Questions & Answers

Name: Ring - Wired Doorbell Pro Smart WiFi Video Doorbell - Satin Nickel
Brand: Ring
SKU: 12117825
Price: 189.99 USD
Availability: InStock
Rating: 4.7 (1756 reviews)

Ring - Wired Doorbell Pro Smart WiFi Video Doorbell - Satin Nickel

Model:: B086Q54K53; |
SKU:: 12117825

User rating, 4.7 out of 5 stars with 1755 reviews.

$189.99

Save $40

Comp. Value: $229.99

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QuestionDoes this model have hardware to attach to brick or stucco?
Asked 4 years ago by Dlyons.
- Answer Yes, as you can see in the attached photograph of the actual instruction booklet of the Video Doorbell Pro 2, the necessary hardware is provided with the installation kit that comes with the device.
  Answered 4 years ago by Danyankie
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QuestionIf I want to use the Ring-Video Doorbell Pro 2 on two different doors, can I have two different frequencies/channels so that they operate independent of each other back to my iPhone?
Asked 4 years ago by LouBoy.
- Answer Hi LouBoy, Good question! Yes, the Ring Video Doorbell Pro 2 is compatible with networks broadcasting a 802.11 b/g/n wifi connection @2.4GHz and 5.0GHz. So if you chose to set up your two devices on different network frequencies that would be possible, but not required by any means. Ring devices use only a few Mbps of upload speed bandwidth, so depending on your internet package, you can sync numerous Ring devices to one home network or frequency/channel without disruptions. Please get in touch with our specialized support team today to discuss your home’s internet network and any other lingering questions you may have about this device. Thank you, Nicole from Ring
  Answered 4 years ago by Ring
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QuestionThe ring pro 2 is only wired or is there a battery option
Asked 4 years ago by MurrayTerry.
- Answer There is no battery option for the video doorbell pro 2 however, you can buy an adapter the connects your doorbell directly to a typical power outlet. The Ring adapter is sold separately and the newly released version 2 of the adapter is made specifically for the video doorbell pro 2.
  Answered 4 years ago by Danyankie
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QuestionI have the Ring 3 plus. Will I need to change the mounting plate with the Ring Pro?
Asked 4 years ago by Anonymous.
- Answer I did it was narrower compared to ring 3. It is a much better doorbell too.
  Answered 4 years ago by B5me
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QuestionDoes this have an option for Venitian Bronze finish?
Asked 4 years ago by Tony.
- Answer Hi Tony, Thanks for asking! No, the Venetian Bronze finish will not be available for this device. A satin nickel face plate will come in the box with the Ring Video Doorbell Pro 2. After completing the in-app setup, you will receive a digital coupon for one free additional face plate so that you can choose one that best matches your home’s aesthetic. These are the current face plate color options: Blueprint, Mustard, Ice blue, Cotton Blush, Ivy Leaf, Light Burgundy, Night Sky, Fire Cracker, Pearl White, Galaxy Black, Blue Metal, Neon Purple, Brush Gold, Bright Turquoise, Silver Metal, and Gold Metal. Please note that color availability may vary by location. Here is a link to see each color: https://ring.com/collections/accessories/products/video-doorbell-pro-2-interchangeable-faceplates We would love to answer any other questions you might have and give you an opportunity to speak with one of our product specialists directly. Please reach out to us today, so we may get you connected as soon as possible. Thank you, Nicole from Ring
  Answered 4 years ago by Ring
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QuestionWill this new doorbell have an option for battery-operated?
Asked 5 years ago by Tj.
- Answer No. Hard wired only. You need the 3+ I think. Their web site answers most of these questions.
  Answered 4 years ago by stiegy
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QuestionCan I use my own chime with this doorbell!
Asked 2 years ago by Shelley.
- Answer Yes. It works with the present chime/bell.
  Answered 2 years ago by Trapper
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QuestionIs this doorbell compatible with generation 6 wifi? I am having difficulty pairing it with my newly installed spectrum equipment system.
Asked 3 years ago by Anonymous.
- Answer Yes. I had no issues. You may want to try using your phone to set up the device while turning off your cellular. Also, if you have some security protocols through the internet it may be blocking it. For example I have eero mesh network and the security protocols block many links and sites. Hope this helps.
  Answered 3 years ago by Anonymous
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QuestionMy ring pro 2 is alway almost hot at 100 degrees measured with an infrared heat gun. I installed a new proper voltage transformer, still hot. Also my doorbell is hard wired but it also has a battery, what is the purpose of the battery?
Asked 4 years ago by Joe.
- Answer The battery is a backup in case you lose power.
  Answered 4 years ago by Paul
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QuestionIs the ring doorbell 3 chime kit compatible with the Ring Pro 2 doorbell? Or will it need to be changed?
Asked 4 years ago by Tony.
- Answer It worked on 2 of my properties
  Answered 4 years ago by Parker
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QuestionWhen will the ring video doorbell pro 2 be back in stock?
Asked 4 years ago by Interested.
- Answer Hello Interested, Great question! It may be best to contact your local Best Buy and inquire if they have stock on their shelf for the Ring Doorbell Pro 2. It doesn't appear that the website provides insight into when online orders will be fulfilled and shipped. Please reach out to Ring at https://community.ring.com/ if any additional information is needed regarding your product availability question. Thank you, Alexis with Ring
  Answered 4 years ago by Ring
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QuestionMy ring video doorbelll pro had problems (after a year) with power, then WIFi (booster within 6ft) recently hazy film over camera, then finally stopped connecting at all. Lousy, expensive device. Tell me why I should EVEN consider another. Support??????
Asked 4 years ago by BobL.
- Answer Dont know if this was the cause, but did you make sure for a wired Ring Pro 2 you had a full 16v from the transformer?
  Answered 3 years ago by TheAlibaba
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QuestionIs this colored or black n white when its taking a video? How long will the video takes when there is activity around?
Asked 4 years ago by Anonymous.
- Answer Color video and you can set the length of the video I believe up to 1:30
  Answered 4 years ago by vilespawn
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QuestionDo you install the door bell ring and how much the cost
Asked 2 years ago by Ann.
- Answer Hi Ann. Thanks for asking. The Ring Video Doorbell Pro 2 was designed for DIY installation. Ring has easy-to-follow step-by-step installation guides available for those interested. However, in this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation concern. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.
  Answered 2 years ago by Ring
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Showing 81-94 of 94 questions

