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Questions & Answers

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Page Showing 21-40 of 69 questions
  • QuestionHow long is the battery life?

    Asked by Anonymous.

    • Answer Hello. Good question. The rechargeable battery for your Spotlight Cam Plus security camera can go months between charges. This is dependent on a number of factors in your home environment, such as the weather and the number of activities captured. You only need one battery for your Spotlight Cam Plus to work properly. However, if you want extended battery life or don't want to experience any downtime charging the battery, a second battery is available for purchase. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionDoes the connectivity with WiFi work with 5G Home Internet?

    Asked by Anonymous.

    • Answer All these surveillance cameras work with wi-fi signal, put out by your router. Most routers put out either 2.4 GHz or 5 GHz. The Spotlight Cam Plus works on 2.4 GHz, my Ring Doorbell works on both, 2.4 GHz and 5 GHz. Check which router you have, before you purchase any cameras.

      Answered by frankp

  • Questioncan this camera be charged with Solar

    Asked by Carl.

    • Answer Hi Carl. Thank you for reaching out to us with your question. Yes, the Ring Spotlight Cam Plus Battery can connect to a Ring Solar Panel. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionDo the floodlight very far around the camera?

    Asked by RickyP.

    • Answer Hi RickyP. Thank you for taking the time to ask this question. The Ring Spotlight Cam Plus has two 3000° K spotlights. Ring devices can detect motion up to 30 feet with the motion sensitivity slider at the maximum level. If you turn motion sensitivity down, this range will be lower, decreasing false motion. If your device is missing motion, increase the motion sensitivity using the slider. The Ring Spotlight Cam Plus has an 140° horizontal field of view and an 78° vertical field of view. It can be angled slightly left, right, and down, allowing you to adjust the camera's view to focus on the desired area. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan you record to an SD card rather than pay for the subscription?

    Asked by Coach.

    • Answer Hi Coach. We appreciate the time you have taken to ask this question. No, the Ring Spotlight Cam Plus does not have a micro SD slot. The Ring devices use an optional video storage feature that comes with one of our Ring Home Plans. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan more than one camera record at the same time?

    Asked by Anonymous.

    • Answer Yes

      Answered by Abode

  • QuestionHow long warranty ?

    Asked by Jr.

    • Answer Hi Jr. We appreciate the time you have taken to ask this question. Ring devices have a one-year limited warranty. We will cover your eligible device against defects in materials and workmanship under ordinary consumer use. In other words, if your device malfunctions during normal operation within its first year, then Ring will fix or replace your device as needed. With a Ring Home Standard or Premium Plan, you have access to an extended warranty from SquareTrade (an Allstate company). Under the extended warranty terms, your Ring device may be eligible for replacement if it experiences electrical or mechanical failure during normal use. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan it record 24/7 ?

    Asked by Lynn.

    • Answer Yes / infrared cameras

      Answered by BjL1

  • QuestionDoes it go off motion or recoding?

    Asked by Ring.

    • Answer Mine is set to go off with motion; however, it will periodically (there are several time increment options) monitor area as well.

      Answered by LisaP

  • QuestionAre these cameras hack resistant?

    Asked by ls3hitman.

    • Answer Hi Cdub. Thank you for your question today! We want to assure you that your safety and security is our absolute top priority. As a result, one of the features we’ve implemented is mandatory two-step verification. This added layer of security helps prevent unauthorized users from gaining access to your Ring account, even if they have your username and password. We’ve also built the Control Center within the Ring App. You can access this to view and manage important privacy and security settings, including Shared Users and Authorized Client Devices. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionNeed the sauce plz

    Asked by Anonymous.

    • Answer Hello. We appreciate the time you have taken to ask this question. The Ring Spotlight Cam Plus includes Live View, Two-Way Talk, Advanced Motion Detection, Customizable Motion Zones, Customizable Privacy Settings, Color Night Vision, and an easy to use app. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionDoes this camera offer continuous recording, such that I can scroll through the history even if there are no "events"?

    Asked by Retneprac.

    • Answer Hi Retneprac. Thank you for taking the time to ask this question. No, the 24/7 Recording feature cannot be turned on while your Ring Camera is using battery or solar power. 24/7 Recording can only be turned on if your Ring Camera is plugged in to continuous power. This feature requires a Ring Home Premium subscription. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionWell this work with a solar panel and not use the batteries

    Asked by Anonymous.

    • Answer Hello. We appreciate the time you have taken to ask this question. Yes, the Ring Spotlight Cam Battery can connect to a Ring Solar Panel. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. Here is a link to the compatible Ring Solar Panel: https://ring.com/products/solar-panel-usb-c If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionHow long does the battery last?

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out to us with your question. Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionWhat generation are these cameras?

    Asked by generation.

    • Answer Spotlight Cam Pro, adds features like radar-powered 3D motion detection, bird’s-eye view tracking, and dual-band Wi‑Fi,

      Answered by AlfonsoO

  • QuestionIts okay to insert two batteries in the same time?

    Asked by Anonymous.

    • Answer Yes, there are slots for 2 batteries.

      Answered by Sballgirl23

  • QuestionWant a ring doorbell w camera, along with a few other cameras…that all tie in with an Alexa type device in the house…and my phone. What in the best choice for me? Thank you!

    Asked by Amy.

    • Answer Any of the ring products use Alexa as a third-party so the answer to your question is yes they do tie in. I have the echo show 5 and two echo show eight and the echo dot. They answer to your question absolutely without a doubt if you have any other questions for me, I would answer them honestly with my experience and I’m not tech savvy. I also have ADT, but I feel safer with the ring products that tie in to my Alexa and if you have a fire stick device on your TV that also ties in.

      Answered by Walker

  • QuestionIf these spotlight cameras are synced to my ring alarm security system, can it be programmed only to record when the alarm system is activated and NOT to record when the alarm system is deactivated?

    Asked by creeez.

    • Answer The answer to your question is yes whatever option you want to do either record or not it gives you that option

      Answered by Walker

  • Questiondo these work with Apple Home Kit?

    Asked by Manda.

    • Answer Yes

      Answered by Paul

  • QuestionCan set the light to stay on at night?

    Asked by Anonymous.

    • Answer I have not tried. It triggers with movement

      Answered by JamesL