Questions & Answers

Q: QuestionWhat is the length in inches of the door when fully open. I have a small space and want to make sure there’s enough swing room for the front washer and dryer doors

Asked 3 years ago by AR.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer Not sure but if you see the dept of the dryer you can add to width. That would be a fair estimate.

  Answered 3 years ago by RenukahBVerified Purchase

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Q: QuestionDoes this unit come with a vent and water hose?

Asked 3 years ago by ChaLow.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+ - White

• A:Answer No the vent and steam kit are separate purchases.

  Answered 3 years ago by Nina422

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Q: QuestionI purchased my dryer and it works perfectly. But are the front panel lights supposed to be blinking while the dryer has started? They stay blinking through the entire cycle.

Asked 3 years ago by Cheryl.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+ - White

• A:Answer Evithing is working

  Answered 3 years ago by Angy

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Q: QuestionWhat is the warranty for the open box dryer?

Asked 3 years ago by Janice.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+ - White

• A:Answer Is working no problem

  Answered 3 years ago by Angy

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Q: QuestionDo you have to hook up the dryer to a water source if you do not want to use the steam feature?

Asked 4 years ago by BrenLee.

• A:Answer I wanted I like

  Answered 3 years ago by AngyVerified Purchase

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Q: QuestionDoes the dryer with steam function have to be conected to a water line or does it have a reservoir that has to be filled?

Asked 1 year ago by BFC.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+ - White

• A:Answer We have ours connected to the water line.

  Answered 1 year ago by Emilee

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Q: QuestionThe washer allows you to turn off the end-of-cycle alarm music…but I haven’t been able to figure out how to turn off the dryer music and it’s so annoying. How do you disable the sound on the dryer?

Asked 2 years ago by D.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer 1. Locate the “Damp Alert” Button: • On your dryer’s control panel, find the button labeled “Damp Alert”. 2. Turn Off the Alarm: • Press and hold the “Damp Alert” button for 3 seconds. • This action will disable the end-of-cycle melody and power-off beep. 3. Confirm the Setting: • The control panel may indicate that the alarm is off, often by illuminating a bell icon with a slash through it. 4. Re-enable the Alarm (If Needed): • To turn the sounds back on, press and hold the “Damp Alert” button again for 3 seconds. Please note that this setting remains unchanged even if you restart the dryer.

  Answered 1 year ago by DrewYVerified Purchase

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Q: QuestionI have this dryer .I am having trouble getting the lint out of the lint filter. it is hard to get out. usually i would take a dryer sheet and it comes right off on other Samsung dryers i had in the past but this one no. Does anyone have any answers?

Asked 2 years ago by Gail.

• A:Answer yes

  Answered 2 years ago by gail

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Q: QuestionCan the door on this Champagne Electric Dryer be flipped, so that it opens from right-to-left?? Because of the way my small laundry room is configured, this is the only way I could use this dryer. Thank you!!

Asked 3 years ago by Maude.

• A:Answer as far as I know the doors on the washer and the drier can be flipped, I did it in the ones that I purchased

  Answered 2 years ago by Anonymous

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Q: QuestionCan it be used separately without stacking with the washer?

Asked 3 years ago by Jay.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+ - White

• A:Answer Yes

  Answered 3 years ago by dlrileyVerified Purchase

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Q: QuestionHow can I use this dryer in my apartment with the three prong 110v outlet.

Asked 3 years ago by B.

• A:Answer No.

  Answered 2 years ago by prettyfridge

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Q: QuestionDoes this machine require a 3 prong outlet or a 4 prong?

Asked 3 years ago by Logan.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer 4 prong. 240 volts. I did an upgrade for it.

  Answered 3 years ago by RenukahBVerified Purchase

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Q: QuestionCan the door hinge be interchangeable to either side?

Asked 3 years ago by Rudy.

• A:Answer Located in the Feature section. Reversible Door Choose the direction your dryer door opens to better suit your laundry room layout.

  Answered 3 years ago by EricCVerified Purchase

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Q: QuestionDo you need a stacking kit to stack the units? The pictures show a stacking kit, but the best buy associate said I shouldn't need one...

Asked 3 years ago by Travis.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer We did need a stacking kit for this model

  Answered 3 years ago by KimUVerified Purchase

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Q: QuestionHow do you adjust the height of the dryer? I purchased the matching set but the washer sits higher than the dryer. Nothing in the book or online giving details on how to do it.

Asked 3 years ago by Amy.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer Not sure but my old samsung had adjustable feet on the bottom. I havent looked at this set since i had them installed

  Answered 3 years ago by MichaelM

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Q: QuestionWhat is the depth with the door open?

Asked 3 years ago by Gipper112.

• A:Answer 7.5 cubic feet

  Answered 3 years ago by DaniF

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Q: QuestionBought the version of this washer / dryer in 2015. The washer still works, the dryer no longer heats. Will this dryer stack well on top of the older washer model? Old dryer model #DV42H5200EP/A3 Old washer model #WF42H5200AP/A2 Thank you.

Asked 2 years ago by John.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+ - Platinum

• A:Answer It is my old washer that has quit working. My old dryer still works. It is a good thing that my old dryer still works. You, Best Buy, have failed to deliver my new dryer. You, Best Buy, have changed the delivery date three times. Why???

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this dryer have a wrinkle control function? My present Samsung dryer does

Asked 3 years ago by Fred.

• A:Answer Thank you for raising this question, Fred. Yes, this dryer has a wrinkle prevent feature. Please check this link to your user manual for details. Turn to page 42. https://downloadcenter.samsung.com/content/UM/202201/20220109065342454/20211202_DV6300B_DC68-04299K-00_EN_MES.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145478470) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionI do not want to Smart feature on this unit. Is this unit always enabled and constantly searching for WiFi connection? If yes, how can I disable it?

Asked 4 years ago by Lavender315.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+ - White

• A:Answer No. You have to set up the smart cycle/ smart feature. But it can run without it being enabled.

  Answered 3 years ago by Nina422

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