Questions & Answers

Ring - Wired Doorbell Pro Smart WiFi Video Doorbell - Satin Nickel

Q: QuestionDoes this model have hardware to attach to brick or stucco?

Q: QuestionIf I want to use the Ring-Video Doorbell Pro 2 on two different doors, can I have two different frequencies/channels so that they operate independent of each other back to my iPhone?

Q: QuestionThe ring pro 2 is only wired or is there a battery option

Q: QuestionI have the Ring 3 plus. Will I need to change the mounting plate with the Ring Pro?

Q: QuestionDoes this have an option for Venitian Bronze finish?

Q: QuestionWill this new doorbell have an option for battery-operated?

Q: QuestionCan I use my own chime with this doorbell!

Q: QuestionIs this doorbell compatible with generation 6 wifi? I am having difficulty pairing it with my newly installed spectrum equipment system.

Q: QuestionMy ring pro 2 is alway almost hot at 100 degrees measured with an infrared heat gun. I installed a new proper voltage transformer, still hot. Also my doorbell is hard wired but it also has a battery, what is the purpose of the battery?

Q: QuestionIs the ring doorbell 3 chime kit compatible with the Ring Pro 2 doorbell? Or will it need to be changed?

Q: QuestionWhen will the ring video doorbell pro 2 be back in stock?

Q: QuestionMy ring video doorbelll pro had problems (after a year) with power, then WIFi (booster within 6ft) recently hazy film over camera, then finally stopped connecting at all. Lousy, expensive device. Tell me why I should EVEN consider another. Support??????

Q: QuestionIs this colored or black n white when its taking a video? How long will the video takes when there is activity around?

Q: QuestionDo you install the door bell ring and how much the cost

Most-viewed items

QuestionDoes this model have hardware to attach to brick or stucco?

QuestionIf I want to use the Ring-Video Doorbell Pro 2 on two different doors, can I have two different frequencies/channels so that they operate independent of each other back to my iPhone?

QuestionThe ring pro 2 is only wired or is there a battery option

QuestionI have the Ring 3 plus. Will I need to change the mounting plate with the Ring Pro?

QuestionDoes this have an option for Venitian Bronze finish?

QuestionWill this new doorbell have an option for battery-operated?

QuestionCan I use my own chime with this doorbell!

QuestionIs this doorbell compatible with generation 6 wifi? I am having difficulty pairing it with my newly installed spectrum equipment system.

QuestionMy ring pro 2 is alway almost hot at 100 degrees measured with an infrared heat gun. I installed a new proper voltage transformer, still hot. Also my doorbell is hard wired but it also has a battery, what is the purpose of the battery?

QuestionIs the ring doorbell 3 chime kit compatible with the Ring Pro 2 doorbell? Or will it need to be changed?

QuestionWhen will the ring video doorbell pro 2 be back in stock?

QuestionMy ring video doorbelll pro had problems (after a year) with power, then WIFi (booster within 6ft) recently hazy film over camera, then finally stopped connecting at all. Lousy, expensive device. Tell me why I should EVEN consider another. Support??????

QuestionIs this colored or black n white when its taking a video? How long will the video takes when there is activity around?

QuestionDo you install the door bell ring and how much the cost