Questions & Answers

Name: Samsung - 24" Tall Tub Built-In Dishwasher - Stainless-Steel
Brand: Samsung
SKU: 9980225
Price: 209.99 USD
Rating: 3.7 (351 reviews)

Samsung - 24" Tall Tub Built-In Dishwasher - Stainless-Steel

Model:: DMT400RHS/XAA; |
SKU:: 9980225

User rating, 3.7 out of 5 stars with 351 reviews.

Highly rated by customers for:

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QuestionI purchased this dishwasher 2 weeks ago, it runs for hours literally and my dishes are still dirty. What gives????
Asked 14 years ago by qtbern.
- Answer That's the way it was designed to work, apparently. This machine is absolute junk and Samsung needs to refund everyone's money because of bad design. Mine just turned a year old (of very light use) and the motor is now shot. I have to buy a new dishwasher. Grr. If you can get a refund/replacement then do it because I don't think Samsung designed these dishwasher for years of use.
  Answered 14 years ago by lhowell
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QuestionThe dishwasher turns off when we open it mid cycle to add something.When we close it again,it stays off. Is it normal to have to push the power button again to resume? How do we know it's not starting over from the beginning of a new cycle?
Asked 14 years ago by Anonymous.
- Answer Thank you for the question. The cycle should resume where it left off after the door has been shut for approximately 5 seconds. If it does not, I would suggest you contact 800-SAMSUNG to speak with an agent who can help determine whether service will be necessary. - Ms. Samsung
  Answered 14 years ago by MsSamsung
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QuestionNew Samsung DMT400RHS dishwasher- Flashing "Heavy" lightDuring initial wash cycle, the dishwasher just did not finish the cycle, but the "Heavy" light started flashing and I cannot reset it. Tried recycle of power cord, and power switch, but cannot control the dishwasher or stop the flashing "Heavy" light. Help.
Asked 14 years ago by Jay.
- Answer For us, this code indicated an install issue. The samsung must be installed to your garbage disposal and not to a drain in the floor.
  Answered 13 years ago by Anonymous
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QuestionHow do I attach my DMT400RHS to the side cabinets? I have a granite countertop so I can not attach using the counter brackets.
Asked 14 years ago by Doug.
- Answer Read the installation/owners manual... it specifically tells you how to install it mounting it to the side cabinets and it even includes the screws for that. If you don't have the manual anymore, it's available online on the Samsung website.
  Answered 14 years ago by crdenton
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QuestionHow many gallons of water are used per cycle?
Asked 14 years ago by Karmel.
- Answer Samsung's DMT400 dishwasher uses approximately 4 gallons of water per cycle, based on Energy Star's testing standards. Actual water use may vary depending on which cycle and options are selected. Thank you for your interest, Ms. Samsung
  Answered 14 years ago by MsSamsung
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QuestionHow long can drain tube run be from dishwasher to sinkI have an island install I need to run the drain under the floors through joist and back up to sink drain This run will be aproximately 9' Will this and or any other model be able to handle this 9' span and or how long does mfg suggest waste run can be
Asked 14 years ago by Anonymous.
- Answer Thank you for the question. Samsung recommends installing the dishwasher within 9.8 ft of the sink, so yours is within the recommended distance. However, I would suggest reviewing the installation guide which can be downloaded from Samsung's website to make sure your 9' measurement allows for the minimum height required for the hose to be hung to prevent backflow, in the event there is no air gap. The drain hose that comes factory installed on your dishwasher is approximately 5' long, and can be extended by purchasing another section of hose, then attaching it to the original hose by clamping them together with a steel sleeve. - Ms. Samsung
  Answered 14 years ago by MsSamsung
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QuestionDoes this dishwasher have one water line or two?My house only has plumbing for one line.
Asked 15 years ago by Joe.
- Answer One
  Answered 14 years ago by Anonymous
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QuestionDoes this dishwasher have a delay start option?
Asked 15 years ago by Anonymous.
- Answer Yes, in 1 hour increments.
  Answered 15 years ago by drssyoon
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QuestionWHAT IS THE DECIBEL RATING?
Asked 15 years ago by Anonymous.
- Answer 51dBA
  Answered 15 years ago by Modena360Chick
