Questions & Answers

Q: QuestionI just got this washer..my question is when I was h with cold water my clothes come out warm is that normal or is something wrong with machine?

Asked 2 years ago by Gail.

• A:Answer My clothes comes out warm as well when I wash them in cold water. I don’t know if that’s normal. I need to check into that

  Answered 2 years ago by TimothyPVerified Purchase

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Q: QuestionDoes this come with a stacking kit? Or would I have to purchase one separately?

Asked 3 years ago by Chris.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Platinum

• A:Answer It would have to be a separate purchase

  Answered 3 years ago by Nant

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Q: QuestionIs it possible to manually set/select water level in order to override the tiny amount of water used in high efficiency washers?

Asked 3 years ago by la070848.

• A:Answer No.

  Answered 3 years ago by MDBBVerified Purchase

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Q: QuestionI just got mine installed and when it’s going through the spin cycle it shakes violently. They also installed a pedestal. Is it normal for it to shake this much? I’m trying to understand if it was installed properly

Asked 2 years ago by Dishwasher.

• A:Answer It turns out that the installers didn’t run the calibration. Once machine was calibrated this stopped.

  Answered 2 years ago by DishwasherVerified Purchase

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Q: QuestionIs there a certain size of fill and drain hoses I need for this washer?

Asked 5 years ago by Steve.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer The hoses are standard. Best Buy will make sure you have what you need if you need new parts. The installation experts are very helpful.

  Answered 5 years ago by PrincessTigerLillyVerified Purchase

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Q: QuestionDoes this model have the wifi to enable me to use the smart washer app???

Asked 5 years ago by Lgrotkin.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer No. It does not

  Answered 5 years ago by Ronster

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Q: QuestionDoes the door on the washer open one way or can it be switched to the other side?? I need to know before I buy which side the washer door opens!

Asked 2 years ago by Jojo58.

• A:Answer Hi Jojo, When facing the washer, the door opens from the right to the left. Samsung washing machine doors can't change direction, but the door of the matching dryer can be reversed. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionDo you have to stack these or can they be side by side?

Asked 2 years ago by unstacked.

• A:Answer They are side by side.

  Answered 2 years ago by RoseBVerified Purchase

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Q: QuestionWhere do I find the Wifi password for SmartThings app? When I connect my phone to the washer it wants a Wifi password. Help.

Asked 3 years ago by MaryD.

• A:Answer When you are in the app before you change the network to the Samsung washer it gives you the password. When it gives you the instructions, read the entire page. However, the password is as follows: 1111122222 (That is 1 - 5 times and 2 - 5 times)

  Answered 3 years ago by lawdawggVerified Purchase

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Q: QuestionI just bought this washer. The manual says it has a drum light, but i can find it or see where to turn it on. Is there not a light in this washer?

Asked 11 months ago by GmaO6.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Platinum

• A:Answer Hi there, No, A drum light is a feature not available to the unit. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148896183) to help our team pull up your information. Have a great day ^Charles

  Answered 11 months ago by Samsung

  
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Q: QuestionWhat kind of power supply do I need.

Asked 2 years ago by Arpana.

• A:Answer Hi Arpana, A circuit breaker or fuse with an AC 120 V, 60 Hz, and 15 AMP rating is needed for this front load washer model. -Kimberly

  Answered 2 years ago by Samsung

  
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Q: QuestionI am interested in purchasing but I’m unsure if it will fit into the room. The door width from the middle trim piece to the other side middle trim piece is 27 1/2”. Will these fit thru the door

Asked 2 years ago by Best.

• A:Answer Greetings! We are happy to provide details to your question about this Samsung washing machine model. The width of this washing machine model is 27 inches and with the space you have of 27 1/2 inches it will fit; however, it would be great if there would be more breathing space for the washing machine to fit through the door. With the measurements, you will have about half an inch to work with for the washer to go through the door. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes the interior light of my Washer supposed to come on? It doesn't. WF45T6000AV/A5

Asked 2 years ago by Washer.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings! This Samsung washing machine model is not equipped with a drum light. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionHas Samsung solved the moisture and mold problems experienced by most front-load washing machines? We have heard manufacturer's recommendation is to leave the door open to allow it to dry out.

Asked 3 years ago by Keith.

• A:Answer I leave the door open to avoid moisture inside

  Answered 2 years ago by GigiVerified Purchase

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Q: QuestionCan the door be moved to the other side?

Asked 3 years ago by Coasty.

• A:Answer Hi there, We are glad you inquired. The door to the washer doesn't reverse; it only swings from right to left. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionI want to replace a broken washer sitting on the WE357A0Z pedestal. According to another answer on this page from Samsung, this washer is compatible with that specific pedestal. If I pay for delivery, will Geek Squad install on the existing pedestal?

Asked 3 years ago by SidneyA.

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: Questionis this a regular plug in?

Asked 3 years ago by help.

• A:Answer It is a standard 3 prong plug

  Answered 3 years ago by lawdawggVerified Purchase

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Q: QuestionDoes this washer have a chime that can be turned off?

Asked 3 years ago by DH.

• A:Answer Yes

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionThe wash power light does not come on. How can I troubleshoot?

Asked 2 weeks ago by Washer.

• A:Answer Hi Washer, thank you for getting in touch regarding your Samsung washer. For additional support, we recommend posting your question in the Samsung Community, where other users and moderators can share helpful insights. You can get started using this link: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us?page=1&tab=recent_topics For your records, your Samsung reference number is 1152290936. Samsung values your business. Khristine Samsung Care

  Answered 2 weeks ago by Samsung

  
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