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  • QuestionDoes this oven have smooth glide racks?

    Asked by Boxiebabe.

    • Answer Hi Boxiebabe, No, the unit has regular wire racks for multiple racking options in the rack shelf positions. Please see page 16 of the manual for more details by zooming in on the page. https://downloadcenter.samsung.com/content/UM/202502/20250214141106684/O_01._DG68-01126A-05_IB_FULL_NV51R5511D_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148708858) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionDoes Best Buy offer installation of Samsung double wall ovens?

    Asked by CarolBee.

    • Answer Dear Valued Best Buy Client, Thank you for asking. To better assist you with your query, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille

      Answered by Samsung

  • QuestionI have a cabinet that the opening in 48 1/2 inches tall, 23 3/8 wide, 25 3/4 deep. Will this oven fit in this opening? Thank you

    Asked by Oven.

    • Answer Hi there, No, this wall oven model will not fit. You can check the link below, and see the product dimensions for reference. Specification sheets: https://image-us.samsung.com/SamsungUS/home/home-appliances/wall-ovens/double/nv51t5511dg-aa/NV51T5511D_V2.pdf Have a great day, -Ernest-

      Answered by Samsung

  • Question`Does this oven have the air fryer capability or is there another double oven option that you recommend that has the capability?

    Asked by Slighted.

    • Answer Greetings, Yes, this model has an air fry feature. Please see page 32 under the "Air Fry" for more details in the manual. Manual https://downloadcenter.samsung.com/content/UM/202403/20240307163955288/O_01._IB_FULL_NV51CG600DSS_AA_NV7000C_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147116281) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionYou've sent me 2 responses now and just won't answer my question, The installation guide you are NOW referring me to telling me to read 4 pages and find the answer myself of I don't have instead of just answering the question. Does it require 220 or 110

    Asked by Anonymous.

    • Answer To help you with the question. Yes, it does require 220 as most people call it that. The answer provided was correct 208kv/240kv.

      Answered by Anonymous

  • QuestionLOL I asked because I needed to know the requirements before I buy this. Electrician can't tell me what your stove requires, or what it's usaage is to calculate. We need to know what the oven requires and or uses.

    Asked by Anonymous.

    • Answer Hi there, Please see the "Preparation" section on pages 4 -10 of the installation manual to help you know what to prepare for the wall oven. Installation Manual https://downloadcenter.samsung.com/content/EM/202212/20221227113147183/Install_NW9000K_DG68-00862A-10_EN-MES-CFR_220727.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147049868 to help our team pull up your information. Have a great day. ^Aloe

      Answered by Samsung

  • QuestionIs this gas or electric

    Asked by Anonymous.

    • Answer Electric

      Answered by SumskyFamily

  • QuestionIs this finger print resistant?

    Asked by Anonymous.

    • Answer Mostly yes. I have found for both this appliance, and our Black Stainless Samsung Fridge, it really comes down to what is on the fingers when you touch the surface. Clean/Dry fingers usually does not leave prints

      Answered by SumskyFamily

  • QuestionI am buying a Samsung Wall Oven Microwave combo and it is being installed by Best Buy. Will Best Buy have the electrical connections with them or is this something I have to supply before the install?

    Asked by JimmyT.

    • Answer Dear Valued BestBuy Client, To better assist you with this concern, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionDo you Need a vent or fresh air?

    Asked by Anonymous.

    • Answer You don’t need a vent. It also does not need fresh air.

      Answered by Gustavo

  • Questionare these conversations ovens?

    Asked by FINE.

    • Answer It's a good thing you asked, FINE. This is not a convection oven, but it offers a lot of key features. You can view all of this wall oven's advantages by visiting this link: https://www.samsung.com/us/home-appliances/wall-ovens/double/30--double-wall-oven-in-stainless-steel-nv51t5511ds-aa/#benefits If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145148965) to help our team pull up your information when you message us. Thank you for choosing Samsung. Have a wonderful day! —Vannesa

      Answered by Samsung

  • QuestionIs there a recommended height for installation? ie inches from base of oven to floor? If I install at 12" from floor, what will be the opening height of the upper oven?

    Asked by Dvngrl.

    • Answer The height is based on the users and the cabinet. Mine is 14in off the floor and I am 5’5 and I can reach the top control panel which is about 6 inches iver my head

      Answered by JoAnnHouston

  • QuestionHas anyone had to fix scratches inside the oven? I looked on-line and did see there was touch up paint--but didn't way if it was safe for inside the oven. Thank you!

    Asked by Kays.

    • Answer Great question, Karen. The best way to fix scratches is to prevent them, but since scratches are bound to happen, please do not use any paint to fix them as they might contain harmful chemicals. Here is our recommendation to keep your appliance in pristine-looking condition. How to clean your Samsung oven https://www.samsung.com/us/support/answer/ANS00049011/ How to clean a Samsung microwave https://www.samsung.com/us/support/answer/ANS00062285/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144977055) when you message us to help our team pull up your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionCan this be used at commercial kitchen? Is this nsf or etl certified?

    Asked by Sun.

    • Answer Thank you for asking, Sun. Our wall ovens are for normal household use, and these builds are not designed to be used in a commercial kitchen. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145028583) to help our team pull up your information. Have a great day. ^Camille

      Answered by Samsung

  • QuestionIs this plugged in or hard wired in?

    Asked by Anonymous.

    • Answer Hello there. Glad you asked about the wall oven if this is plugged or hard wired. This wall oven uses a hard wired electric connection. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

      Answered by Samsung

  • QuestionWhat does the Wi-Fi feature do? How do you use it?

    Asked by Karen.

    • Answer Using the app you can monitor the ovens. Start and stop cooking.

      Answered by Unimatrix1

  • QuestionDoes this appliance has a microwave feature?

    Asked by Tigrecito.

    • Answer Hello SixPack, Thank you for reaching out. We appreciate you letting us know your inquiry if this appliance has a microwave feature. We understand this information's importance, and we'll be glad to look into this for you. As per checking, it does not have a microwave feature. Here is a link to the user manual to learn more about operating the oven. See page 16. https://downloadcenter.samsung.com/content/UM/202002/20200210163459233/NV51R5511D_AA_DG68-01126A-02_EN-MES-CFR.pdf Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144645376 Thank you, and stay safe! -Angelica

      Answered by Samsung

  • QuestionDoes this unit require a vent to the outside

    Asked by Golfer.

    • Answer No vent is required.

      Answered by Anonymous

  • QuestionHello, Could I cook with both upper and bottom oven at the same time? Thanks

    Asked by QJ.

    • Answer Yes

      Answered by Doubleoven

  • QuestionIs this Oven 'gas or electric' I prefer to cook with gas. Will settle for nothing less.

    Asked by Ethelouise.

    • Answer Thanks so much for asking, Ethelouise! This model is electric. ^Jecca

      Answered by Samsung