A:AnswerHi Genni,
Ring Protect Plan is an optional plan that covers monitoring and video recording services for Ring devices. Ring Protect Plus will allow you to record, download, playback, and email recordings of Ring videos. I hope this helps!
Bilan J, Customer Satisfaction Specialist
[email protected]
A:AnswerHello Xtract,
The new Stick Up Cam comes in two version, wired and battery. The wired version has a 150° horizontal, 85° vertical filed of view while the battery version has a 115° horizontal, 65° vertical.
Bilan J, Customer Satisfaction Specialist
[email protected]
A:AnswerJust the camera and your cell phone with the Ring App. I just purchased the system and connection was very straight forward. You may want to consider adding the solar power panel, which i did. Unfortunately another $50 but It saves the trouble of recharging the battery or running a power line.
A:AnswerIf you are experiencing lag time it's due to the location of your camera and your Wi-Fi connection. Go to your app and look at the device health of your camera. If the RSSI number is high 0-99 you need a better Wi-Fi connection. The lag time you are experiencing will cause your camera not record properly. I had to put in a mesh system to bump my signal so that the RSSI number was below 50 due to my router being on the other side of my house. RING customer service can help you troubleshoot this at 1 800 656 1918.
A:AnswerHi Vickie,
The Ring app is compatible with Apple devices iOS 9.3.5 or newer. Anytime your device detects motion, you'll be notified with an alert.
Bilan J, Customer Satisfaction Specialsit
[email protected]
A:AnswerYes. It needs to have an internet connection in order to work properly with your phone. The better the connection, the better the camera quality that you will see.
