Questions & Answers

Q: QuestionHow do I go about setting up two extra video doorbells? the one on the front door is already set up !

Asked 6 years ago by Anonymous.

Q: QuestionI have two doors that I would like to install RING. What equipment do I need to install on two doors?

Asked 6 years ago by ModernTech.

Q: QuestionMy Ring doorbell will be slightly off to the side of my front door. Will I have a distorted view of the visitor? Can I purchase an adapter to connect to the Ring doorbell so I don't need to worry about the batteries dying? Is a plug-in chime available?

Asked 6 years ago by Rick.

Q: QuestionIf I only connect the Ethernet cable connection from my Modem to the Ring DoorBell Elite - By adding the "Ring Chime, A Wi-Fi-Enabled Speaker for Your Ring Video Doorbell" - will the Ring DoorBell Elite then ring inside my house utilizing my wifi?

Asked 6 years ago by sculptorBradP.

Q: QuestionHow many mega bites do I need to run 2 doorbells and one camera?

Asked 6 years ago by Smooth.

Q: Questioncan you use a second traditional wired doorbell (ie back door) on a home that is also using a Ring on the front door?

Asked 6 years ago by Anonymous.

• A:Answer Yes

  Answered 6 years ago by Kevin

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Q: Questioncan this doorbell be installed horizontally . I have a juction box installed horizontally and was hoping to use this box.

Asked 6 years ago by ljl.

• A:Answer No, this doorbell can not be installed horizontally. It can only be mounted vertically.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI have 2 ring doorbell devices. How do I share the 2nd one with the same person as the first one?

Asked 6 years ago by Anonymous.

• A:Answer You can share each seperate to the same person un device settings.

  Answered 6 years ago by Kevin

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Q: QuestionHow do you add a second Ring Doorbell? I've tried to but when I add another it deleted the first one. Anybody have any advice

Asked 6 years ago by MadMod.

• A:Answer Setup one at a time. Close app completed then open and go to next. You must name each differently (front, back, garage). I reboot my phone (s8 and s10) each time. By logging in I have all my 5 ring doorbells and wyze cameras on 2 phones.

  Answered 6 years ago by Anonymous

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Q: QuestionHi I have a Ring Pro installed on my backdoor, Wired doorbell . I would like to install another Ring Pro to my front door which has the same wired doorbell,They both have different chimes. I tried to install it but I'm having trouble.

Asked 6 years ago by ZoeyAngel.

• A:Answer Hi ZoeyAngel, Sorry to hear you are having trouble with setting up your second Ring device. Please email me at [email protected] for assistance. Bilan J, Customer Satisfaction Specialist [email protected]

  Answered 6 years ago by Ring

  
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Q: QuestionHello! I own a duplex I live on the left side and my mom lives on the other. The duplex is connected not separate. I already have a Ring doorbell on my side and would like to buy another one for my moms side. Am I able to use the "same account" for both?

Asked 6 years ago by ivyb.

• A:Answer Hi Ivyb, Yes! You can add as many Ring devices as you wish to the same Ring account. Bilan J, Customer Satisfaction Specialist [email protected]

  Answered 6 years ago by Ring

  
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Q: QuestionOne of the review here says "FYI if you are doing this don't try using flat cat 6 cable like me cat 6 does not work with ring lol use cat 5 and you will be A OK". Can Ring confirm this is INCORRECT that CAT6 is compatible with Elite & Stickup cam? thx!

Asked 6 years ago by Onigiri.

• A:Answer Hi Onigiri, Our PoE devices are compatible with Cat5, Cat5e, or Cat6. Bilan J, Customer Satisfaction Specialist [email protected]

  Answered 6 years ago by Ring

  
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Q: QuestionCan you use one ring doorbell for front and back door

Asked 6 years ago by Kat.

• A:Answer Yes, you would need two separate Rings though. One placed at the front and one at the back.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDoes the Elete come with motion detection capability for the back or sides of a house?

Asked 6 years ago by Denny.

• A:Answer Yes, it comes with motion detection capability.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan I use ring if I do not have a doorbell?

Asked 6 years ago by Anonymous.

• A:Answer Yes, you can install this product without having previously had a doorbell.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs Ring Doorbell Elite compatible with a M & S intercoms system.

Asked 6 years ago by Dan.

• A:Answer No, Ring Doorbell Elite is not compatible with M & S intercoms system

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWhat is the view angle for you this camera?

Asked 6 years ago by Tj.

• A:Answer Hi TJ, The motion sensors in your Ring Video Doorbell Elite are designed to detect motion up to 160 degrees horizontally and from five to 90 degrees vertically. Bilan J, Customer Satisfaction Specialist [email protected]

  Answered 6 years ago by Ring

  
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Q: QuestionI have a Ring video doorbell 2 on front door. I would like just a camera video maybe with alarm that I can activate, for back door that doesn't have a doorbell. Does Ring just have that type of system that would alert me on phone too?

Asked 7 years ago by Cat.

• A:Answer There are multiple options from Ring as they make cameras with lights, wired and wireless cameras that can be installed anywhere inside or outside your home. As to if it would ring like the doorbell with motion, I sure it will but don’t quote me on that part. Best Buy offers the ring cameras so just search the website and you’ll find them. Hope this helps.

  Answered 7 years ago by DubsVerified Purchase

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Q: QuestionI don't have a door bell. Can I install ring without a doorbell?

Asked 7 years ago by Di.

• A:Answer YES BUT YOU WOULD NEED A CHIME OR MECHANICAL RINGER YES I HAVE TWO ( 2 ) ring DOOR BELLS I LOVE THEM FEEL SO DECURE

  Answered 7 years ago by KHLOEVerified Purchase

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