Questions & Answers

Q: QuestionIs there a timer in this oven?

• A:Answer Yes, this oven has a timer.

Q: QuestionDoes this oven have a self cleaning option?

• A:Answer Yes, this oven has self and steam clean options.

Q: QuestionDoes this oven have dehydration settings?

• A:Answer Yes, this oven has dehydration settings.

Q: QuestionDoes this oven have a keep warm setting?

• A:Answer Yes, this oven has a keep warm setting.

Q: QuestionCan I control this oven using a smartphone app?

• A:Answer Yes, you can control this oven using the SmartThings App.

Q: QuestionDoes this oven have a hidden bake element?

This question was asked about the related product: Samsung - 30" Built-In Single Electric Convection Wall Oven with Steam Cook - Matte Black

• A:Answer Yes, this oven has a hidden bake element.

Q: QuestionDoes this oven have dehydration settings?

This question was asked about the related product: Samsung - 30" Built-In Single Electric Convection Wall Oven with Steam Cook - Matte Black

• A:Answer Yes, this oven has dehydration settings.

Q: QuestionCan I set a timer on this oven?

This question was asked about the related product: Samsung - 30" Built-In Single Electric Convection Wall Oven with Steam Cook - Matte Black

• A:Answer Yes, you can set a timer on this oven.

Q: QuestionDoes this oven have a keep warm setting?

This question was asked about the related product: Samsung - 30" Built-In Single Electric Convection Wall Oven with Steam Cook - Matte Black

• A:Answer Yes, this oven has a keep warm setting.

Q: QuestionIs the oven app compatible?

This question was asked about the related product: Samsung - 30" Built-In Single Electric Convection Wall Oven with Steam Cook - Matte Black

• A:Answer Yes, this oven is app compatible.

Q: QuestionCan the oven self clean?

This question was asked about the related product: Samsung - 30" Built-In Single Electric Convection Wall Oven with Steam Cook - Matte Black

• A:Answer Yes, the oven can self clean with Self-Steam Cleaning.

Q: QuestionDoes this oven have a convection feature?

This question was asked about the related product: Samsung - 30" Built-In Single Electric Convection Wall Oven with Steam Cook - Matte Black

• A:Answer Yes, this oven has a convection feature.

Q: QuestionIs it possible to turn off the convection, or is this feature always on?

Asked 2 months ago by JVD.

• A:Answer Hi JVD, thank you for reaching out about your question about convection settings. You can turn off convection by selecting a standard cooking mode such as **Bake**, which uses traditional top‑and‑bottom heating without the convection fan. Convection is active only when you choose a convection mode (Convection Bake or Convection Roast), so switching to a non‑convection mode allows you to cook without the fan running. Here’s a helpful Samsung guide that explains how convection modes work and when they are active: How to use your Samsung convection oven https://www.samsung.com/us/support/answer/ANS10006917/ Please keep this reference number for your records: 1152255261. We value the time you took to raise your question. Khristine Samsung Care

  Answered 2 months ago by Samsung

  
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Q: QuestionHow does the steam function work? Do I need to add water somewhere in the oven? I bake sourdough bread and I need strong steam to get a good oven spring and crust.

Asked 5 months ago by Omaima.

• A:Answer Hi Omaima, Thank you for reaching out to us. Let us extend our help by providing the details you need for your range. Here is a guide to help you how to use the Steam Bake feature. Please turn to pages 20 (Water reservoir), 22 (05 Information area - “Steam”), 28-29 (Cooking mode - “Steam Bake”), 35 (Steam Bake, Steam Roast), and 36 (Steam Bake, Steam Roast recommendation guide) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250226155631439/O_IB_FULL_NV51CG600DSS_AA_NV7000C_EN.pdf Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151754264) when you message us so our team can retrieve your information. Thank you. Nicole

  Answered 5 months ago by Samsung

  
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Q: QuestionHow many amps does this oven use?

Asked 9 months ago by Matt.

This question was asked about the related product: Samsung - 30" Built-In Electric Convection Double Wall Oven with Steam Cook - Stainless Steel

• A:Answer Hi Matt, This oven uses approximately 38.75 amps, which requires a 40-amp dedicated circuit. ^Rodel

  Answered 9 months ago by Samsung

  
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Q: QuestionIs there a fan that stays on to cool the oven after you turn it off? If so, how long does the fan run for?

Asked 1 year ago by Laura.

• A:Answer Hi Laura, Yes, there is. When you have finished cooking, the cooling fan will continue to run until the oven has cooled down. Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionI purchased a samsung gas cooktop model NA30N6555TS to be installed on top of this oven. I read the manual and it mentions that cooktops can be installed but it doesn't provide further details. Want to know how much clearance is required between the two.

Asked 1 year ago by JD.

• A:Answer Hi Jd, We'd be happy to speak with you directly to provide details on the clearance between your Samsung wall oven and gas cooktop. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1148239566 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionAre there controls to turn off the convection fans, effectively turning the convection oven to a traditional oven should you choose?

Asked 2 years ago by Chris.

This question was asked about the related product: Samsung - 30" Built-In Electric Convection Double Wall Oven with Steam Cook - Stainless Steel

• A:Answer Hi Chris, No, there is no option to turn off the fans or turn the appliance into a regular baking oven. However, it does have a regular baking mode and a steam bake mode if needed. Please see page 34 under the "Basic baking and broiling instructions" and page 35 under the "Steam Bake, Steam Roast" sections of the manual. Manual https://downloadcenter.samsung.com/content/UM/202403/20240307163955288/O_01._IB_FULL_NV51CG600DSS_AA_NV7000C_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147147018) to help our team gather your information. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this oven Air Fry? Does it have a basket for it? If not, which Samsung model should I buy?

Asked 2 years ago by Walter.

• A:Answer Hi Walter, The wall oven doesn't have an air fry option. Here is a Samsung link that you can check for the list of wall ovens and the ones with air fry. https://www.samsung.com/us/home-appliances/wall-ovens/all-wall-ovens/?oven_type=Bespoke,Microwave+Combination+Oven,Double,Single "Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147095389 to help our team pull up your information. Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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