Questions & Answers

1-10 of 20 Questions
  • Question
    I have this exact washer and it is on the recall list- Has Samsung fixed the problem and can they guarantee it will not happen again?   (7 Answers)

    By Surprised November 24, 2016.

    Answers
    • Best 
      Answer

      This is actually not on the recall list? I searched the model number and everything and this specific model is not on recall. So, maybe it just looks like your washer that is recalled but they have updated it to a newer and fixed model.

      By Anonymous December 12, 2016.

    • Question
      This model doesn't have a Fabric Softer dispener   (10 Answers)

      By Robert December 20, 2016.

      Answers
      • Best 
        Answer

        Yes, it does on the pull out tray at the top of the machine.

        By washer February 25, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      How long is the quick wash cycle? Mine is 36 minutes and that's too long for small loads.   (3 Answers)

      By Philip December 31, 2016.

      Answers
      • Best 
        Answer

        Mine is the same amount of time.

        By Anonymous January 1, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Does the active wash basket get in the way when loading a regular load? Does it stay up on its own or have to be held up? Thanks   (5 Answers)

      By Dsg1977 January 13, 2017.

      Answers
      • Best 
        Answer

        Wash basket does not get in the way when loading clothes but you might hit your head when taking clothes out of machine. Once you get used to it you can avoid hitting your head. Basket clicks into place onto the lid so you do not have to hold it up.

        By Kido February 5, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Does this washer cover your clothes with water, I have a different model Samsung and it's horrible, it don't even cover your clothes with water, I was going to get a new washer and was checking this one out.   (1 Answer)

      By Maggie May 31, 2017.

      Answers
      • Best 
        Answer

        Honestly, I have never looked inside after I start the washer. I do know that it's High Efficiency which means it uses less water than traditional machines, but enough that all the clothes are damp when they come out of the washer. This is my second HE machine by Samsung and I've loved them both.

        By Wanstrong2000 June 1, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member
    • Question
      my current recalled model makes a very loud whirring sound from the extraction pump when on the spin cycle. Does the new model still have this awful sound or did they upgrade the pump?   (1 Answer)

      By Mike7777 May 2, 2017.

      Answers
      • Best 
        Answer

        I just purchased this machine and haven't noticed any unusual noises. It is very quiet.

        By Jeng May 27, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member
    • Question
      will king size comforters fit?   (5 Answers)

      By Denise February 26, 2017.

      Answers
      • Best 
        Answer

        Yes, you can fit a king size comforter in the washer.

        By CommunityAnswer February 26, 2017.

      • Question
        Does this machine spin most of the water out? Purchased a new Whirlpool, and feel like it leaves clothes too wet, no matter the setting.   (5 Answers)

        By WasherWoes February 9, 2017.

        Answers
        • Best 
          Answer

          it definitely spins them dry! Your clothes will spend less time in the dryer.

          By cwshopper March 4, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Does this has a stainless steel drum?   (1 Answer)

        By Rhea May 7, 2017.

        Answers
        • Best 
          Answer

          Yes, the drum is Stainless Steel.

          By CommunityAnswer May 7, 2017.

        • Question
          What are the dimensions?   (1 Answer)

          By Rex December 18, 2016.

          Answers
          • Best 
            Answer

            This product is 42.4375 inches high, 27 inches wide, and 29.3125 inches deep.

            By CommunityAnswer December 18, 2016.

          Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions