Questions & Answers

Q: QuestionWhat is 'Bird's Eye View'?

• A:Answer Bird's Eye View is a feature that shows you an aerial map of your property, allowing you to see the path a visitor took.

Q: QuestionWhat is included in the box with the Ring Doorbell Pro?

• A:Answer The Ring Doorbell Pro comes with installation hardware.

Q: QuestionDoes this doorbell have night vision?

• A:Answer Yes, the Ring Battery Doorbell Pro has color night vision using adaptive infrared LEDs for a clear view at any hour.

Q: QuestionWhat is the maximum range of the motion detection on this Ring Doorbell?

• A:Answer The motion detection range of this Ring Doorbell is up to 30 feet.

Q: QuestionWhat is the resolution of the camera on this Ring Doorbell?

• A:Answer The camera on this Ring Doorbell has a resolution of 1536 x 1536.

Q: QuestionDoes this doorbell require a subscription for any features?

• A:Answer Yes, features like recording videos, reviewing missed events, and package alerts require a Ring Protect Plan, which is sold separately.

Q: QuestionCan this doorbell use my existing angle mount from my older current Ring Doorbell?

Asked 2 years ago by Steve.

• A:Answer Hi Steve. Good question. The Ring Battery Doorbell Pro is compatible with all Ring Video Doorbell 3, 3 Plus, and 4 accessories. The Ring Battery Doorbell Pro is an upgraded doorbell camera with super clear 1536p HD+ video, an expanded head-to-toe field of view so you can see more of who’s there, 3D Motion Detection with Bird’s Eye Zones and Bird’s Eye View, and Audio+. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionWhat is the difference between the Ring Doorbell Plus and the Ring Doorbell Pro? Why is there a price difference and what specs are different?

Asked 1 year ago by DryerGE.

• A:Answer Hi Pathome. Thank you for taking the time to reach out to us with your question. The main difference between Ring Battery Doorbell Plus and Ring Battery Doorbell Pro is that Ring Battery Doorbell Pro is an upgraded doorbell camera with 3D Motion Detection with Bird’s Eye Zones and Bird’s Eye View, Color Pre-Roll, and Audio+. From package deliveries and motion detection to visitors, you’ll see it all from wherever you are right in the Ring App. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! Thank you, Melissa from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionCan a solar panel be added to this Ring doorbell to help the battery?

Asked 2 years ago by Runner.

• A:Answer Hi Omaha1506. Thanks for asking. Yes, the Ring Battery Doorbell Pro is compatible with all Ring Video Doorbell 3, 3 Plus, and 4 accessories, including: Mounting brackets and screws Solar Panel for Doorbells Solar Charger for Battery Doorbells (2nd Generation) No-Drill Mount Wedge Kit Corner Kit Visit our support center to find compatible accessories for your device. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionHow long does the battery last

Asked 4 months ago by Anonymous.

• A:Answer Hello. Thank you for reaching out to us with your question. Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 4 months ago by Ring

  
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Q: QuestionWhat kind of video width is there

Asked 1 year ago by Theo.

• A:Answer Hi Theo. Thanks for asking. The Ring Battery Doorbell Pro offers head-to-toe HD video in 1536p with HDR. It requires a minimum upload speed of 2.5 Mbps for optimal performance. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionHello there, the new ring doorbell pro that was released this month. Is the pre-roll going to be low quality video like the rest of the battery doorbell camera or full HD ?

Asked 2 years ago by Dave.

• A:Answer improvement to 2K

  Answered 2 years ago by AZEqualizer

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Q: QuestionHow long does the battery last?

Asked 3 weeks ago by Test.

• A:Answer About 2 months

  Answered 2 weeks ago by DAVIDRVerified Purchase

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Q: Questioncan this model be hardwired?

Asked 1 month ago by Alf.

• A:Answer Hi Alf. We appreciate the time you have taken to ask this question. Yes, the Ring Battery Doorbell Pro can be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 month ago by Ring

  
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Q: QuestionWill it pair up with siri

Asked 1 month ago by Anonymous.

• A:Answer Hi. Thank you for taking the time to ask this question. The Ring app requires iOS 17 (or higher), or Android 9 (or higher). If your mobile device does not have the latest operating system, you may not be able to access the Ring app, or the Ring app and its features may not work as expected. For smart home integration, Ring is compatible with Alexa-enabled devices. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 month ago by Ring

  
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Q: QuestionIs it totally waterproof?

Asked 3 months ago by grapeape40.

• A:Answer Hi grapeape40. Thank you for your question. No, the Ring Battery Doorbell Pro can withstand outdoor use and contact with water under certain conditions. However, your device is not intended for underwater use and may experience temporary effects from exposure to water. The Ring Battery Doorbell Pro has a operating temperature range of -4°F to 122°F (-20°C to 50°C). We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionWhen was this one manufactured?

Asked 4 months ago by Red.

• A:Answer Hi Red. Thank you for taking the time to ask this question. The Ring Battery Doorbell Pro was released in 2024. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 4 months ago by Ring

  
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Q: QuestionWhat the minimum range of view.

Asked 5 months ago by Wayne.

• A:Answer Hi Wayne. Thank you for reaching out to us with your question. The Ring Battery Doorbell Pro has a 150° horizontal and 150° vertical field of view. Ring devices can detect motion up to 30 feet with the motion sensitivity slider at the maximum level. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 5 months ago by Ring

  
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Q: QuestionCan this Ring Doorbell be hardwired?

Asked 6 months ago by JesusS.

• A:Answer Therecare other models that are wired

  Answered 6 months ago by MaryCVerified Purchase

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