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  • QuestionAre we able to replace the griddle with another grate for this stove top?

    Asked by Nancy.

    • Answer Hi Nancy, No, the integrated griddle is designed as part of the cooktop, and there isn’t a compatible grate available to replace it. Leo

      Answered by Samsung

  • QuestionI had one of the parts break on my oven. It's a side plastic cover near the knobs. I can't seem to find a replacement part. Would love to order one. It broke within the first couple months of having the oven.

    Asked by Anonymous.

    • Answer Hello there, Thank you for asking. Let's get the details you need. To check the availability and compatibility of your range's plastic cover on the side of the knob, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday–Friday. Have a great day. ^Camille

      Answered by Samsung

  • QuestionInstallation and removal cost

    Asked by Fred.

    • Answer Dear Valued Best Buy Client, Our goal is to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question, transfer you to your local store to inquire about their installation and haul-away services, and provide the cost. Have a great day. -John

      Answered by Samsung

  • QuestionWe're is the serial number located for this range

    Asked by Sammy.

    • Answer Hi Sammy, We're happy to help with your question about this Samsung range model. There are three possible locations where you can find the serial number along with the model code. Please check the following areas: 1. Behind the drawer (right side): The label may be located behind the drawer, on the right-hand side. 2. Behind the drawer (left side): The label may also be on the left-hand side behind the drawer. 3. Inside the oven (left side): Open the oven door and look on the upper left side, just before the oven cavity. Leo

      Answered by Samsung

  • QuestionIs the oven gas or electric my

    Asked by Anonymous.

    • Answer Hi there, This unit is a gas model oven. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148899225) to help our team pull up your information. Have a great day ^Charles

      Answered by Samsung

  • QuestionWill it automatically turn off after time

    Asked by Anonymous.

    • Answer Hi there, We would like to assist you further with your concern. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148405099) to help our team pull up your information when you message us. Have a great day, -Ernest-

      Answered by Samsung

  • QuestionMy control panel shows :00 and I am unable to access any of the buttons. In addition, my oven does not come on. Help!

    Asked by VDS1976.

    • Answer you might be able to reset by unplugging and plugging back in after 5 minutes. if that does not work you might have a dead control panel or a defective touch pad. these are very expensive repairs un less you can diy.

      Answered by GMAN

  • QuestionI recently purchased this gas range and mistakenly disposed of my information/instruction package. How can I acquire another one? Thank you.

    Asked by Weezie.

    • Answer they can be printed on line.

      Answered by GMAN

  • QuestionDo I need to season the Griddle?

    Asked by Judi.

    • Answer Hi Judi, No, it isn't a need to season the griddle since it has a non-stick layer over it. Leo

      Answered by Samsung

  • QuestionHow do i clean This oven and the stovetop

    Asked by Dee93.

    • Answer Best thing to clean with dish soap or you can use oven cleaner less harmful one dish soap on sponge is the best!

      Answered by RahatS

  • QuestionCan this range be use with propane?

    Asked by Anonymous.

    • Answer No

      Answered by Charger

  • QuestionHello I keep getting a beep, than a Warm notice on the screen, can you tell me why? Also, I’m trying to hit the SMART controls and nothing is working.

    Asked by Mocha.

    • Answer Hi Mocha, We understand the importance of addressing unusual microwave concerns immediately. Let us provide you with the details you need. Please see the "Minimum and maximum settings" section on page 22 to help you understand the cause of beeping in the range. Also, please see the "Smart Control" section on page 31 of the user's manual to help you use the smart control feature. Manual https://downloadcenter.samsung.com/content/UM/202405/20240517165401426/01._DG68-01340A-07_IB_FULL_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147633610) to help our team pull up your information. Have a great day. ^Aloe

      Answered by Samsung

  • QuestionHow do I get the oven light ?

    Asked by Sam.

    • Answer Hi Sam, You can check the link below and see page 40 (Replacing oven light) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202405/20240517165401426/01._DG68-01340A-07_IB_FULL_EN.pdf If you need to get a replacement oven light, you can get the compatible by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Have a great day, -Ernest-

      Answered by Samsung

  • QuestionDoes this oven have a fan to equally heat contents for baking needs or is it only single direction heat?

    Asked by NierVen.

    • Answer no

      Answered by GMAN

  • Questiondoes this machine come with an lp conversion kit?

    Asked by fran.

    • Answer es, Fran and LP kit is included in the stove package. Please see the "Included Accessories" in the spec sheet link below. Specs sheet: https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu--ft--smart-freestanding-gas-range-with-18k-btu-dual-power-burner---self-clean-in-stainless-steel-nx60a6311ss-aa/#specs Have a great day. ^Charles

      Answered by Samsung

  • QuestionAfter a year of using the oven without any issues, it now emits a strong burning smell during preheating that trips my smoke alarm every time. I have cleaned my oven thoroughly several times. Any ideas on what's wrong?

    Asked by Dsdy555.

    • Answer Hi Dsdy, We understand your concern about the strong burning smell during preheating, especially after having no issues for a year. Here is a link to help guide you through the steps, following the instructions and hyperlinks. Odor or smoke from Samsung oven https://www.samsung.com/us/support/troubleshooting/TSG01110185/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147160395) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionDoes this model come with a lp conversion kit

    Asked by Anonymous.

    • Answer Greetings, Yes, all new gas ranges and cooktops are shipped from the factory set up to use natural gas, but they include an LP conversion kit in a small bag. Please see the link below to see what's included in your purchase. What's in the box: https://www.samsung.com/us/support/troubleshooting/TSG01212995/ Have a great day, -Ernest-

      Answered by Samsung

  • QuestionWhat is the highest oven temperature? Is there a standard high temp or can you get an oven that gets higher temps

    Asked by jim.

    • Answer Hi jim, We are eager to answer your question about this Samsung range model. The highest temperature the oven on this model can reach is 550 Fahrenheit. Leo

      Answered by Samsung

  • QuestionHow does the ingitor work on the eyes. The stove I have now turns the gas on if you just bump the knobs. About killed us a few times. Need something safer

    Asked by Vicki.

    • Answer Our ignitor on the eyes works good. We haven't had the stove very long. But have not had any problems with it. The only issue we had was with delivery. Twice the stove was bent all the way to the bottom in the back. The third one was finally ok. I not sure why the two was bent the same way.

      Answered by lannie

  • Questioncan this run on a propane tank?

    Asked by taylor.

    • Answer I assume so as the installer asked me if was using propane prior to final hooking up.

      Answered by Newowner