Questions & Answers

Q: Questiondoes this have wifi or can see inside food camare or music

Asked 5 years ago by mike.

• A:Answer This unit can be connected as an access point to your home wi-fi network. It is a very simple connection, but depending on the distance from your router and home construction you may need an extender for consistent signal strength. You must down load a separate app for the camera functionality but the Spotify is preloaded. Keep in mind with the camera views, you only see the front items in a small area of the fridge. You will not see anything in the doors or freezer, and the camera cant "identify" items behind other items unless it can see the whole item.

  Answered 5 years ago by OpenBoxFan

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Q: QuestionWhat does the ice in this fridge look like?

Asked 5 years ago by mrooch21.

• A:Answer Hi there, I can help with this. I have an article that will show you pictures of different ice problems. But your ice will look like the first photo. We call this Half Moon Shape. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01001688/ Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionCan the drawers be removed as well as the doors. Ordered this size on impulse (27.7 cu ft) and then realized that the opening to my kitchen is much narrower than the rest of the house, measuring 32inches.

Asked 5 years ago by Elmo3000.

• A:Answer We did not have this problem for doors/drawers to be removed. However, here is some input which may be useful: 1. If delivery/installation included with your order, they will take care of removal/assembly of doors/drawers and the kitchen access (and Main entrance) door removal/assembly as needed. However, ensure that dimensions (depth of the refrigerator) after removal of both refrigerator & kitchen access doors still allow for the refrigerator to be moved inside the kitchen. 2. If delivery/installation not included with your order, you need to find dimensions as explained above. As I recall, in one of the vidoes provided by Samsung, it explains how lower two drawers use clip on mechanism for easy removal and put it back. For the top two doors, as I recall, they are easy to remove from the top hinges. For all the electric/water connections on either side they are male/female end connectors which are easy to remove and connect as well. Hope this helps! Thanks!!

  Answered 5 years ago by possib1edocVerified Purchase

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Q: QuestionIs this compatible with an iPhone

Asked 5 years ago by Anonymous.

• A:Answer Hi there, I can help with that. This Smart refrigerator is app compatible and it is in the app store. You will be able to do anything with a simple touch from your iPhone. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionCan you watch Hulu on the fridge since I don't have other Samsung TVs in the house?

Asked 5 years ago by Sara.

• A:Answer Hello Sara! This refrigerator can connect only with the following Samsung Smart TVs J/K/MU6400 series or above launched in 2015~2017; NU7400 series or above launched in 2018; Q60R series or above launched in 2018. Please check the model of your TV before attempting to connect. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionWill the display show youtube. Like to use cooking videos in the kitchen.

Asked 4 years ago by Shan.

• A:Answer Thanks so much for asking, Shan! While this model does not have a direct YouTube app, videos from the streaming service can be played through the internet browser available on the Family Hub. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the refrigerator have an ethernet port if I want to hardwire or is the connection only WiFi?

Asked 5 years ago by BruceWayne.

• A:Answer Hi there, I can help with that. Our Samsung Refrigerator is Wi-Fi compatible only. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this refrigerator equipped with a inverter compressor?

Asked 5 years ago by Joek.

• A:Answer Yes. Inverter controlled variable speed compressor. Comes with a 10 year part warranty on the compressor too!

  Answered 5 years ago by ApplianceGuy1981Verified Purchase

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Q: QuestionDoes this work with Alexa?

Asked 6 years ago by Moukaslilbit.

• A:Answer Alexa can discover the fridge through the smart things skill, but Alexa can not interact with most of the family hub apps (like shopping lists, timer, task list, etc).

  Answered 5 years ago by Russtech

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Q: QuestionHow do I check the temperature of the refrigerator and freezer?

Asked 1 year ago by quiana.

This question was asked about the related product: Samsung - 27.7 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Tuscan Stainless Steel

Q: QuestionQuestion for Samsung: Do I need a surge protector for this fridge or is there an internal mechanism to address the concern? If I need one, which one do you recommend?

Asked 3 years ago by JJohnson.

Q: QuestionHiw do you take out the middle tray to clean it

Asked 3 years ago by Nini.

• A:Answer The whole plastic insert of the drawer unsnaps out so you can clean it easily and thoroughly.

  Answered 3 years ago by DanPVerified Purchase

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Q: QuestionMy current fridge tells how much water is being dispensed by oz. Does this model do the same thing on the Large display?

Asked 3 years ago by Looking4newfridge.

• A:Answer Sorry, this fridge does not display the amount of water dispensed.

  Answered 3 years ago by FourEyesVerified Purchase

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Q: QuestionI like the idea of the flexible quadrants in the middle drawer, I think you call it a Flex Drawer. I was wondering, I saw that the Flex Drawer has 4 temperature settings... does it get to freezing temperatures, or just different non-freezing temps?

Asked 3 years ago by rice.

• A:Answer There are 4 settings for the middle drawer (FlexZone). Meat (29 degrees), Beverage (33 degrees), Deli (37 degrees), and Wine (42 degrees). You cannot change the temperature for any of the 4 settings.

  Answered 3 years ago by FourEyes

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Q: QuestionWhen may I expect the arrival of my Samsung refrigerator. Could you please call me at 2106018572. Thank you.

Asked 3 years ago by Anonymous.

• A:Answer Dear Valued BestBuy Client, To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan this refrigerator lock

Asked 3 years ago by Eatemett.

• A:Answer Hi Eatemett, Thank you for showing interest to know more about our product. Regarding your question, if your refrigerator has a lock, yes it has a Control Lock function on the main panel. Also, it has a dispenser lock that doesn't affect the main panel lock. Stay safe, Reference Ticket Number: 1144224981 Mila

  Answered 2 years ago by Samsung

  
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Q: QuestionIs there an adapter bracket to support the folding shelf when the top shelves are not at the same level? When the shelves are not even only the hinges are holding the weight of the folding shelf.

Asked 3 years ago by John.

• A:Answer There are no brackets to support the top left folding shelf if you lower the top right shelf. You just can’t put anything heavy on the folding shelf (milk carton, etc) if you lower the upper right shelf.

  Answered 3 years ago by FourEyes

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Q: QuestionI understand that there are availability issues with this Tuscan refrigerator. If it’s not available in my are Houston Tx. Where in the United States is it available?

Asked 3 years ago by Chuck.

This question was asked about the related product: Samsung - 27.7 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Tuscan Stainless Steel

Q: QuestionCan it connect bluetooth?

Asked 4 years ago by Amber.

• A:Answer Thanks so much for asking, Amber! The Family Hub panel connects to the SmartThings app on your smart device using a Wi-Fi connection. For more in depth information on how the SmartThings app and features work, I recommend reaching out to our dedicated SmartThings team at 866-813-2404. ^Jecca

  Answered 3 years ago by Samsung

  
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