Questions & Answers

Q: QuestionHow far apart can the sensor and magnet be to remain effective? I have decorative trim on my door that will require the sensor to be about 5/8" - 1" apart.

Asked 5 years ago by LRice.

• A:Answer The space between the Contact Sensor and the Magnet is 1 inch or less. When you open the door or window, you see the LED flash green (and hear the chirp tone, if enabled). There needs to be ½ inch of space around the Sensor so you can slide it open to replace the batteries.

  Answered 5 years ago by RingPurchase

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Q: QuestionI believe this product was released 4/29/2020 by Amazon, google, and Ring. Is there still no projected release date for best buy?? When is this product going to be available for purchase and or shipment??

Asked 5 years ago by Cheatabear.

• A:Answer Hello Cheatabear, Great question! We are happy to inform you that the Ring - Alarm Contact Sensor (2nd Gen) (6-Pack) is available for purchase at Best Buy. If you have any further questions, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan this be used on an outside gate?

Asked 5 years ago by Weatherproof.

• A:Answer Yes

  Answered 3 years ago by CorazonBVerified Purchase

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Q: QuestionWhen movement is detected in the house or a door is opened is there any kind of loud alarm to wake you up

Asked 2 years ago by fred.

This question was asked about the related product: Ring - Alarm Motion Detector (2nd Gen) (2-Pack) - White

• A:Answer You can configure this to have it the way you want.

  Answered 2 years ago by user430555

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Q: QuestionIs this UL 2017 certified?

Asked 4 years ago by Mc.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (1-Pack) - White

• A:Answer Yes

  Answered 3 years ago by CorazonB

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Q: QuestionAre these UL 2017 compliant as a door/window pool alarm?

Asked 2 years ago by Mike.

• A:Answer Hello Mike. Good question! The Ring Alarm Contact Sensors are designed for indoor use only and are not weather-resistant. However, the Ring Alarm Outdoor Contact Sensor is designed to monitor your outdoor windows and doors, as well as gates and sheds. A Ring Alarm Base Station is required to setup and use any Ring Alarm accessories; more details can be found on our website. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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