Questions & Answers

Q: QuestionDoes this machine have a dispenser for fabric softener?

• A:Answer Yes, this machine has a dispenser for fabric softener.

Q: QuestionDoes this machine have an interior light?

• A:Answer Yes, this machine has interior lights.

Q: QuestionIs there an indicator when the cycle is finished?

• A:Answer Yes, this machine has an end-of-cycle signal.

Q: QuestionCan I control this laundry combo with my voice?

• A:Answer Yes, you can control the laundry combo using your voice.

Q: QuestionHow many wash and rinse cycles does this machine have?

• A:Answer This machine has 21 wash and rinse cycles.

Q: QuestionDoes this combo have a steam function?

• A:Answer Yes, this combo has a steam function to gently remove stains.

Q: QuestionWhat is the combined washer drying time with a combo unit vs separate washer dryer?

Asked 9 months ago by Sadie.

• A:Answer Hi Sadie, We are glad to provide details on this Samsung AI Laundry Vented Combo model. Based on using the Super Speed cycle with a 10 lb. DOE load (50% cotton, 50% polyester), the Samsung AI Laundry Vented Combo completes a full wash and dry cycle in just 68 minutes. Leo

  Answered 9 months ago by Samsung

  
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Q: QuestionSince using dryer sheets isnt an option can wool dryer balls be used and if so is there a way to stop the cycle to add them for drying?

Asked 1 month ago by GrumpyPixie.

• A:Answer Greetings! We understand how important it is to get the best drying results, especially when you prefer alternatives like wool dryer balls. That makes perfect sense. Yes, wool dryer balls can absolutely be used with this Samsung washer dryer combo model, and dryer sheets are also fully compatible if you choose to use them. There are a couple of easy ways to add dryer sheets or wool dryer balls: 1. If you prefer more control, select a wash-only cycle first. Once the wash cycle is complete, open the door and add the dryer sheets or wool dryer balls. Then choose a dry-only cycle to begin drying. 2. If you are running a full wash-to-dry cycle, you can pause the machine during the dry cycle. Once paused, press the open door button, add the dryer sheets or wool dryer balls, close the door, and then press the play button to resume operation. This flexibility allows you to customize your laundry routine in a way that works best for you while still achieving excellent drying performance. Leo

  Answered 1 month ago by Samsung

  
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Q: QuestionCan you use pods in this unit?

Asked 6 months ago by Anonymous.

• A:Answer Greetings! Yes, Laundry PODs are compatible with the Samsung Bespoke AI Vented Washer/Electric Dryer Combo. This model even includes a dedicated cycle specifically designed for use with Tide PODs. Leo

  Answered 6 months ago by Samsung

  
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Q: QuestionWhat is the minimal clearance when installing in a closet?

Asked 7 months ago by Shppinggirl.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel

• A:Answer Greetings, The minimum clearance requirement for an alcove or closet installation is 1 inch for the sides, top, and front, and 2 inches for the rear. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150673068) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 6 months ago by Samsung

  
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Q: QuestionHow does the Vented drying work? Do I need a vent that goes outslide like the reguiar dryers?

Asked 7 months ago by Jenny.

• A:Answer Yes, this requires a vent. Unfortunately the Best Buy installer that installed the washer/dryer unit cancelled the vent installation as he didn't think it needed it. He said once he cancelled it, he was unable to "un-cancel" it so he couldn't install the vent for us. We had to go to Home Depot and buy a vent and vent tube and install ourselves.... :-( Fail on delivery and installation since they were not able to and did not offer to rectify their mistake.....

  Answered 7 months ago by HonoluluCustomer

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Q: QuestionDoes this come in a gas version?

Asked 8 months ago by Becky.

• A:Answer Hi Becky, No, our all-in-one washer and dryer combo are only available via electric model. ^Rodel

  Answered 8 months ago by Samsung

  
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Q: QuestionCan free and clear washing powder or powdered detergent be used? I saw something about having to use tide pods. We have sensitive skin and need to use sensitive detergent. Specs say 2 dry cycles. Is there a timed dry? What does geek protection include?

