Questions & Answers

Q: QuestionDoes this come with an airfry tray?

Asked 3 years ago by Happy.

• A:Answer No, sold separately

  Answered 3 years ago by Linda

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Q: QuestionDo y’all take old ranges when we get new ones

Asked 3 years ago by Tiff.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel

• A:Answer They will ask you if you want for them to pick up the old ones.

  Answered 3 years ago by Carmencita71Verified Purchase

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Q: Questionrecommended pot and pans for this stovetop please

Asked 3 years ago by JPC1950.

• A:Answer I am a huge nonstick user. Best brand u use is by Gordon Ramsey

  Answered 3 years ago by JamieTVerified Purchase

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Q: QuestionWhat power cord should I purchase for this stove?

Asked 3 years ago by RGGG.

• A:Answer Either three prong or four prong. It depends on your outlet at your home which one to purchase.

  Answered 3 years ago by JaimeLyn

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Q: Questionwhen using the broiler in oven must the oven door be closed or open my lg had to be slightly opened

Asked 3 years ago by joyce705.

• A:Answer Mine stays closed and so far so good

  Answered 3 years ago by CynviceVerified Purchase

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Q: QuestionWhat is the best Cleaner to use on the stove top

Asked 3 years ago by Joyce705.

• A:Answer I use Weiman polish and spray to clean it. Works great.

  Answered 3 years ago by blue55Verified Purchase

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Q: QuestionDose it work with Google

Asked 3 years ago by Geo.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel

• A:Answer It's supposed to. I've just got mine and working on hooking it up to Google Home.

  Answered 3 years ago by WILLIE

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Q: QuestionHow deep is this range when the oven door is open? Does Samsung make any ovens where the oven door can slide back into the range above the storage drawer?

Asked 3 years ago by LadyBlu.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel

• A:Answer Hi LadyBlu, We appreciate your question about the dimension of the door and how it opens. The depth of the range is 49 1/4 inches when the door is fully open. Please refer to page 1 of the installation guide I have shared below for the complete dimension of the range. https://downloadcenter.samsung.com/content/EM/202103/20210317173816090/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf At this point, the doors of Samsung ranges do not slide back into the range above the storage drawer. I will be sure to pass on what you mentioned about the door to our product team for current and future product development. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number 1144838963 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI accidentally turned the "chimes" off when trying to set the clock. I am not entirely sure which buttons I pushed to try and turn them back on. The manual doesnt go into settings at all to figure out how to turn them back on either. Can anyone help?

Asked 3 years ago by SbBuilds.

• A:Answer DOWN load the PDF and it has almost all the answers.

  Answered 3 years ago by WILLIEVerified Purchase

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Q: QuestionAnyone else notice there is a lighting issue? The touch face is hard to see and no light on the panel? I have to use my I phone flash light to program my stove. Very inconvenient.

Asked 3 years ago by Adolfoc.

• A:Answer I don’t have this issue, My kitchen light is always on whenever I cooked my meal.

  Answered 3 years ago by SCRange

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Q: QuestionHow do I set the clock?

Asked 3 years ago by Melba.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel

• A:Answer Hi Melba, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black stainless steel. I have shared a Samsung link that will help you set the clock on the range. https://www.samsung.com/us/support/answer/ANS00089342/ I also have shared the user manual link below. Please access the link and turn to page 29 to set the clock on this range. https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144529198 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do you turn off center warmer?

Asked 3 years ago by peanuts.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel

• A:Answer Controlled by button in center.

  Answered 3 years ago by TravisBVerified Purchase

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Q: Questionis this unit self cleaning

Asked 3 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by SarahVerified Purchase

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Q: QuestionWhat is the power/watt on all,elements?

Asked 4 years ago by Anonymous.

• A:Answer 120/240

  Answered 2 months ago by wallyworldVerified Purchase

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Q: QuestionDoes this unit have a storage drawer?

Asked 4 years ago by PDXDragon.

• A:Answer Yes, very small.

  Answered 4 years ago by Vacuum

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Q: QuestionHow long does it take to charge it the first time

Asked 4 years ago by Deb.

• A:Answer The prep is 1 hour at 400 degrees F.

  Answered 4 years ago by KevinVerified Purchase

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Q: QuestionHow long does this unit take to pre heat to 350 and 400 degrees? thanks

Asked 4 years ago by Gjfl2019.

• A:Answer I have no idea. My range was damaged when they first tried to deliver and now I have been waiting almost 3 months for a replacement. SMH!

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionExplicitly, is this a conventional convection, or true convection oven - the latter od which incorporates an additional heating element w/the fan assembly, for a higher end, more even and better / balanced heat distribution?

Asked 4 years ago by Steve.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel

• A:Answer This is true convection oven. Nice even heat

  Answered 3 years ago by lander5151Verified Purchase

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Q: QuestionI tried using the air fryer feature and following the directions on the package of tator tots, however, they came out just warm. Do I need to add additional time compared to the counter top air fryers?

Asked 4 years ago by Lolo.

• A:Answer Yes I usually put it on a higher temperature and a little longer time. Does not cook as fast as my countertop air fryers

  Answered 4 years ago by Co20

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