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  • QuestionDoes it need high efficiency detergent?

    Asked by Detergent.

    • Answer Greetings, Yes, we highly recommend using high-efficiency detergent with this washer model, as it contains suds suppressors. With fewer suds produced, the load tumbles more efficiently, maximizing cleaning performance. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148608582) to help our team pull up your information when you message us. Have a fantastic day. -Kimberly

      Answered by Samsung

  • Questionhow high should the washing machine outlet box for this machine

    Asked by Eric.

    • Answer That is set by government codes. It would also depend on rather you are stacking them or not. Most have it above the top of the washer so it is accessible.

      Answered by user127013

  • QuestionHow do I bypass the steam feature to wash my clothes in tap cold water

    Asked by Rob.

    • Answer Hi Rob, To bypass the steam feature and wash your clothes using tap cold water on your Samsung WW25B6900AW washer, you can adjust the wash cycle settings to use the "Tap Cold" temperature option. This setting allows you to wash your clothes in cold water directly from the tap without activating any steam features. On your washer, the cycle settings include five temperature options: Extra Hot, Hot, Warm, Cold, and Tap Cold. Simply select the "Tap Cold" option, which ensures your washer uses cold water for the entire cycle. This choice will bypass any steam-related functions, offering an energy-efficient and gentle wash for your clothes.Please see pages 37 - 41 of the manual under the "Operating a cycle." If you're using the Smart Dial, the washer may automatically adjust settings for optimal results, but you can still manually control the temperature to ensure that no steam is applied during the cycle on page 35 under the "Control panel" section of the manual . Manual https://downloadcenter.samsung.com/content/UM/202306/20230630152328744/DC68-03645H-01_IB_WW6900B_WASHER-MD_SimpleUX_EN_CFR_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147681012) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • Questionwill this be stackable with my current Samsung stacked dryer?

    Asked by Anonymous.

    • Answer Greetings, We're so glad to receive your inquiry. Let's get you the details you need. The compatible dryer models for this washer are DV25BG6900EW and DV25BG6900HW. So, if your dryer is not either of these two models, please feel free to get back to us via the following options and provide us with the model of your dryer so we can validate its compatibility with this washer: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147635087, to help our team pull up your information when you message us. Have a great day. -John

      Answered by Samsung

  • QuestionWill this work with a tankless water heater?

    Asked by Ellis14.

    • Answer Yes

      Answered by user127013

  • QuestionI was told by best buy representatives that it comes with a stacking unit, Is this true? based on some of the comments, it sounds like it does not

    Asked by 4663.

    • Answer Dear Bestbuy clients, We are glad to receive your inquiry about the stacking kit. Let us help. The SK-DH is usually purchased separately, and you can purchase it from our authorized distributor of Samsung parts and accessories at the link below. https://samsungparts.com/products/sk-dh To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

      Answered by Samsung

  • QuestionDoes this comes with the hose to attach to the water valves?

    Asked by Shay.

    • Answer yes

      Answered by user127013

  • Questiondoes this washer utilize liquid detergent and if so where is it entered into the machine?

    Asked by john.

    • Answer Yes. if your are familiar with Samsung washers, the detergent drawers are pretty much the same over all their washers. It comes with an insert for liquid detergent.

      Answered by user127013

  • QuestionWhich way does the door open? Can it be moved/changed? Same question for washer and companion dryer.

    Asked by Katy61.

    • Answer My set came opening from right to left I flipped the dryer door because I was not stacking them. It was pretty easy.

      Answered by user127013

  • QuestionWhat is the guarantee?

    Asked by Martha.

    • Answer I bought the 5 yr warranty for $169.00. They also have a 3 yr warranty.

      Answered by Jimbo

  • QuestionLooking for a replacement for WW22K6800 model 2.2 cubic which is no longer available. Will this be the best replacement under the dryer that goes with Ww22k6800 which is in good condition?

    Asked by Brig.

    • Answer Dear Valued BestBuy Client, To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Aloe

      Answered by Samsung

  • QuestionWhat is the matching 2.5 cu ft dryer?

    Asked by Diana.

    • Answer Hello Diana, The matching dryer for this washer is available only in 4.0 cu. ft., which are DV25BG6900EW (electric) or DV25BG6900HW (heat pump). -Kimberly

      Answered by Samsung

  • QuestionHow many pieces of adult clothing fit in a 2.5cu ft. Compared to a 4.2?

    Asked by Anonymous.

    • Answer Greetings! Let us help you by providing the details you are looking for. I have listed below the difference in laundry sizes between a 2.5 cu. ft. and a 4.2 cu. ft. washing machines. Washing machine 2.5 cu. ft.: Small load: 2.5 pounds Medium load: 5 pounds Large load: 7.5 pounds Washing machine 4.2 cu. ft. Small load: 4.2 pounds Medium load: 8.4 pounds Large load: 12.6 pounds Leo

      Answered by Samsung

  • QuestionIs there a light inside of the drum? If so, how do you turn it on?

    Asked by Ash.

    • Answer Hi Ash, No, this Samsung washing machine is not equipped with a light in the drum. Leo

      Answered by Samsung

  • QuestionHow can I eliminate the little song and all music from washer?

    Asked by Stephspiedaterre.

    • Answer Hi Stephspiedaterre, Let us help you get the steps to where you can disable or enable the sound of this Samsung washing machine model. I have shared with you the manual of this washing machine model. Please turn to page 44 for detailed steps on disabling the sound of the washing machine. The same steps apply to enabling the sound if need be. https://downloadcenter.samsung.com/content/UM/202306/20230630152328744/DC68-03645H-01_IB_WW6900B_WASHER-MD_SimpleUX_EN_CFR_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146739692 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionCan the washer handle large loads, or only a few articles of clothing?

    Asked by KamS.

    • Answer Hi Jess, All we want is to get you assisted. I have shared a Samsung link below that will provide in great detail the laundry load size washing machine models from Samsung can accommodate. The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146713314 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionWhat is the buzzing noise that is coming out from the washer during cycle? It seems to start before the washer goes into high speed rotation mode. Washer is silent during slow spin, but it gets so very noisy during spin cycle.

    Asked by Sam708090.

    • Answer Hello there, We understand that it is very important for us to know if the noises coming from our appliances are normal. Allow us to help. Please see this link for a list of noise the washer makes. Kindly listen to the noise and match it to the one you are experiencing. Click on the embedded word and watch the video included. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146678908) to help our team pull up your information. Have a great day. ^Camille

      Answered by Samsung

  • QuestionDoes this have to be stacked or can it be used as a stand-alone washing machine? This might sound stupid but I know there is some type kit for stackable and not sure without it if it works as not stacked.

    Asked by Tman.

    • Answer It does not need to be stacked if you have the space for them to be side by side - The stacking kit, SK-DH is very simple to install if u do stack them

      Answered by RockofBOS

  • QuestionDoes Samsung carry compatible pedestals for this washer dryer combination ??

    Asked by Azim.

    • Answer I haven't been able to find any

      Answered by RockofBOS

  • Questionis there a short light cycle in this washer

    Asked by robin.

    • Answer Yes

      Answered by RockofBOS