A:AnswerGreetings,
We know how important it is to know how your washer operates. Let us help.
Here is a link for troubleshooting steps for your washer that is making noise; kindly choose the one that matches, watch the video, and click the embedded words.
Samsung washing machine is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147964105) to help our team pull up your information when you message us.
Thank you.
-Ricardo
A:AnswerHi there,
Yes, the washer will work with just cold water but you can only select cold water from the control panel.
For the hose cap, you can use a plier to tighten the screw.
^Rodel
A:AnswerHello,
We'll gladly provide the details you need.
Yes, you can control the water level in the tub, as this washer has five water levels to choose from (Extra High, High, Medium, Low, and Auto Level). Also, during the spin cycle, the washer may add water to redistribute the clothes and correct an imbalance inside the drum.
Thank you.
-Angelica
A:AnswerDear Valued Best Buy Client,
To better assist you with your question about delivery fees, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
A:AnswerHi Donna,
You can check out the steps to add bleach to your washer at the model's user manual link below on page 40.
https://downloadcenter.samsung.com/content/UM/202405/20240520094251568/DC68-03850D-06_IB_WA3200T_EN.pdf
Thank you for choosing Samsung and have a great day!
^Rainly
A:AnswerHi Zoe,
Thank you for contacting us regarding your Samsung washer. It's great to hear that it has served you well for the past six years. Let's work together to restore its optimal performance.
To resolve issues with your washer, please follow the links and hyperlinks and watch the instructional video. For further assistance, click on "NO, I NEED MORE HELP" on the troubleshooting page.
Samsung washing machine won't spin or won't stop spinning https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147155373) to help our team gather your information.
Have a great day.
^Charles
A:AnswerHi Zayda,
Thank you for sharing your experience with the washer. We understandyour frustration caused by discovering stains on your laundry. Your satisfaction is paramount to us, and we are dedicated to assisting you in promptly resolving this matter.
To help you clean the appliance, please see pages 46-47 of the manual under the "SELF CLEAN reminder," "Cleaning the exterior," and "Cleaning the interior."
You can also check the link below, select the best description of the stain you experience, and follow the steps to help improve the washing capability of the washing machine.
Laundry is stained or damaged after Samsung Washing Machine
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Clothes are not clean after washing in Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147119956) to help our team gather your information.
Have a great day.
^Charles
A:AnswerHi there,
Thank you for reaching out to us regarding your concern about the detergent/softener drawer in your appliance. We understand the importance of easily accessing and maintaining your appliance's components.
Yes it is re moveable to remove the detergent drawer please see page 44 under the "Cleaning the detergent drawer" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/202306/20230630150436152/DC68-03850D-06_IB_WA3200T_EN_CFR_MES_R_230628.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147117506) to help our team gather your information.
Have a great day.
^Charles
A:AnswerDear Valued BestBuy Client,
We are here to assist you anytime. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to inquire about their delivery/installation services.
Have a great day.
-John
A:AnswerHello there,
We are glad to receive your inquiry. Let's get you the details you need.
If the top glass lid of your washer breaks, we highly suggest you refrain from using it for safety purposes.
Please feel free to get back to us via the following options so we can inquire for details and create a service ticket:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147027201, to help our team pull up your information when you message us.
Have a great day.
-John