Questions & Answers

Q: QuestionI just got mine installed and when it’s going through the spin cycle it shakes violently. They also installed a pedestal. Is it normal for it to shake this much? I’m trying to understand if it was installed properly

Asked 2 years ago by Dishwasher.

• A:Answer It turns out that the installers didn’t run the calibration. Once machine was calibrated this stopped.

  Answered 2 years ago by DishwasherVerified Purchase

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Q: QuestionWhy is there no light inside when opening the door?

Asked 5 years ago by am45.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Thanks for asking, am45! This model does not have an internal drum light. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionCan I stack the washer and dryer on a base?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Yes! Dryer on top of washer, nothing in between but a set of clamps hold together (sold separately).

  Answered 5 years ago by StackableVerified Purchase

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Q: QuestionIs there a certain size of fill and drain hoses I need for this washer?

Asked 5 years ago by Steve.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer The hoses are standard. Best Buy will make sure you have what you need if you need new parts. The installation experts are very helpful.

  Answered 5 years ago by PrincessTigerLillyVerified Purchase

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Q: QuestionDoes this model have the wifi to enable me to use the smart washer app???

Asked 5 years ago by Lgrotkin.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer No. It does not

  Answered 5 years ago by Ronster

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Q: QuestionDoes the door on the washer open one way or can it be switched to the other side?? I need to know before I buy which side the washer door opens!

Asked 2 years ago by Jojo58.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer Hi Jojo, When facing the washer, the door opens from the right to the left. Samsung washing machine doors can't change direction, but the door of the matching dryer can be reversed. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionDo you have to stack these or can they be side by side?

Asked 2 years ago by unstacked.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer They are side by side.

  Answered 2 years ago by RoseBVerified Purchase

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Q: QuestionWhere do I find the Wifi password for SmartThings app? When I connect my phone to the washer it wants a Wifi password. Help.

Asked 3 years ago by MaryD.

• A:Answer When you are in the app before you change the network to the Samsung washer it gives you the password. When it gives you the instructions, read the entire page. However, the password is as follows: 1111122222 (That is 1 - 5 times and 2 - 5 times)

  Answered 3 years ago by lawdawggVerified Purchase

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Q: QuestionDoes it require 220 or does it take 110

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hello there. Glad you asked about the washer's voltage if this is 220 or 110 volts. The washer uses 120 volts. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat does Open box Excellent and Open box Satisfaction mean?

Asked 4 years ago by Open.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer If it’s an open box someone bought and returned it but is like new

  Answered 4 years ago by MchxVerified Purchase

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Q: QuestionHow tall is the stacked unit when together?

Asked 4 years ago by Machoman.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hello Machoman, the height of the dryer stacked on top of the washing machine is 78.5 in. (1994 mm). Thank you for choosing Samsung for your laundry needs. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionHello. How much clearance do you need from the back and top to stack washer and dryer?

Asked 4 years ago by RockstarAtlanta.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi RockstarAtlanta! I'm happy to help with this. Here's a link (https://bit.ly/3yXWJGg) to the user manual for this model. Page 20 shows the dimensions you'll need for stacking the matching dryer with this washer. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionin the samsung 4.5 cu front load washer how does the self cleaning cycle work. does it use steam

Asked 5 years ago by george.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Thanks for asking, george! The self clean cycle works much like a regular wash cycle, except without any laundry. Page 40 of the user manual (https://bit.ly/3h3Y46U) has more details about this. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionHow long is the wash cycle?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer The shortest wash cycle is 22 minutes using the "Quick Wash" option.

  Answered 5 years ago by HappyHappyWashyWashy

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Q: QuestionHello - can this stack to a different branded dryer? My current washing machine broke and thinking of changing brands but it needs to be able to stack to different branded dryer. Thanks, Gary.

Asked 5 years ago by Stacking.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi there, Samsung products are only tested with Samsung products. For safety issues, Samsung does not suggested trying to stack with a different brand. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionWhere did it made in?

Asked 5 years ago by Cat718.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Look at the picture. Check you serial number.

  Answered 5 years ago by Kei3

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Q: QuestionI just bought this washer. The manual says it has a drum light, but i can find it or see where to turn it on. Is there not a light in this washer?

Asked 1 year ago by GmaO6.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Platinum

• A:Answer Hi there, No, A drum light is a feature not available to the unit. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148896183) to help our team pull up your information. Have a great day ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat kind of power supply do I need.

Asked 2 years ago by Arpana.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer Hi Arpana, A circuit breaker or fuse with an AC 120 V, 60 Hz, and 15 AMP rating is needed for this front load washer model. -Kimberly

  Answered 2 years ago by Samsung

  
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Q: QuestionI am interested in purchasing but I’m unsure if it will fit into the room. The door width from the middle trim piece to the other side middle trim piece is 27 1/2”. Will these fit thru the door

Asked 2 years ago by Best.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer Greetings! We are happy to provide details to your question about this Samsung washing machine model. The width of this washing machine model is 27 inches and with the space you have of 27 1/2 inches it will fit; however, it would be great if there would be more breathing space for the washing machine to fit through the door. With the measurements, you will have about half an inch to work with for the washer to go through the door. Leo

  Answered 2 years ago by Samsung

  
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