Questions & Answers
- Model:
- WV55M9600AV
- |
- SKU:
- 5712423
Highly rated by customers for: Washer Capacity, Ease of use, Cleaning Performance
$1,529.99Your price for this item is $1,529.99
Page Showing 21-40 of 56 questions
Q: QuestionThis came up as a google result for "washer with internal heater" but non of the specs I read state this. How do I find out whether this or any other machine will heat their own water?
Asked by Catlover.
- A:Answer Hi Catlover! While this washer does use hot water during certain cycles, it does not have an internal water heater. ^Jecca
Answered by Samsung

Q: QuestionIs it both washer and dryer ?
Asked by Sb.
- A:Answer No this is 2 washers in one unit. An efficient front loader and separate, independent smaller shallow top loader. The top loader is great for delicates, gym clothes, small loads up to about three pounds. You can use either machine independently or at the same time. Each machine has its own controls and only share the water and drain hoses. Easy to install once you and a helper get the heavy machine up and off of the shipping package. The Wifi feature is a gimmick that I don't use. The Samsung Home app allows you to fully control the machine including delayed start time, water temperature, wash time, wash mode, and drying time. This machine is very efficient on power and water use. I'm very happy with this washer and the matching Flex Dryer.
Answered by 8bitforme
Q: QuestionI do not know what happens with my washing machine I cannot start washing when the drying cycle starts it starts to move uncontrollably, if it does not improve I will have to return it
Asked by Maikel.
- A:Answer I can help with this, Maikel! This link (https://bit.ly/2SZYaB3) has what steps to take if the washer is shaking excessively. ^Jecca
Answered by Samsung

Q: QuestionIs there a manufacturers warranty on this washer/dryer package?
Asked by Warranty.
- A:Answer Hi there, I can help with that. Our Samsung Washers and dryers all come with a one year warranty covering parts and labor, Thank you for choosing Samsung. ^Brad
Answered by Samsung

Q: QuestionIf one of the washers has a problem and won’t work does that mean the other washer won’t work either? For example if the bottom washer breaks down can I still wash clothes in the upper little washer or will it not work either?
Asked by Lucy.
- A:Answer Both machines are independent. They only share the water lines, drain lines, and one power cord.
Answered by 8bitforme
Q: QuestionHow wide is this unit? Is it ventless?
Asked by Anonymous.
- A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We are glad that you have shown interest in Samsung washers. The washers width is 27 inches (686mm). The washer is ventless. I have included the link for the user manual. Please click on the link and turn to page 23 for the complete diameter of the washer. Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144219673 Leo
Answered by Samsung

Q: Questionwill this machine work with old pedestal
Asked by linrae.
- A:Answer The FlexWash is compatible with riser WE272NV/A3. Thank you for choosing Samsung for your laundry needs! ^Lena
Answered by Samsung

Q: QuestionCan you run both washers at same time?
Asked by Chrischristine.
- A:Answer Hi Chrischristine, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung washers. This refrigerator has an upper and lower washer that can be used simultaneously. I have included the user manual for the washer. Please click on the link and turn to pages 43 - 47 for operating the washer. https://downloadcenter.samsung.com/content/UM/201908/20190809104746599/FlexWash_WV9600M_DC68-03768B-07_EN_CFR_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144251001 Leo
Answered by Samsung

Q: Questionis 35 inch space available for dept is enough?
Asked by RayKay.
- A:Answer No this space would not be deep enough. The product depth itself is 34' and the recommended clearance for the back of the unit to the wall is at lease 5.9 inches. ^Lo
Answered by Samsung

Q: QuestionYou answered my previous question saying both were dryer But that doesn’t make sense since the name next to picture clearly states WASHER: Samsung - FlexWash; 5.5 Cu. Ft Washer with Steam So is picture /description wrong or is your answer wrong??
Asked by Xmascarol.
- A:Answer This is our 5.5 cu. ft. FlexWash Washer in White. Two washers in one lets you wash separate loads at the same time, or independently. Thank you for choosing Samsung! ^Lena
Answered by Samsung

Q: QuestionHi is gas required for this unit?
Asked by Anonymous.
- A:Answer Hello! This washer is electric and does not require gas. ^Jecca
Answered by Samsung

Q: QuestionWhat is total weight on this product??
Asked by Alis.
- A:Answer Alis, the information provided by the retailer is correct. Thank you for choosing Samsung! ^Lena
Answered by Samsung

Q: QuestionDo you install washers and dryers?
Asked by Jim.
- A:Answer No I do not. But the the people that delivers for Best buy do a great job at installing both. The washer installation is free but the dryer cost is about $25 and is well worth the price.
Answered by Pedro
Q: QuestionWhat size of drain pan will it fit in?
Asked by worreir.
- A:Answer Hello there. Glad you asked about the washer's drain pan size. A drip pan, also known as a drain pan, is required when the washing machine is not installed on the ground floor of your home. We recommend low-profile drip pans for front-load washing machines because they allow access to the pump filter (which requires routine cleaning). Certain models (such as the WA54R7200 series) may require the drip pan's bulge to be less than 5/8 inches. You can find drip pans on Amazon. Please see the list below for the dimensions of our current models. 27 inches (D) x 24 inches (W) 32 inches (D) x 27 inches (W) 33 inches (D) x 27 inches (W) 34 inches (D) x 30 inches (W) Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Answered by Samsung

Q: QuestionHello. I have 37 inches of available space in depth in my laundry closet. Is this enough room to fit the washer/dryer?? How much additional room is required for the back of each unit - for water hoses, gas pipes, etc?,
Asked by Demi920906.
- A:Answer With steel braided hoses, ours takes about 36 inches in depth. I suggest you take a measuring tape to Best Buy to make sure you exact model will fit.
Answered by BandOkie
Q: QuestionWhat year did this ome out? And what are the differences between this washer and the 5.5cu besidesd .5 cu ft?
Asked by John.
- A:Answer This unit was released last 2017
Answered by CommunityAnswer
Q: QuestionWhat year did this model come out?
Asked by john.
- A:Answer Hi there, john! This model washer was first manufactured in 2017. ^Jecca
Answered by Samsung

Q: QuestionAm I able to soak clothes in the top?
Asked by Yannie.
- A:Answer No, the pre-soak option is only for the lower washer and not the top part.
Answered by CommunityAnswer
Page 2, Showing 21-40 of 56 questions
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