Questions & Answers

Q: QuestionCan I get a trim kit to measure 36 inch opening

Asked 1 month ago by Anonymous.

Q: QuestionWhere is the exhaust vent located on this item?

Asked 2 months ago by DeannaA.

• A:Answer Hi there, Thank you for your question! For our Samsung over-the-range microwave models, the exhaust vent is designed to be compatible with both outside top exhaust and outside back exhaust configurations. Please refer to the link below and turn to page 11 for more details. Installation Guide: https://downloadcenter.samsung.com/content/EM/202202/20220223181324341/SMH8165_XAA_DE68-03587A-12_EN_220120.pdf -Diana

  Answered 2 months ago by Samsung

  
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Q: QuestionHi, Our existing unit has a wall "footprint" of 15.5"x 30" between the upper cabinet and the full granite wall splash. This Samsung advertises a height of 16.6". I don't want to have to cut the granite splash. Thanks

Asked 2 months ago by Curious.

• A:Answer Greetings, Thank you for your inquiry regarding the Samsung ME16A4021AS microwave. After reviewing the unit’s dimensions alongside the available space, it appears that this particular model would require a slightly larger opening than what is currently in place. Leo

  Answered 2 months ago by Samsung

  
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Q: QuestionDoes the power cord come with it?

Asked 4 months ago by Dkh0331.

• A:Answer Of course

  Answered 2 months ago by JayT100Verified Purchase

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Q: QuestionWhen purchasing a microwave and range. Do you deliver and install?

Asked 4 months ago by Anonymous.

• A:Answer Dear Valued Best Buy Client, Thank you for asking. To better assist you with your query, please contact the Best Buy customer service department at P. (888) 237-8289 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Joshua

  Answered 4 months ago by Samsung

  
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Q: QuestionWhat is the minimum height from the the range top?

Asked 5 months ago by 1357.

• A:Answer Greetings, We are excited to receive your inquiry. Let’s get you the information you need. The minimum height required to mount the microwave from the range top is 13.5”. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionDoes this microwave melt chocolate?

Asked 5 months ago by Kit.

• A:Answer Hello Kit, Yes, this microwave model can melt chocolate. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionWhere does it vent out to? My old one vents to the front I do not have a set up to vent outdoors.

Asked 5 months ago by ROYboy.

• A:Answer Hello there, Thank you for your inquiry. Let us get you the information you need. This microwave model can be vented to the outside through the top (vertical duct), the back (horizontal duct), or it can be set to recirculate the air back into the kitchen. The specific type of ventilation is chosen during installation based on your kitchen setup and ducting access. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionWhere does it vent out to? My existing one vents to the front.

Asked 5 months ago by Roy.

• A:Answer We are happy to receive your inquiry, Roy. Let's get you the details you need. This microwave model can vent air out in three ways, depending on the installation: directly out the top (vertical), out the back (horizontal), or recirculating the air back into the kitchen. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionDoes this unit has an exhaust

Asked 5 months ago by Anonymous.

• A:Answer Greetings, Yes, this microwave is equipped with a powerful 300 CFM exhaust fan. Its exhaust system is convertible, meaning it can be set up to vent air to the outdoors (horizontally or vertically through ductwork) or to recirculate the air back into the kitchen using the charcoal filter if external ducting is not available. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionIs thi unit has a exhaust

Asked 5 months ago by Anonymous.

• A:Answer Hi there, Yes, this microwave is equipped with a powerful 300 CFM exhaust fan. Its exhaust system is convertible, meaning it can be set up to vent air to the outdoors (horizontally or vertically through ductwork) or to recirculate the air back into the kitchen using the charcoal filter if external ducting is not available. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionWhat is needed for exhaust hook up

Asked 5 months ago by Fm.

• A:Answer Greetings, An exhaust adapter is needed to install the hookup. A qualified technician or service company must install this appliance. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289, H. 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. -Ricardo

  Answered 5 months ago by Samsung

  
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Q: QuestionDoes this microwave vent to outside or is it vented indoors

Asked 6 months ago by Shari.

• A:Answer This only vented indoors but works well

  Answered 5 months ago by DarrinZVerified Purchase

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Q: QuestionAre the numbers light up when your kitchen is dark or just the time is displayed. ?

Asked 8 months ago by Brandnew.

• A:Answer Yes

  Answered 8 months ago by ArmandoHVerified Purchase

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Q: QuestionDoes this model come with wall brackets?

Asked 9 months ago by Anonymous.

• A:Answer Yes

  Answered 8 months ago by ArmandoHVerified Purchase

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Q: QuestionWhat wall mount kit do I need I want to mount this above my samsung stove

Asked 1 year ago by Rck.

• A:Answer It comes with all the hardware you will need

  Answered 1 year ago by LeroyS

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Q: QuestionFan goes on automatically after something has been in the microwave. It happens 3 times in a row. This microwave is only 14 months old. This is very upsetting.

Asked 1 year ago by marieteacher.

• A:Answer Ours failed after ten months and Samsung didn’t honor their warranty.

  Answered 7 months ago by user111672Verified Purchase

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Q: QuestionDoes this Samsung 1.6 cu ft microwave come in white

Asked 1 year ago by white.

• A:Answer It's white on the inside

  Answered 6 months ago by user170928Verified Purchase

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Q: QuestionWhat can I do if the door handle breaks? How can I fix/replace? Thank you!

Asked 1 year ago by SarahR.

• A:Answer Hi SarahR, You can contact our Samsung Parts Team to check the availability and compatibility of the replacement door handles. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday. You can order part number DE94-04313F for the microwave handle. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148317710) to help our team pull up your information when you message us. Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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