Questions & Answers

Q: QuestionDoes this alarm system work with Alexa?

• A:Answer Yes, this alarm system works with Amazon Alexa.

Q: QuestionHow many sensors are included in this security kit?

• A:Answer This security kit includes five sensors.

Q: QuestionWhat is the maximum wireless range of this device?

• A:Answer The maximum wireless range of this device is 250 feet.

Q: QuestionIs professional installation required for this alarm system?

• A:Answer No, easy setup with no tools or professional installation is required.

Q: QuestionAre digital notifications available for this alarm?

• A:Answer Yes, digital notifications are available with a subscription.

Q: QuestionCan I control this security system from my phone?

• A:Answer Yes, you can receive notifications and arm your Alarm from anywhere using the Ring app.

Q: QuestionDoes the alarm system send external notifications?

• A:Answer Yes, the alarm sends external notifications via an app.

Q: QuestionWhat is the maximum wireless range of this system?

• A:Answer The maximum wireless range is 250 feet.

Q: QuestionIs professional installation required for this alarm system?

• A:Answer No, easy setup with no tools or professional installation required.

Q: QuestionCan I control this alarm system from my phone?

• A:Answer Yes, you can arm your Alarm from anywhere using the Ring app.

Q: QuestionCan I take the alarm system with me when I move?

• A:Answer Yes, it's all yours, with absolutely no contracts or long-term commitments.

Q: QuestionDoes this alarm system have a battery backup?

• A:Answer Yes, it has a 24-hour backup battery.

Q: QuestionDoes this security system have a siren?

• A:Answer Yes, this security system includes a 104-decibel siren.

Q: QuestionWill the ring doorbell 2 work with this 9 piece kit? Can you arm/disarm the system from the app on your phone? I assume I can add additional doorway sensors, more than what comes with the kit? For fee, will geeksquad install all my ring equipment?

Asked 5 years ago by Robzilla84.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer - Yes on doorbell 2 - I have that set up and it’s all integrated in the app so you can see all of your devices. - Yes for arm/disarm in app - Yes you can add additional sensors to the system - it’s all done via the app - I believe geek squad can do it, but as the previous comment said, this system is designed to be done by homeowners with little to no experience (like me!) - it’s all plug and play. One item to note - the motion camera is default to run just like your ring doorbell - any movement any time. It can flood your notifications and record movement. Simple fix - disable the camera in settings and have it only activate when you set the alarm to away mode.

  Answered 5 years ago by Justin

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Q: QuestionIs there a contract?

Asked 5 years ago by Reesa.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer Yes and no. The recommended plan is described on Ring’s website as an optionally available subscription for $10/mo. or $100/annually. Instructions are included for cancelling at any time and receiving a refund of unused portion of subscription.

  Answered 5 years ago by Jimbo

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Q: QuestionHow many motion sensors are included in the package?

Asked 5 years ago by mltl.

• A:Answer The package comes with 1 motion sensor, 4 contact sensors, a base station, a range extender, an indoor camera, charging stations, and the keypad. Extra items you can purchase to add on are more sensors, more cameras, and the ring doorbell.

  Answered 5 years ago by AspireNow

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Q: QuestionWhen the system alerts you to a door/window tripping, does the system just play a chime (like SimpliSafe) or does it actually announce what tripped?

Asked 5 years ago by Audible.

• A:Answer Hi, you can change the settings in the ring app to play different sounds for different items, but the fun part is if you have an Alexa you can train her to say stuff like Nothing important but I think your front door is opened. Everytime the front porch is opened, or a classic when my living room door is opened. Welcome to the party.....pal. And when doors and windows that are rarely opened (had break ins with those) she'll say stuff like Get out and a lot of other words that I am sure Best Buy wouldn't like me to use on here. Alexa can also open up songs in Amazon Music or Sirus XM when a door or window is opened which I'll also use when and if we go on vacation (thanks to the pandemic) .

  Answered 5 years ago by amystoys

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Q: QuestionIs this a self monitoring system? It will send text to your phone if breached? I do not want a monthly monitoring fee, I already have that and want to get a self monitoring system

Asked 5 years ago by JJ.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer Yes, in the settings menus for door/motion sensors You can customize it to alert you. I happen to really like the Ring monitoring though so I use that (with an elderly parent in the house I like to know she’s ok when I’m gone, even if she can’t get to a phone).

  Answered 5 years ago by MrsknightlyVerified Purchase

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Q: QuestionWhat is new in Gen 2 that Gen 1 did not have. Please be specific.

Asked 5 years ago by Thom.

• A:Answer From what I’ve seen new/improvements: - Overall all parts of the system are smaller than Gen 1 - alarm pad has added quick access to emergency services (Police, Fire etc) - Contact sensors can be spaced farther apart (1” compared to 1/2”). This lets you place them in more areas (my example is decorative moulding would have restricted me for gen 1) There’s likely more but most of the new is cosmetic changes but the reduction in size is nice as it can blend in more w/ it’s surroundings and not be as noticeable.

  Answered 5 years ago by Justin

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