A:AnswerI had to do a lot of research before taking the plunge so I called Samsung and they told me that there was an issue with the ice makers but that it has since been fixed. As long as it comes with the ice max and not ice master it should be good. A lot of the stock photos have the ice master on them but mine came with the ice max! I was relieved to see that. Hope this helps.
A:AnswerHi jessicav! Yes, the refrigerator does come with a water filter that will need to be replaced after about 6 months, depending on usage. ^Jecca
A:AnswerWe're excited to respond to your inquiry, Rena. Let us go ahead and get the details you need.
We make sure that our refrigerators have passed the quality test. For more details, click this link to see the fridge's specification tab to view its key features:
https://www.bestbuy.com/site/samsung-28-cu-ft-4-door-flex-french-door-smart-refrigerator-with-family-hub-black-stainless-steel/6196192.p?skuId=6196192&intl=nosplash
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1150439912, to help our team pull up your information when you message us.
Have a great day.
-John
A:AnswerHello there.
Glad you asked about the refrigerator if this is currently available. Here is a link to where you can purchase the refrigerator.
https://www.samsung.com/us/home-appliances/refrigerators/4-door-flex/28-cu-ft-4-door-flex-with-21-5-in-connected-touch-screen-family-hub-refrigerator-rf28n9780sr-aa/
I also suggest you contact Best buy P. (888) 237-8289 H.24 Hours a Day. To further assist you if this is available in your area.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerHi jmelme,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have included links below to resolve your concerns with the ice maker and ice dispenser.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
https://www.youtube.com/watch?v=EsbHtpc1ak4
https://www.youtube.com/watch?v=heJu7r3JqNc
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144302890
Leo
A:AnswerHi there kbwlww! We would like to speak with you directly about the issues you're experiencing to determine the best resolution for you. Please reference ticket number 1143514469, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerI'm happy to help with this, Robinson59! This link (https://bit.ly/3t3NMby) has the dimensions of the refrigerator, with the doors removed, listed in the product info section. ^Jecca
A:AnswerHi Ivanb! I'd like to provide this link (https://bit.ly/3aLC3rZ) to help with this. In the product info section, you can find all the available power ratings for this model. ^Jecca
