Questions & Answers

Q: QuestionCan I purchase a washer/dryer combo using debit card installments?

Asked 2 years ago by Warchild67.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Platinum

• A:Answer Yes

  Answered 2 years ago by Harrisk

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Q: QuestionHi where do I put the tide pods

Asked 2 years ago by Anonymous.

• A:Answer Greetings, If you will be using pods on the washer, you need to put them directly in the tub. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this a washer and a dryer

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Platinum

• A:Answer No, they have both in this style but it is not sold as an all one.

  Answered 2 years ago by PiaMVerified Purchase

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Q: QuestionDo your installers do stacked appliances?

Asked 2 years ago by Teresa.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Dear Bestbuy clients, We know that you desire flawless stacking between your washer and dryer. Let us help you. If you are thinking of doing the washer and dryer stacking yourself, please watch the entire video at the link below. https://www.youtube.com/watch?v=FGOXryTTr78 Please note that an SKK-8K stacking kit is required for your washer and dryer. You can purchase from our authorized distributor for Samsung parts and accessories at the link below. https://samsungparts.com/products/skk-8k Should you still desire authorized personnel to stack your appliances, please contact the BestBuy customer service department at (888) 237-8289. Call us any time, 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionDo these washers come with drum (interior) light?

Asked 2 years ago by jtkgy.

• A:Answer Not that I found, but still exploring all the details with this washer.

  Answered 2 years ago by RobertCVerified Purchase

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Q: QuestionDoes it come with Smart clean?

Asked 2 years ago by Tom.

• A:Answer Ues

  Answered 2 years ago by GopikrishnaP

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Q: QuestionCan I put Items on lay away?

Asked 2 years ago by Paige.

• A:Answer Kind of..you can apply for their credit card which allows you to pay for it monthly without interest.

  Answered 2 years ago by SAMSUNGVerified Purchase

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Q: Questioncan this washer be stacked with this drier: DV25B6900HW

Asked 2 years ago by pete.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Yes we stacked ours.

  Answered 2 years ago by RandallM

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Q: QuestionHow do I get the $85 rebate from my city of Arcadia for the washer and dryer, for being energy efficient? Is there a link?

Asked 2 years ago by Rebate.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Fo thru best buy to help with that..im not sure

  Answered 2 years ago by Harrisk

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Q: QuestionDoes this washer have a added Steam setting while washing cloths?

Asked 2 years ago by VIDORGUY.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Unfortunately it doesn't

  Answered 2 years ago by ChefbellaireVerified Purchase

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Q: QuestionI bought this Samsung washing machine recently and it shakes very badly when drum is spinning. Are there any mfg instructions on fastening it down to a concrete slab floor in a basement? If so plz provide if not plz explain why not. Thank you

Asked 2 years ago by LowAccident613.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer You might try a plastic leak pan underneath the machine. It will at least prevent the machine from traveling very far! Mine has a dryer stacked on top of it with a stacking kit so it doesn't shake a lot.

  Answered 2 years ago by Anonymous

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Q: QuestionWhen using liquid detergent pods. Do you put them in the detergent drawer, or directly in with your clothes?

Asked 2 years ago by DavidF.

• A:Answer I put them directly in the with the clothes.

  Answered 2 years ago by NiceVerified Purchase

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Q: Questionwe need to exchange our old washer we have the pedestal # WE357A8W 27 inch is compatible with this washer? Samsung - 27" Washer/Dryer Laundry Pedestal - White Model:WE357A8W SKU:6172620

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Check with bestbuy on exchanges

  Answered 2 years ago by Harrisk

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Q: QuestionIs it normal for a new washers fabric softener compartment to hold water? I filled both detergent and fabric softener and once the washer started both were gone and fabric softener compartment was full of water!

Asked 2 years ago by Newtofrontloaders.

• A:Answer It’s a spray jet that gets the liquids out to prevent gunk and build up. That’s perfectly normal.

  Answered 2 years ago by AprilD

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Q: Questioncan you get a pedistal with them.

Asked 2 years ago by GW.

• A:Answer Yes you can get a pedestal

  Answered 2 years ago by mrbhop

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Q: Questionwhats the voltage on this manchine?

Asked 2 years ago by Anonymous.

• A:Answer The electric pairing version washer is 110v dryer is 220v

  Answered 2 years ago by BennyBlanco717

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Q: QuestionCan a king size comforter fit?

Asked 2 years ago by Wash.

• A:Answer Yes

  Answered 2 years ago by MaryL

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Q: QuestionDoes this model have an internal water heater?

Asked 2 years ago by Jane.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Yes

  Answered 2 years ago by KumarS

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Q: QuestionDoes a queen size comforter fit inside the washer

Asked 2 years ago by amy.

• A:Answer Yes

  Answered 2 years ago by VictorC

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