Questions & Answers

Q: QuestionDoes this dryer have a sensor to prevent over-drying?

• A:Answer Yes, this dryer features Sensor Dry technology to optimize cycle time and temperature.

Q: QuestionHow many drying cycles does this dryer have?

• A:Answer This dryer has 10 preset drying cycles to meet a variety of needs.

Q: QuestionWhat type of heating source does this dryer use?

• A:Answer This dryer uses gas as its heating source, but it is convertible to propane.

Q: QuestionWhat is the capacity of this dryer?

• A:Answer This Samsung dryer has a capacity of 7.4 cubic feet.

Q: QuestionShould this dryer be silent? It makes a grinding kind of whistling sound when it runs. I had another Samsung and it did not make this sound.

Asked 5 years ago by Ben.

• A:Answer Mone is almost silent

  Answered 5 years ago by ReddkattVerified Purchase

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Q: QuestionDoes Best Buy haul off the old dryer?

Asked 5 years ago by Anonymous.

• A:Answer U have to pay extra. Like $30 I think

  Answered 3 years ago by Bcoo94Verified Purchase

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Q: QuestionI bought this as an open box item - it didn't include a manual. I installed it, and it seems to work, but I just downloaded a manual and see that the instructions mention connecting a water hose. Is this important for proper drying?

Asked 3 years ago by scott.

• A:Answer Hi Scott, We appreciate your question about the water hose. A water hose is used to make steam. It is advisable to use if the washer has a steam-sanitized feature. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionIt this unit available in Southern California?

Asked 1 year ago by Anonymous.

• A:Answer Dear Valued BestBuy Client, To better assist you with this don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289 / available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about the availability of the in the southern California region. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this dryer compatible with the Samsung Smart Things App? Despite what the sales rep told us, the description says 'no' next to app controlled.

Asked 2 years ago by Josh.

• A:Answer No

  Answered 2 years ago by AydeLVerified Purchase

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Q: QuestionIs there a dryer rack to fit this model?

Asked 2 years ago by Mimi.

• A:Answer No

  Answered 2 years ago by AydeLVerified Purchase

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Q: QuestionDoes switching the dryer door have to be done by the delivery people before or during delivery? Does the customer have to do it?

Asked 2 years ago by MikeG.

• A:Answer No

  Answered 2 years ago by AydeLVerified Purchase

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Q: QuestionIs anyone else having trouble with the gas fitting? The gas hookup hose with standard gas fittings didn't fit on the pipe sticking out. The threads seem to not match. There are 11 threads per inch on the pipe in the dryer as opposed to the 9 on the dryer

Asked 3 years ago by petel.

• A:Answer No

  Answered 2 years ago by AydeLVerified Purchase

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Q: QuestionHow many BTU does this dryer use?

Asked 3 years ago by Charlie.

• A:Answer Hi Charlie, Great question! It has 20,000 BTU. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionWhere is the lint catcher and how do you empty it

Asked 3 years ago by Gcat.

• A:Answer I am excited to answer your question, Gcat. I have shared a helpful links below. Here's a link that indicates an article about the lint filter: https://www.samsung.com/us/support/answer/ANS00050526/ Also, to make it easier, you can watch this video link: https://www.youtube.com/watch?v=T5En60U_Uao If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, please provide this reference number 1145108671. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat diameter does the dryer vent hose need to be?

Asked 3 years ago by rmco.

• A:Answer Hi James, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 7.4 Cu. Ft. Gas Dryer with 10 Cycles and Sensor Dry - White. The required exhaust duct is 4 inches (10.2 cm) in diameter. I have shared the user manual link below. Please access the link and turn to pages 14 - 15 for ducting requirements. https://downloadcenter.samsung.com/content/UM/202101/20210108101640674/DV5400_DC68-03784D-11_EN_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144693428 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan the gas dryer be vented from the right side (looking at the machine from the front)? It appears as though the gas port in the back might impede that.

Asked 3 years ago by Jon.

• A:Answer yes, the port is on the lower right if you are looking at it from the front

  Answered 3 years ago by jodyVerified Purchase

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Q: QuestionFirst time use and it blinks "Dryer" with arrow pointing to Cooling. Is that normal? Also, there's no heat felt in dryer. Lint drawer is clear and dryer vent was professionally cleaned days before dryer was used.

Asked 5 years ago by RNG.

• A:Answer Hi RNG, Thank you for reaching out and we hope you are in good health. We are saddened to know that your dryer has no heat even with the lint drawer and dryer vent being professionally cleaned. There are several things to consider with your concern and one of which is that the dryer may have moved into the cool-down phase of the cycle. I have included the user manual link below. Please click the link and turn to page 6. Number 16 item may answer your inquiry regarding blinking light on dryer with an arrow pointing to cooling and no heat may be felt. https://downloadcenter.samsung.com/content/UM/202101/20210108101640674/DV5400_DC68-03784D-11_EN_MES.pdf Please click on the link below if you still have issues with heating to resolve your concerns with your gas dryer. https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144267882 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionSince the lint catcher is inside the dryer door, does it have lint all over the outside of the catcher and all over the clothes next to it when you open the dryer door? We have a GE dryer right now that always leaves lint on clothes.

Asked 5 years ago by Brian.

• A:Answer No lint on clothing or outside of the dryer.

  Answered 3 years ago by HarrietinMayberryVerified Purchase

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Q: QuestionCan this dryer be converted to LP?

Asked 5 years ago by Rainman.

• A:Answer Yes, my dryer runs on propane is connected with an LP kit.

  Answered 3 years ago by HarrietinMayberryVerified Purchase

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