Questions & Answers

Q: QuestionWhat is the capacity of this Samsung dryer?

• A:Answer This Samsung dryer has a large capacity of 4.0 cubic feet.

Q: QuestionWhat type of drum does this dryer have?

• A:Answer This dryer features a durable stainless steel drum to help prevent nicks and scratches.

Q: QuestionDoes this dryer require a vent?

• A:Answer This dryer uses heat pump technology, offering a ventless design for flexible installation.

Q: QuestionHow does the lint filter indicator work on this dryer?

• A:Answer The lint filter indicator on the control panel provides a reminder to clean the filter for smooth dryer operation.

Q: QuestionCan I control this dryer with my smartphone?

• A:Answer Yes, this dryer is Wi-Fi connected and can be controlled remotely using the SmartThings App on your smartphone.

Q: QuestionHow/where can I find the paired washing machine to stack with this dryer? A link on the best buy site would be helpful

Asked 1 month ago by Dan.

• A:Answer Hi Dan, Thanks for your inquiry about finding a compatible washing machine for stacking with your Samsung dryer. The matching washer is the Samsung 2.5 cu. ft. Compact Front Load Washer (Model: WW25BG6900AW), and it pairs with the SK-DH stacking kit for stacked installations. Washing Machine: https://www.samsung.com/us/home-appliances/washers/front-load/2-5-cu-ft-compact-front-load-washer-with-ai-smart-dial-and-super-speed-wash-in-white-ww25b6900aw-a2/ Compatible Stacking Kit: https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/sk-dh-stacking-kit-for-samsung-24-in-wide-front-load-laundry-pairs-sk-dh/ You can easily find it on BestBuy.com by searching the model number WW25BG6900AW to see availability and any current promotions. Leo

  Answered 1 month ago by Samsung

  
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Q: QuestionHow long is the average drying time?

Asked 2 months ago by Peso.

• A:Answer Hello Peso, This dryer model allows you to specify a drying duration between 10 minutes and 90 minutes, with the available drying time varying depending on the selected cycle. Have a lovely day. -Kimberly

  Answered 2 months ago by Samsung

  
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Q: Questioncan this dryer use a standard outlet?

Asked 5 months ago by jas.

• A:Answer Hi Jas, No, this Samsung Heat Pump Dryer model requires a dedicated high-voltage outlet. It operates on 240 Volts, 60 Hz, and 30 Amps, which exceeds the capacity of a standard household outlet. A standard outlet does not provide the necessary power for this dryer to function properly. Leo

  Answered 5 months ago by Samsung

  
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Q: QuestionWhich stacking kit would work with this dryer, and the equivalent washing machine?

Asked 8 months ago by Natacha.

• A:Answer Hi Natacha, Thank you for reaching out to us. We're glad to assist. The stacking kit used for this dryer and its matching washer is SK-DH. We shared the link below for your reference. SK-DH - Stacking Kit for Samsung 24 in. wide Front Load Laundry Pairs https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/sk-dh-stacking-kit-for-samsung-24-in-wide-front-load-laundry-pairs-sk-dh/ Have a wonderful day. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: QuestionHow do I reverse the dryer door?

Asked 1 year ago by Anonymous.

• A:Answer Greetings, To reverse the direction of the dryer door, please get in touch with a certified technician and have them follow the instructions on pages 23-32 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202309/20230915153624838/DV6900B_SimpleUX_WEB_Heatpump_EN_CFR_MES_230915.pdf If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147549232) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this model (4.0 Cu) and stackable corresponding washer only come in White?

Asked 1 year ago by Maggie.

• A:Answer Hi Maggie, Yes, this Samsung heat pump dryer model and its matching washing machine model only come in white. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWHERE IS WATER COLLECTION IN THE DRYER LOCATED?

Asked 1 year ago by SUN300.

• A:Answer Good day, This Samsung dryer model has a built-in water tank located in the front left corner. For more information, please see the manual link below on page 51. User manual. https://downloadcenter.samsung.com/content/UM/202309/20230915153624838/DV6900B_SimpleUX_WEB_Heatpump_EN_CFR_MES_230915.pdf -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionMy unit shows 'Clean filter before use' every time the unit starts up. Is this a problem with some sensor? My lint filter and heat exchange are clean. It is taking much longer to dry and it is only 3-month old unit.

Asked 1 year ago by Sam708090.

• A:Answer Hi Sam, We understand how you feel about getting this notification on your dryer. Allow us to help you with it. It is recommended to clean the filter after each load. Please see page 34 of the user manual for the steps on how to clean the lint filter. https://downloadcenter.samsung.com/content/UM/202309/20230915153624838/DV6900B_SimpleUX_WEB_Heatpump_EN_CFR_MES_230915.pdf Should you need support in the future, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1146664471), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionCan you let us know that which power cord will be needed if I buy this model? 3 prong dryer cord or 4 prong dryer cord?

Asked 1 year ago by Kim.

• A:Answer 3 prong

  Answered 1 year ago by Jay4Verified Purchase

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Q: QuestionThe Specifications on the Best Buy site say the Stacking kit is included with the dryer. However the Samsung manual says that the stacking kit is extra... Which is it?

Asked 2 years ago by Michael.

• A:Answer It appears you were looking at the Washer specs, the dryer specs are below: Matching Washer Model Number WW25B6900AW Stackable Yes Stacking Kit Included Yes Stacking Kit Model Compatibility SK-DH Included Power Cord Included No

  Answered 2 years ago by Michael

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Q: QuestionWhat is the energy consumption of this dryer compared to a conventional, vented electric dryer of the same size?

Asked 2 years ago by Dan.

Q: QuestionWhat diameter is the included drain hose? My plumber wants to know - the machine hasn't been delivered yet.

Asked 2 years ago by Birdy.

Q: QuestionWhy does it say I need a gas line hook up kit and a vent kit with this dryer. Is it not electric and ventless?

Asked 2 years ago by betsyk.

• A:Answer Not sure, mine is electric and ventless.

  Answered 5 months ago by ashleyyyyVerified Purchase

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Q: QuestionI live in New York City and the power company here, Con Edison, only delivers 220v, not 240v. In my apartment I measure 208 volts. Will this unit still work?

Asked 1 year ago by cresny.

• A:Answer Good day, Most electric dryers in the United States use 120- or 240-volt, 60-Hz AC power. Some need 120 or 208 volts. Electrical service is permitted at 60 Hz. A 30-amp fuse or circuit breaker on each side of the line is required. If you use a power cord, make sure it's plugged into a 30-amp receptacle. Electric dryers sold in the United States do not come with a power cord. The cord is offered separately. We recommend that you consult with a certified electrician before installing the dryer in your home for any additional instructions. -Kimberly

  Answered 1 year ago by Samsung

  
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