alex, the nest and Alexa just make it so you can tell the system whichever one you us, it just tells it commands. For ring everything is on the ring app so you would want the ring app set up. Hope that answers your question

  Answered 5 years ago by MelMel2020

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Q: QuestionAre there 2 door/window sensors in this kit ?

Asked 5 years ago by Jake.

This question was asked about the related product: Ring - Alarm Security Kit 5-Piece (2nd Gen) - White

• A:Answer One sensor

  Answered 5 years ago by GezzVerified Purchase

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Q: QuestionDoes this system have an audible alarm that can sound when breached that might help scare off an intruder and/or alert neighbors that assistance might be needed?

Asked 5 years ago by Manaia.

• A:Answer Yes. The base station will sound an alarm if triggered by any sensor you have set up. The outdoor cameras have their own alarm and can be turned on in the settings to sound off too. They also have lled lights that turn red when the alarm sounds.

  Answered 5 years ago by MikeVerified Purchase

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Q: Questionwhat's included in the 9-piece (2nd Gen)?

Asked 5 years ago by redchina1950.

• A:Answer This includes the: Base station Four contact sensors Keypad Range extender Motion detector Indoor cam Owner's manual

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDoes the system have a door chime, when the system is unarmed, to alert that the door is open and closed?

Asked 3 months ago by Mark.

This question was asked about the related product: Ring - Alarm 8-Piece Security Kit - White

• A:Answer Yes, you can get a Ring Door chime for the system...I have two for both levels of my home.

  Answered 1 month ago by DJtheElderVerified Purchase

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