Questions & Answers

Q: QuestionDoes the door kick open when the cycle is complete? Or is there a child lock option for safety?

Asked 6 years ago by L.

• A:Answer Hi L! This model does not have the Auto Release feature; however, this feature can be turned off for the models that do have it. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionWhat are the delay cycle options?

Asked 6 years ago by Ben.

• A:Answer 3H, 6H & 9H delay cycles

  Answered 6 years ago by ApexLegends

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Q: QuestionDoes it matter what side of the dishwasher the sink and connectors are? It looks like, from the pictures, the opening for the water connectors are on the left whereas my sink and connectors are on the right.

Asked 6 years ago by Anonymous.

• A:Answer My connection is on the right as well. This will work for you.

  Answered 6 years ago by MassageDrVerified Purchase

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Q: QuestionIs this ADA compliantly

Asked 6 years ago by Hi.

• A:Answer I don't know if it's ADA compliant, but the controls are easily accessible and I believe it could be easily operated by someone in a wheelchair or with other mobility issues.

  Answered 6 years ago by KathleenSVerified Purchase

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Q: Questionwhat are the racks made of? Are they stainless or a coated metal?

Asked 6 years ago by mitzie.

• A:Answer Coated metal. Attached a picture.

  Answered 6 years ago by Jerseyfl2Verified Purchase

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Q: QuestionCan the handle be removed to mount a panel to it?

Asked 6 years ago by Amanda.

• A:Answer No, the handle is not removable.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs this dishwasher smudge proof/fingerprint proof?

Asked 6 years ago by ItsMe.

• A:Answer Absolutely not.

  Answered 6 years ago by Grngeaux

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Q: QuestionCan this be hooked up to a sink faucet

Asked 6 years ago by Agagnon.

• A:Answer While not designed for this type of install, depending on your faucet, I suppose you could... but, why?

  Answered 6 years ago by jaytoo

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Q: QuestionWhat material are the racks covered in?

Asked 6 years ago by voos.

• A:Answer I have attached a picture of the racks. Not sure material coating.

  Answered 6 years ago by Jerseyfl2Verified Purchase

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Q: QuestionI have granite countertops, can this be side mounted to the cabinets? If so do I need to buy additional hardware to side mount?

Asked 6 years ago by Anonymous.

• A:Answer We have granite also and Ours was installed perfectly by geek squad.

  Answered 6 years ago by DisneydebVerified Purchase

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Q: Questionhow do you access the controls if they are on top and under the counter?

Asked 6 years ago by mamahasaquestionaboutthis.

• A:Answer We just set it with the door open. The cycle starts after the door is closed.

  Answered 6 years ago by 21225

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Q: QuestionCan you post a link of the power cord needed for this model. I do not know witch power cord I need.

Asked 3 years ago by Dennis.

• A:Answer Hi Dennis, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 24" Top Control Built-In Dishwasher - Stainless steel. I have shared the installation guide link below. Please access the link and turn to pages 10 and 20 for the electrical requirements of the home appliance. https://downloadcenter.samsung.com/content/EM/202104/20210402143005806/DD81-02158B-01_Install_DW80R2031U.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144438210 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI purchased this dishwasher in September of 2020. For the past several months I've been having an issue with what appears to be the either the Thermostat or the heating element. My water heater was just replaced about 3 months ago so it's not that.

Asked 3 years ago by Bev.

• A:Answer Hello Bev, Thank you for reaching out and raising your concern about your Samsung dishwasher. I understand you're having an issue with the thermostat or the heating element of your dishwasher. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ if your Samsung dishwasher does not dry dishes. You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144391517. -Noraina

  Answered 3 years ago by Samsung

  
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Q: QuestionHow far out is the dishwasher supposed to be out from underneath the countertop. Is the countertop supposed to hide the controls? Or does the top control panel come out like an inch or so

Asked 4 years ago by MimiDavis86.

• A:Answer Hi MimiDavis86! Thanks so much for asking! To help answer this, I'm providing this link (https://bit.ly/3K7Rp9F) to the installation manual for this model. Page 5 has a detailed diagram showing the dimensions you're looking for. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionThe plastic door on the inside of the dishwasher where you insert the solution for the "rinse" cycle, popped off and melted on the bottom of the dishwasher. How can I get a replacement piece for it? The dishwasher was purchased September 2020.

Asked 4 years ago by Grandma.

• A:Answer You can call the manufacturer and they should be able to replace it. No matter how long you’ve had it.

  Answered 4 years ago by ErikaVerified Purchase

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Q: QuestionThe water does not drain from dishwasher. I have to hold the drain botton down for three seconds

Asked 4 years ago by Concernedbuyer.

• A:Answer We're so sorry to hear about this. But not to worry, I have this link (https://bit.ly/38hUEJY) that has detailed information on what steps to take if the dishwasher is not draining properly. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there an external indicator, such as a run light, for when the dishwasher is running and to indicate when it is finished?

Asked 4 years ago by JWeatherly.

• A:Answer Yes

  Answered 2 years ago by SteveVVerified Purchase

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Q: QuestionSamsung 24 Top Control Built SKU:6336699. this item is the worst dishwasher EVER! It does NOT clean, DRY, now it has a bad smell. PLEASE replace it. ASAP. had to pay extra 200 for professionals to reconnect. thought the NOT drying was from my connection.

Asked 4 years ago by PurchasePride.

• A:Answer If you are dissatisfied with your purchase Best Buy should make it right. Replace or refund your money ASAP! Do the right thing.

  Answered 4 years ago by GreatVerified Purchase

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Q: QuestionIs the black model fingerprint resistant and stainless steel? Samsung Samsung - 24" Top Control Built-In Dishwasher - Black Model:DW80R2031UB/AA

Asked 5 years ago by LeeB.

This question was asked about the related product: Samsung - 24" Top Control Built-In Dishwasher - Black

• A:Answer Hi there, I can answer this question regarding this Samsung Dishwasher. The unit does not have a fingerprint resistant exterior. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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