Questions & Answers

Q: QuestionWill a nest doorbell camera work with the family hub?

Asked 6 years ago by Slav.

• A:Answer Yes it does. We got our fridge this summer. The doorbell and thermostat work. However, you can only view not respond.

  Answered 3 years ago by Nina

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Q: QuestionWhat is the difference between Samsung RF28N9780SG and Samsung RF28N9780SR. I have even contacted Samsung and no one can tell me any difference besides color.

Asked 7 years ago by Sunny.

• A:Answer The difference is the color: one is stainless steel and the other one is black stainless steel.

  Answered 7 years ago by JoakinVerified Purchase

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Q: QuestionWhich water filter works with this model refrigerator?

Asked 6 years ago by cc66.

• A:Answer Model Code: HAF-CIN/EXP

  Answered 6 years ago by PUNKYDVerified Purchase

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Q: QuestionIs this the 2018 model?

Asked 7 years ago by Chris.

• A:Answer Hey Chris, The refrigerator model number RF28N9780SG is a 2018 model. ^Jecca

  Answered 7 years ago by Samsung

  
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Q: QuestionCannot get the original water filter out to replace. It’s stuck. Help.

Asked 4 years ago by cc66.

• A:Answer I'm happy to help, cc66! This link (https://bit.ly/37bZRUy) has some great information and useful tips on replacing the water filter. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionThere have been problems with the ice maker on this model since 2017, have they changed the ice maker or how have they addressed the issues ?? Looking to purchase.

Asked 5 years ago by BIGROB62.

• A:Answer Make sure it is ICE MAX and NOT ICE MASTER

  Answered 5 years ago by Jafer

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Q: QuestionDoes the refrigerator comes with the filter?

Asked 5 years ago by jessicav.

• A:Answer Hi jessicav! Yes, the refrigerator does come with a water filter that will need to be replaced after about 6 months, depending on usage. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionLooking at all the past information gathered by Best Buy or other consumer groups, has this refrigerator model had problems that have been reported?

Asked 7 months ago by Rena.

• A:Answer We're excited to respond to your inquiry, Rena. Let us go ahead and get the details you need. We make sure that our refrigerators have passed the quality test. For more details, click this link to see the fridge's specification tab to view its key features: https://www.bestbuy.com/site/samsung-28-cu-ft-4-door-flex-french-door-smart-refrigerator-with-family-hub-black-stainless-steel/6196192.p?skuId=6196192&intl=nosplash Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1150439912, to help our team pull up your information when you message us. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: Questionfridge is not freezing freezing area not working properly

Asked 1 year ago by daniel.

• A:Answer Mines was doing the same thing. Samsung came out and performed some soldering and now it isn’t working at all smh stay away from Samsung

  Answered 1 year ago by JacquesL

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Q: QuestionBought my refrigerator in 2019 for $3500 and now the ice maker doesn't work. They want more than $600 to repair it. I can see if the refrigerator was ten years old but its not. Stay away because its a known problem.

Asked 2 years ago by nothappy.

Q: QuestionI see its out of stock and not available at the moment. Are we expecting it to come any time soon or something we can order?

Asked 3 years ago by fufu.

• A:Answer Hello there. Glad you asked about the refrigerator if this is currently available. Here is a link to where you can purchase the refrigerator. https://www.samsung.com/us/home-appliances/refrigerators/4-door-flex/28-cu-ft-4-door-flex-with-21-5-in-connected-touch-screen-family-hub-refrigerator-rf28n9780sr-aa/ I also suggest you contact Best buy P. (888) 237-8289 H.24 Hours a Day. To further assist you if this is available in your area. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWe have a Samsung refrigerator with the IceMax but the ice compartment will no longer make/dispense ice and the ice tray won't come out of the ice compartment. How do we fix it? We've only been using this fridge for about 9 months.

Asked 3 years ago by jmelme.

• A:Answer Hi jmelme, Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have included links below to resolve your concerns with the ice maker and ice dispenser. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ https://www.samsung.com/us/support/troubleshooting/TSG01209062/ https://www.youtube.com/watch?v=EsbHtpc1ak4 https://www.youtube.com/watch?v=heJu7r3JqNc Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144302890 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan Ice Masters be replaced with an Ice Maxes in refrigerators that can with Ice Masters?

Asked 4 years ago by Chad.

Q: QuestionHi We have a Samsung with an Ice Max ice maker. Ice is no longer dispensing and it appears to be stuck. I've lifted up and pulled it back but only comes out about an inch. Is there a trick? Or, a specific angle?

Asked 4 years ago by kbwlww.

• A:Answer Hi there kbwlww! We would like to speak with you directly about the issues you're experiencing to determine the best resolution for you. Please reference ticket number 1143514469, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan a Samsung 28 Cu.ft RF28N9780SG be brought thru your door opening with all the doors off the frig. Cause our siding Glass door is not wide enough to being it thru all intacked

Asked 4 years ago by Robinson59.

• A:Answer I'm happy to help with this, Robinson59! This link (https://bit.ly/3t3NMby) has the dimensions of the refrigerator, with the doors removed, listed in the product info section. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the amp rating?

Asked 4 years ago by Ivanb.

• A:Answer Hi Ivanb! I'd like to provide this link (https://bit.ly/3aLC3rZ) to help with this. In the product info section, you can find all the available power ratings for this model. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you fit a large pizza box into either of the small compartments at the bottom?

Asked 4 years ago by NDIrishTX.

• A:Answer Yes you should be able too it has more issues with taller bottles then Pizza boxes. Pizza box large yes Too many bottles maybe not

  Answered 4 years ago by Lycan766Verified Purchase

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Q: QuestionHi , Can I connect Samsung Family Hub with a apple Iphone? Thanks Andy

Asked 4 years ago by Andy.

• A:Answer Yes you can

  Answered 4 years ago by Lycan766Verified Purchase

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Q: QuestionHas the ice maker been fixed? I still see issues with it.

Asked 4 years ago by A2.

• A:Answer NOPE. Samsung doesn't care.

  Answered 4 years ago by neverAgainSamsung

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