Questions & Answers

Q: QuestionCan this doorbell be hard wired?

Asked 11 months ago by Anonymous.

• A:Answer Yes.

  Answered 7 months ago by HappyVerified Purchase

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Q: QuestionCan I have any one employee with the highest authority of ring doorbell camera customer service who will help me it's been 4 months I never receive a customer service agent I need to be checking up on her to see if she is on the phone kits like I'm the ur

Asked 11 months ago by Paul.

• A:Answer Hi Paul, We are so happy to have you as a part of our Ring family, and thank you for taking the time to share your experience with us. To answer your question, the best way to get in touch with Ring's Customer Support team is by calling our 24/7 support line, using our chat now feature, or reaching out to our Ring Community site. You can do any of the following by visiting Ring's website and clicking on "Contact Us" option at the bottom of our website. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 11 months ago by Ring

  
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Q: QuestionHow long dioes battery last

Asked 11 months ago by StephenA.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer I read that the battery will last 6-12 months before needing a recharge and that's with normal usage.

  Answered 10 months ago by Robert

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Q: QuestionIs this compatible with Google home?

Asked 11 months ago by Moon.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Yes

  Answered 7 months ago by Happy

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Q: QuestionHow many people can have access the Ring doorbell?

Asked 1 year ago by Kris.

• A:Answer Just me

  Answered 11 months ago by DeniseW

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Q: QuestionHorizontal and vertical angle of view

Asked 1 year ago by Ness.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer The total distance of the camera and range of motion is very good. Clarity is excellent.

  Answered 11 months ago by JeffH

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Q: QuestionCan i mount ring door bell on hurricane impact front door

Asked 1 year ago by diana.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Yes we have ours mounted on our door

  Answered 1 year ago by RavenloveVerified Purchase

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Q: QuestionHELLO, Wondering if I’m going to have an issue with Wi-Fi once purchasing this. I don't want an extender, they literally slow your internet by half speed. Once outside w/ door closed, I lose one bar of Wi-Fi, and it’s hard to reconnect if I try.

Asked 1 year ago by DV.

• A:Answer I didn’t have any problems with the connection

  Answered 1 year ago by LourdesP

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Q: QuestionWill the camera work on motion. Or does someone have to ring the bell

Asked 1 year ago by Roger.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Works on or off motion. You can easily set it in the app.

  Answered 1 year ago by JackJVerified Purchase

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Q: Questiondo this ring doorbell have color night vision

Asked 1 year ago by skk.

• A:Answer Yes

  Answered 1 year ago by KarenW

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Q: QuestionIs the battery replaceable?

Asked 1 year ago by Caridura.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Yes. I purchased an extra battery to change once the one in it needs recharging

  Answered 1 year ago by user684410Verified Purchase

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Q: QuestionDoes the Solar Charging Bracket for Ring Video Doorbell 3 work with this newest Ring doorbell?

Asked 1 year ago by Soso.

• A:Answer Hi Soso. Thank you for your question. No, the Ring Battery Doorbell is not designed to work with the Ring Solar Charger for the Ring Video Doorbell 3. The Ring Solar Charger for the Ring Battery Doorbell uses the USB-C port on the back of the Ring Battery Doorbell to extend the battery life. If any additional information is needed regarding your Ring Alarm Kit, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionIs this camera waterproof if there isn’t any cover on front door?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Replacing a 10 year old ring with no weather issues,

  Answered 1 year ago by Chick

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Q: QuestionDo I need a special Alexa for this?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer No I don't believe so.

  Answered 1 year ago by AdrianjCVerified Purchase

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Q: QuestionWhat year was this product msde?

Asked 1 year ago by Dj.

• A:Answer Hi Dj. Thank you for taking the time to ask this question. The Ring Battery Doorbell is Ring's 2024 release doorbell. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionCan the ring door bell only be used on 2.4ghz wifi?

Asked 1 year ago by KC.

• A:Answer Honestly IDK, but setting it up was very easy with my home wifi, just need to have an Amazon account t in order to properly set it up

  Answered 1 year ago by EddieVerified Purchase

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Q: QuestionCan my wife both use this on our i phones and echo show?

Asked 1 year ago by Blake.

• A:Answer Can be used on multiple I phones. Not sure of echo show

  Answered 1 year ago by ChickVerified Purchase

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Q: QuestionCan I hard wire this model or is it only battery powered?

Asked 1 year ago by Kens.

• A:Answer Only battery but can connect to hard wired chime. Battery last over 6 months.

  Answered 1 year ago by ChickVerified Purchase

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Q: Questionis this device 5g compatible?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer No, as it does not have a SIM card slot. It was designed to work on a WiFI network.

  Answered 1 year ago by Eddie

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