Questions & Answers

Q: QuestionCan you explain the difference between convection and traditional cooking methods, and how does this oven utilize convection?

• A:Answer Convection cooking uses heated fans to circulate hot air throughout the oven, ensuring even heat distribution and faster cooking times compared to traditional methods. This Samsung oven features a dual convection system with two heated fans for precise temperature control and consistent results.

Q: QuestionWhat is the total capacity of each oven in this double wall oven?

• A:Answer The total capacity of each oven in this double wall oven is 5.1 cubic feet.

Q: QuestionWhat is the purpose of the Steam Cook function, and how does it enhance the cooking process?

• A:Answer The Steam Cook function in the Samsung 30" Built-In Electric Convection Double Wall Oven allows you to bake, broil, and roast with added steam. This results in foods that are moist and flavorful, as the steam helps to retain the natural moisture of the food.

Q: QuestionDoes this oven have a Sabbath mode, and if so, how does it work?

• A:Answer Yes, this oven has a Sabbath mode. When Sabbath mode is activated, the oven will maintain a constant temperature without cycling on and off, making it suitable for use during religious observances.

Q: QuestionHow easy is it to clean this oven, and what cleaning methods are available?

• A:Answer This oven offers easy cleaning with two methods: Self-Clean and Steam Clean. The Self-Clean feature utilizes high temperatures to burn off grease and food residue, while the Steam Clean option provides a quicker cleaning solution for light cleaning tasks.

Q: QuestionWhat is the warranty period for parts and labor provided by the manufacturer?

• A:Answer The manufacturer provides a 1-year warranty for both parts and labor for this Samsung 30" Built-In Electric Convection Double Wall Oven with Steam Cook.

Q: QuestionAre there any recommended accessories or additional items that can enhance the functionality of this oven?

• A:Answer Yes, there are a few recommended accessories that can enhance the functionality of this Samsung oven. These include a sous vide cooking bag, which is not included with the oven, and an air fry tray, which is included. =============

Q: QuestionHow does the 7-inch LCD screen enhance the user experience during cooking?

• A:Answer The 7-inch LCD screen on the Samsung 30" Built-In Electric Convection Double Wall Oven with Steam Cook enhances the user experience by providing a large, easy-to-read display with large text and icons. This allows users to easily adjust settings and monitor their cooking progress, even from a distance.

Q: QuestionCan I control and monitor the oven remotely using a smartphone app?

• A:Answer Yes, you can control and monitor the oven remotely using a smartphone app. The SmartThings App allows you to search recipes, plan meals, and pre-heat your oven from your smartphone.

Q: QuestionHow does the Air Sous Vide feature work, and what are its advantages over traditional sous vide cooking?

• A:Answer The Air Sous Vide feature in the Samsung 30" Built-In Electric Convection Double Wall Oven uses precise, controlled heat and airflow within the oven to achieve sous vide results without the need for a water bath. This allows for even cooking and prevents overcooking, preserving the natural flavor and texture of food. Compared to traditional sous vide cooking, which requires a separate water bath and precise temperature control, the Air Sous Vide feature offers convenience and ease of use while delivering similar results.

Q: QuestionHow does this oven compare to other models in terms of features, performance, and price?

• A:Answer This Samsung double wall oven offers features like steam cook, air sous vide, and air fry, allowing versatile cooking options compared to basic models. Its dual convection system with two heated fans ensures even heat distribution and consistent temperature. While pricing information is not available in the context, feature-wise, it appears to be a mid- range to high-end model compared to other Samsung ovens.

Q: QuestionHow many amps does this oven use?

Asked 3 months ago by Matt.

• A:Answer Hi Matt, This oven uses approximately 38.75 amps, which requires a 40-amp dedicated circuit. ^Rodel

  Answered 3 months ago by Samsung

  
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Q: QuestionAre there controls to turn off the convection fans, effectively turning the convection oven to a traditional oven should you choose?

Asked 1 year ago by Chris.

• A:Answer Hi Chris, No, there is no option to turn off the fans or turn the appliance into a regular baking oven. However, it does have a regular baking mode and a steam bake mode if needed. Please see page 34 under the "Basic baking and broiling instructions" and page 35 under the "Steam Bake, Steam Roast" sections of the manual. Manual https://downloadcenter.samsung.com/content/UM/202403/20240307163955288/O_01._IB_FULL_NV51CG600DSS_AA_NV7000C_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147147018) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionThis is a follow up to 2 other questions I've posted here. If this oven does not have a rapid preheat function then why do the specs for this oven on this website say that it has rapid preheat? This was a primary reason I bought the oven.

Asked 2 years ago by DrTR.

• A:Answer Hi there, We know how this feature is confusing. Our official product page does not have this rapid heat feature for this wall oven. You may refer to the link below. Samsung product page https://www.samsung.com/us/home-appliances/wall-ovens/double/30-double-wall-oven-with-steam-cook-in-matte-black-steel-nv51cg600dmtaa/?redir=NV51CG600DMTAA#specs Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionHow long should rapid preheat take on this oven? Your literature says 20 minutes, but this does not seem like a rapid preheat.

Asked 2 years ago by DrTR.

• A:Answer Hi there, This wall oven does not have a rapid preheat option. Please see the "Cooking mode" section on page 27 and "Operating the oven" on pages 28-30 of the user's manual to help you set the oven. Manual https://content.syndigo.com/asset/4c433d30-c309-4207-9fc0-0559532df49e/original.pdf Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this product have a clock?

Asked 2 years ago by Janice.

• A:Answer Yes, with several display options.

  Answered 2 years ago by MsSmithVerified Purchase

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Q: QuestionThis oven has air fryer and how many amp

Asked 2 years ago by Bubu.

• A:Answer Hi Bubu, Yes, this Samsung wall oven has an air fryer. The breaker size will require 40 Amperes for 240 Volts and 30 Amperes for 208 Volts. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionThe specs for this say it has rapid preheat. But the oven takes forever to preheat. Longer than my previous double oven that was 20 years old. Is there a setting to turn on rapid preheat?

Asked 2 years ago by DrTR.

• A:Answer Hi there, Yes, we can provide the steps to help you preheat the wall oven. Please follow the steps on the link below and click the hyperlinks for further assistance. Samsung oven temperature issues. https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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