Asked 8 months ago by Donna.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel

• A:Answer Hi Donna, Most of the detergent will work on the washer; it only depends on what the detergent is made of. The dryer has different cycles, and you can also set timers on it. Here is a link to the user manual; kindly go to page 47 for a guide on what the correct detergent is and how to use it, and go to page 55 to learn more about dry cycles and how to set the timer. User manual. https://downloadcenter.samsung.com/content/UM/202507/20250718080743770/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250717.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150198781) to help our team pull up your information when you message us. Thank you. -Ricardo

  Answered 8 months ago by Samsung

  
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Q: QuestionWhat hoses does this unit come with? And what does Best Buy Provide? I already have an AIO ventless, so need to know what additional parts to buy.

Asked 10 months ago by MooseKnuckle.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel

• A:Answer Greetings! Thank you for your question regarding the Samsung All-in-One washer and dryer model. Please note that the water inlet hoses (hot and cold) and the power cord are sold separately. However, the unit does include a drain hose. For specific information on what accessories are provided with this model by Best Buy, we recommend contacting Best Buy’s customer service at (888) 237-8289. They are available 24 hours a day. Leo

  Answered 10 months ago by Samsung

  
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Q: QuestionCan you get a longer hose and longer hot and cold lines than what this comes with? Mine are a few inches too short

Asked 2 weeks ago by Melly.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel

• A:Answer Hi Melly, We acknowledge the time you took to share your question of your Samsung Washer and Dryer combo. Samsung washers are designed to connect to standard hot and cold water supply hoses, and you may use longer hoses if the included ones do not comfortably reach your connections. Choosing hoses that fit your space properly can help support smooth installation and everyday performance. For general water connection and setup guidance, you may find this Samsung support resource helpful for reference: https://www.samsung.com/us/support/troubleshoot/TSG10007295/ Please keep this reference number for your records: 1152295239. Thank you for raising your question. Meneleo Samsung Care

  Answered 1 week ago by Samsung

  
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Q: QuestionIf my current setup is washer & dryer across from each other, would I have to have my vent area re-run in order to hook up where current water hoses are?

Asked 3 weeks ago by Dylash33.

• A:Answer Yes

  Answered 3 weeks ago by ScottH

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Q: QuestionWhere is the vent opening? Is there a side vent option?

Asked 1 month ago by Kelly.

• A:Answer Hi Kelly, We appreciate your interest in your Samsung washer/dryer combo and your question about vent location and configuration options. The Samsung Washer/Dryer Combo is a vented all-in-one washer dryer, and its drying system uses a standard rear vent design. Side-venting options are not supported on this model based on the official Samsung US product specifications The product page provides full specifications, including vent type and installation details. You can explore the full guide here: Product Specifications https://www.samsung.com/us/home-appliances/all-in-one-washer-dryer-combo/electric/5-3-cu-ft-bespoke-ai-laundry-combo-vented-all-in-one-ultra-capacity-washer-and-electric-dryer-with-ai-home-in--brushed-black-wd90f53avbus/b2bapp/ Please keep this reference number for your records: 1152235080. We appreciate hearing from you and truly value your business. Christian Samsung Care

  Answered 3 weeks ago by Samsung

  
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Q: QuestionIs there a way to use dryer sheets? Schedule to stop before drying to remove items not to be dried?

Asked 2 months ago by DebbieH.

• A:Answer No it will shorten the life span of the machine, so I wouldn't recommend using dryer sheets.

  Answered 1 month ago by MichaelVerified Purchase

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Q: QuestionIs this unit able to handle a king sized comforter?

Asked 2 months ago by RyanW.

• A:Answer Yes, I have Cal. King and it fits.

  Answered 1 month ago by EricsWifeVerified Purchase

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