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QuestionDoes this model have a lock option when not in use?
Asked 15 years ago by Anonymous.
- Answer No
  Answered 14 years ago by Anonymous
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QuestionIf this dishwasher vents from the bottom, do you still need to put a vent in your countertop/sink area?
Asked 15 years ago by Anonymous.
- Answer Thanks for the question. Samsung dishwashers do not require a vent in the countertop or sink area. For more information on installing the DMT400RHS, I would suggest contacting your local Best Buy appliance team to discuss installation options, or visit Samsung's website to download a copy of the installation instructions. - Ms. Samsung
  Answered 15 years ago by MsSamsung
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Questionwood floor installation ok?Since the dishwasher vents out the bottom, is it suitable for kitchens with wooden floors? Concerned it might warp, mold or peel the wood.
Asked 15 years ago by buyer from CA.
- Answer Thank you for the question. The condensation drying system in the DMT400RHS combines the warm air from inside the dishwasher with cooler air from the outside, which a fan then removes the moisture from before it is released through the vent. Since the air from the exhaust is relatively moisture and humidity free, it should not damage your wood floors. - Ms. Samsung
  Answered 15 years ago by MsSamsung
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QuestionWhy does the listing say "heated drying" when the unit doesn't offer it?
Asked 15 years ago by BowlingBall.
- Answer The DMT400RHS does have a hidden heating element used to heat the water to the appropriate temperature. Selecting the Sanitize option does improve the drying performance due to the amount of residual heat on the dishes. I hope this helps to clarify the features offered in the DMT400. Thank you for the question, Ms. Samsung
  Answered 15 years ago by MsSamsung
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QuestionNozzle not spinningMy machine fills and drains, but the top, middle, and bottom nozzles do not spin. The maching was working ok until yesterday. I have notice a sewer smell lately. The nozzle seem to be clean.
Asked 14 years ago by Anonymous.
- Answer I'm sorry to hear you're having an issue with your dishwasher. Please follow the instructions for cleaning the nozzles on pages 20-21 of the user manual. Even if they appear clean, removing the spray arms and cleaning the nozzles may help to dislodge particles and will help to ensure the arm is engaged correctly when you replace it. When the dishwasher is loaded and ready for the next cycle to begin, try spinning the nozzle by hand before closing the door to make sure there are no dishes or utensils blocking its path. If the problem persists after following these steps, please call 888-BEST BUY or 800-SAMSUNG for further assistance. Thank you, Ms. Samsung
  Answered 14 years ago by MsSamsung
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QuestionMinimum GPM requirement?Is there a minimum gallons-per-minute (GPM) requirement for this unit (the DMT400RHS)? If so, what is it? (What might happen if that minimum is not met?)
Asked 14 years ago by Anonymous.
- Answer Thank you for the question. Samsung's water supply recommendation for installation is based on pressure measured in pounds per square inch (psi) rather than flow (gallons per minute). The hot water supply line pressure should be between 20~120 psi and the water heater temperature should be set between 120°F ~ 149˚F in order for the dishes to be cleaned properly. If the water pressure or temperature are too low, the dishes may have food particles left on them. - Ms. Samsung
  Answered 14 years ago by MsSamsung
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QuestionHeated DryingThe specifications say "heated dry." Is this the good, old-fashioned heated drying where the dishes are almost too hot to touch when they're just done? That's what I'm looking for. I don't want to wait and have the door open for the dishes to dry.
Asked 15 years ago by Anonymous.
- Answer Then you definitely do not want this dishwasher at all. It doesn't dry the dishes! Please read the reviews and save yourself the nightmare of owning this machine.
  Answered 14 years ago by lhowell
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QuestionWhen will this item be available for purchase?
Asked 15 years ago by Anonymous.
- Answer Now
  Answered 14 years ago by Anonymous
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Showing 41-57 of 57 questions

Questions & Answers

Samsung - 24" Tall Tub Built-In Dishwasher - Stainless-Steel

Q: QuestionI purchased this dishwasher 2 weeks ago, it runs for hours literally and my dishes are still dirty. What gives????

