Questions & Answers

Q: QuestionHow long does it take to wash a large load of clothes?

Asked 5 years ago by Anonymous.

• A:Answer At least an hour if you put it on normal mode for medium load it will take 45-1 hour depending on the exact settings u chose

  Answered 4 years ago by Isaacmars

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Q: QuestionDoes it have a shirt wash cycle if so how many minutes can you do an extra rinse and if so how many minutes

Asked 5 years ago by Tidey.

• A:Answer Hi there, I can answer this for you. This particular Samsung washer's wash cycles are: Normal, Heavy Duty, Bedding, Quick Wash, Perm. Press, Delicates, Whites, Activewear, Rinse + Spin, Self Clean+. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is the bedding cycle/ Can I wash a home made quilt in this machine? I would like to have added water for washing the quilt. Can I add water to the load?

Asked 5 years ago by DD.

• A:Answer Hi DD, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. Yes, you can wash a home-made quilt with the bedding cycle. You can add more water to the rinse part and not the wash part. I have included the user manual link below. Please access the link and turn to pages 34 - 37 for the complete cycle chart. https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144393341 Leo

  Answered 4 years ago by Samsung

  
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Q: QuestionIf you use the pre-soak does it then start the wash cycle or do you have to then start the wash .

Asked 5 years ago by Nancy.

• A:Answer It starts automatically after the presoak cycle.

  Answered 5 years ago by WorkingMomOCVerified Purchase

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Q: Questiondo we need to buy extra parts such as cables for installer to use to install the Samsung 4.5 cubic feet front load washer? Nothing is mentioned about buying the parts.

Asked 5 years ago by Anonymous.

• A:Answer yes you need new water hoses. i got them at home depot

  Answered 5 years ago by filnettoVerified Purchase

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Q: QuestionDoes it require fill hose for hook-up?

Asked 5 years ago by Oblivion.

• A:Answer I believe so. I have two, one for hot, one for cold. There is also a waste water hose that I have draining directly into a utility sink. Hope this helps.

  Answered 5 years ago by MamafreenVerified Purchase

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Q: QuestionIsthe depth includes the door opening?

Asked 2 weeks ago by Jana.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Platinum

• A:Answer Hi Jana, it’s a smart move to map out the door opening ahead of time to make sure your laundry room layout flows perfectly. The standard depth of the washer is 31 3/8 inches, which is measured with the door closed; the door opening is not included in this number. When the door is fully opened, the depth increases to 52 11/16 inches to allow the door to swing wide without hitting anything. You can view the full specs and features on the official Samsung US spec sheet here: https://images.samsung.com/is/content/samsung/p6pim/us/wf45b6300ap-us/specsheet/us-specsheet-wf45b6300ap-us-551591648.pdf Glad to help shed some light on this. Khristine Samsung Care

  Answered 2 days ago by Samsung

  
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Q: QuestionWhat is the laundry maximum weight limit capacity my washing machine can safely wash in one load? Can I wash bedspreads and blankets.? Thanks

Asked 1 month ago by JamesT.

• A:Answer Hi Laura, It’s a good idea to know how much your washer can safely handle, especially when you’re tossing in bulky stuff like blankets or bedspreads. This washer offers a 4.5 cu. ft. capacity, making it suitable for larger laundry loads in a front‑load design. Maximum load weights in pounds are not published for individual cycles, as load capacity is determined by volume rather than weight. It also comes with a Bedding cycle, made to handle bulky items like blankets, comforters, and duvets. When washing bedding items, using spin level 2 or 3 and keeping the load to 3.0 kg (about 6.6 lbs) or less helps ensure everything washes evenly and performs as expected. For more details about the Bedding cycle, you may refer to page 28 of the user manual: https://downloadcenter.samsung.com/content/UM/202603/20260330110038598/DC68-04006R-07_IB_WF6000T_EN_CFR_MES_R_260205.pdf For your records, your Samsung reference number is 1152350807. We hope this helps. Jeffrey Samsung Care

  Answered 1 month ago by Samsung

  
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Q: QuestionThe wash power light does not come on. How can I troubleshoot?

Asked 1 month ago by Washer.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Hi Washer, thank you for getting in touch regarding your Samsung washer. For additional support, we recommend posting your question in the Samsung Community, where other users and moderators can share helpful insights. You can get started using this link: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us?page=1&tab=recent_topics For your records, your Samsung reference number is 1152290936. Samsung values your business. Khristine Samsung Care

  Answered 1 month ago by Samsung

  
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Q: QuestionI want to buy the stackable set but not sure I would be able to reach the controls for the dryer on top... is there a "user height" recommended for this?

