Questions & Answers

Q: QuestionFor the coax cable for my internet, is there a specific cable to use or will a rg6 cable or similar work? Found a cable in the house but not sure if it will work.

Asked 5 years ago by GIAkat11.

• A:Answer Yes, a RG6 COAX cable will connect but why would you want to do that? It can result in signal loss and signal quality degradation. My answer has nothing to do with the power conditioner in question but rather running COAX through a power conditioner in general.

  Answered 5 years ago by Jeff

  Helpful (8)Unhelpful (0)ReportAnswer this question

Q: Questionis there any equipment protection warranty on this? APC brand for example you get $250,000 coverage with lifetime warranty

Asked 7 years ago by SouthernSorrow.

• A:Answer $350,000 limited lifetime warranty

  Answered 7 years ago by Mtnbiker8Verified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIs the weight in the specs a typo? Does this really weigh 32 pounds?

Asked 8 years ago by afbrat63.

• A:Answer The specs are wrong. It only weighs maybe 2 pounds or so, like other surge protectors of the same size.

  Answered 8 years ago by CtjrVerified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionIs the plug flat or does it stick out from the wall?

Asked 5 years ago by Jamie.

• A:Answer The plug is flat. David M. - Rocketfish Support

  Answered 5 years ago by RocketfishCustomerSupport

  
  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: Questionwhy is this one so much cheaper do you guys think its just as good APC - SurgeArrest 11-Outlet/2-USB Surge Protector - Black its $40.00 opposed to $60.00

Asked 5 years ago by dman.

• A:Answer I was solving a COVID home office problem where I had too many wires and too many extension cords. This thing seemed to solve my problem. I’ve had it plugged in now for almost a month, and I can’t tell any meaningful difference. I have plugged 11 things into mine with no problem. There might be some technical reasons it cost less than the $60 one, I certainly don’t see it. Hope this helps I would buy again

  Answered 5 years ago by JT31Verified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the current rating of the USB ports?

Asked 8 years ago by Anonymous.

• A:Answer Hello, the USB ports on this device are ​2.1A total - If using one port the device will receive the full 2.1A; when using both, the amperage will be shared between the two devices. Regards, Daniel T. - Rocketfish Support

  Answered 8 years ago by RocketfishCustomerSupport

  
  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionI notice that the 'protected' light on my 12 outlet rocketfish surge prottector is not on but the 'grounded' light is on. Should I be concerned if it's working properly?

Asked 5 years ago by ron59.

• A:Answer Not good, brother. Mfg says both lights should be working to be protected. Ground light only means you are grounded. The other light says you’re protected for voltage/power surges. Mfg says you may have had an overload. My thoughts are to disconnect all the plugs, wait a few minutes and then plug the main connector back in. If still no light, reread my first sentence. I’d call Rocketfish customer service (800-620-2790). Hopefully it’s still in the 1-yr warranty period. While figuring things out, keep your eye on the weather.

  Answered 5 years ago by Spaxle

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill it plug into a standard outlet at my house or does it need a special outlet

Asked 5 years ago by Rock.

• A:Answer Yes. It connects to a standard 110v outlet. The plug angles downward which I prefer.

  Answered 5 years ago by Spaxle

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWith a clamping voltage of 500 volts, this unit is not worth having. The damage is all ready done before the clamp comes on!

Asked 5 years ago by Goege.

• A:Answer For product support, please visit https://www.rocketfishproducts.com/email-us

  Answered 4 years ago by RocketfishCustomerSupport

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the coax protection suitable for protection of cable internet? Is there any loss in bandwidth?

Asked 6 years ago by Searching.

• A:Answer There is no loss in bandwidth. The surge protector is more than capable of preventing any damage to the peripherals.

  Answered 6 years ago by NateVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat Ethernet speed is supported?

Asked 7 years ago by rt.

• A:Answer In a review on search Ethernet customer said it was 10/100 .Belkin said theirs was 10/100 and only was 10 mbps call manufacture if not listed in specs

  Answered 7 years ago by Kevin

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionWhat is the AMPS on this surge protector? . We need 12-15 AMPs and I do not know anything about joules.

Asked 2 years ago by SusyQ.

Q: QuestionMy apartment has power outages every so often will this help

Asked 2 years ago by Anonymous.

Q: QuestionWhat is the max wattage that this can handle?

Asked 2 years ago by BiancA.

• A:Answer Hello BiancA, It can handle 120 watts.

  Answered 2 years ago by RocketfishCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this wall mountable?

Asked 2 years ago by DrewM.

• A:Answer Yes. It has mounting points on the back.

  Answered 2 years ago by X7jfVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes Rocketfish™ - 12-Outlet/2-USB Surge Protector Strip - Black Model:RF-HTS3117 have overload protection (e.g. circuit breaker), or is it instead limited to defending against transients/spikes?

Asked 3 years ago by Questioner.

• A:Answer Yes it has overload and surge protection

  Answered 2 years ago by PamelaR

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhile this power strip protects coax cable, does it also serve as an amplifier? I'm thinking no, but wanted to at least confirm.

Asked 4 years ago by sjkilleen.

• A:Answer I believe you are thinking correctly - not an amplifier.

  Answered 4 years ago by cjceerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the length of the cord?

Asked 4 years ago by Cornel.

• A:Answer 6 Feet.

  Answered 4 years ago by Nworld256

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionJust bought it ....does the on and off button supposed to turn it off , I am unable to turn it off by pressing the off switch Is it broken?

Asked 4 years ago by Nita.

• A:Answer Yes, it is supposed to go off with ease and you should be able to hear a click sound. The blue light should turn off as well. I had purchased this item twice. The first one worked perfectly but, the second one I had to push really hard on the off switch to make it shut off. I thought it wouldn’t shut off at all until I messed with it a bit.

  Answered 4 years ago by MiniFridge

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)