Q: QuestionThe dishwasher turns off when we open it mid cycle to add something.When we close it again,it stays off. Is it normal to have to push the power button again to resume? How do we know it's not starting over from the beginning of a new cycle?

Q: QuestionHow do I attach my DMT400RHS to the side cabinets? I have a granite countertop so I can not attach using the counter brackets.

Q: QuestionHow many gallons of water are used per cycle?

Q: QuestionDoes this dishwasher have one water line or two?My house only has plumbing for one line.

Q: QuestionDoes this dishwasher have a delay start option?

Q: QuestionWHAT IS THE DECIBEL RATING?

Q: QuestionDoes this model have a lock option when not in use?

Q: QuestionIf this dishwasher vents from the bottom, do you still need to put a vent in your countertop/sink area?

Q: Questionwood floor installation ok?Since the dishwasher vents out the bottom, is it suitable for kitchens with wooden floors? Concerned it might warp, mold or peel the wood.

Q: QuestionWhy does the listing say "heated drying" when the unit doesn't offer it?

Q: QuestionNozzle not spinningMy machine fills and drains, but the top, middle, and bottom nozzles do not spin. The maching was working ok until yesterday. I have notice a sewer smell lately. The nozzle seem to be clean.

Q: QuestionMinimum GPM requirement?Is there a minimum gallons-per-minute (GPM) requirement for this unit (the DMT400RHS)? If so, what is it? (What might happen if that minimum is not met?)

Q: QuestionHeated DryingThe specifications say "heated dry." Is this the good, old-fashioned heated drying where the dishes are almost too hot to touch when they're just done? That's what I'm looking for. I don't want to wait and have the door open for the dishes to dry.

Q: QuestionWhen will this item be available for purchase?

QuestionI purchased this dishwasher 2 weeks ago, it runs for hours literally and my dishes are still dirty. What gives????

QuestionThe dishwasher turns off when we open it mid cycle to add something.When we close it again,it stays off. Is it normal to have to push the power button again to resume? How do we know it's not starting over from the beginning of a new cycle?

QuestionHow do I attach my DMT400RHS to the side cabinets? I have a granite countertop so I can not attach using the counter brackets.

QuestionHow many gallons of water are used per cycle?

QuestionDoes this dishwasher have one water line or two?My house only has plumbing for one line.

QuestionDoes this dishwasher have a delay start option?

QuestionWHAT IS THE DECIBEL RATING?

QuestionDoes this model have a lock option when not in use?

QuestionIf this dishwasher vents from the bottom, do you still need to put a vent in your countertop/sink area?

Questionwood floor installation ok?Since the dishwasher vents out the bottom, is it suitable for kitchens with wooden floors? Concerned it might warp, mold or peel the wood.

QuestionWhy does the listing say "heated drying" when the unit doesn't offer it?

QuestionNozzle not spinningMy machine fills and drains, but the top, middle, and bottom nozzles do not spin. The maching was working ok until yesterday. I have notice a sewer smell lately. The nozzle seem to be clean.

QuestionMinimum GPM requirement?Is there a minimum gallons-per-minute (GPM) requirement for this unit (the DMT400RHS)? If so, what is it? (What might happen if that minimum is not met?)

QuestionHeated DryingThe specifications say "heated dry." Is this the good, old-fashioned heated drying where the dishes are almost too hot to touch when they're just done? That's what I'm looking for. I don't want to wait and have the door open for the dishes to dry.

QuestionWhen will this item be available for purchase?