Asked 1 month ago by Heybooboo1.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Itsme, We really appreciate you taking a moment to ask your question about your Samsung washer. It’s a great way to maximize space while keeping your appliances convenient to use. Although Samsung does not specify a particular user‑height requirement for accessing dryer controls in a stacked configuration, the product’s detailed dimensions make it easy to plan a layout that feels comfortable and efficient for your home. By reviewing the specification sheet, you can get a clear picture of the overall height and control‑panel placement, helping you determine the most accessible setup based on your preferences and available space. Specification sheet https://images.samsung.com/is/content/samsung/p6pim/us/wf45t6000av-a5/specsheet/us-specsheet-wf45t6000av-a5-550491561.pdf Please keep this reference number for your records: 1152289075. Thank you for your question. Meneleo Samsung Care

  Answered 1 month ago by Samsung

  
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Q: QuestionWhat is the minimum space required behind the machine?

Asked 2 months ago by iPhone.

• A:Answer Hi Liz, Thank you for reaching out to ask about the minimum space required behind your Front Load Washer. For proper installation and safe operation, the washer requires a minimum rear clearance of 5 inches (127 mm). This spacing helps ensure the water hoses are not bent or kinked, which could otherwise lead to water leaks. For your reference, you may review page 22 of the user manual under the “Installation” section: https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf For your records, your Samsung reference number is 1152234069. Thank you for your question. Jeffrey Samsung Care

  Answered 1 month ago by Samsung

  
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Q: QuestionWill this washer stack with my old dryer :https://www.bestbuy.com/product/samsung-7-5-cu-ft-10-cycle-fingerprint-resistant-gas-dryer-with-steam-black-stainless-steel/J3ZYGC3Y5H

Asked 3 months ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings! Yes, this Samsung washing machine is compatible with a stacked installation with the Samsung dryer model DVG45N5300V using the stacking kit model SKK-8K. Leo

  Answered 3 months ago by Samsung

  
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Q: QuestionIf I choose installation for my front load washer, will they attach it to the pedestal on my old machine?

Asked 3 months ago by geo.

• A:Answer Hi Geo, To better assist you with your inquiry about installing the washer on the pedestal, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 3 months ago by Samsung

  
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Q: QuestionCan this washer be paired with older dryer to be connected with SKK-8K. We have dv210aew/xaa dryer. We want to buy only washer and pair them together

Asked 3 months ago by OksanaT.

• A:Answer Hi OksanaT, No, this washer model requires being stacked with its matching dryer, as they are designed to fit together precisely for stacking. Have a lovely day. -Kimberly

  Answered 3 months ago by Samsung

  
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Q: QuestionHow to connect this product to the Samsung app it says it's a smart washer but the Samsung washer dryer app is out of date and it says it can't connect to Samsung SmartThings app

Asked 3 months ago by ew2008.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi there, Thank you for reaching out to us. We're glad to assist. This washer model has a "Smart Care" feature, which enables you to check the status of the washer using a smartphone. For instructions on using the app on the washer, please refer to page 41 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151794192) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 3 months ago by Samsung

  
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Q: QuestionWhat is needed for hookup? Hoses, vent tubes etc? Or are they all included??

Asked 4 months ago by rboegh.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Rboegh, To better assist you with your inquiry on this washer model, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 3 months ago by Samsung

  
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Q: QuestionWhat side are theplugs on both washer and dryer ?

Asked 4 months ago by Annie.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Annie, The power cord on this washer model is located at the back right corner. We would love to speak with you to learn more about the dryer model you have in question. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151774275) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 4 months ago by Samsung

  
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Q: QuestionWhat does ths mean? Options and Programs Presoak, Delay End, Smart Care, Sound, Child Lock, Spin Only

Asked 4 months ago by Kare.

• A:Answer Hi Kare, Here’s what those options and programs mean on your Samsung washer: • Presoak — adds an extra soak before the wash to help loosen tough stains. • Delay End — lets you set the wash to finish at a later time you choose. • Smart Care — lets the washer communicate with your phone (via the SmartThings app) to help diagnose issues quickly. • Sound — controls the beep tones (on/off or level) during cycles. • Child Lock — locks the controls so settings can’t be changed accidentally. • Spin Only — runs only a spin cycle to remove water without washing. Have a nice day. ^Joshua

  Answered 4 months ago by Samsung

  
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Q: QuestionIs this unit gas?

Asked 4 months ago by Shanna.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Platinum

• A:Answer No it's electric

  Answered 4 months ago by TheresaJVerified Purchase

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