Questions & Answers

Q: QuestionOn this refrigerator is the ice bites like sonic ice or like crushed ice? Or are they bigger? And where does the bin sit?

Asked 3 years ago by Skr.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer Its like sonic ice but cubes. Love them. The bin sits in the freezer on top

  Answered 2 years ago by GreatDeal

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Q: QuestionWhich water filter does this model use? I need to purchase the correct filter for this model.

Asked 1 month ago by JessB.

• A:Answer Greetings, The compatible water filter used for this refrigerator model is HAF-QIN/EXP. We also shared the link below for your reference. HAF-QIN Refrigerator Water Filter https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/ Have a lovely day. -Kimberly

  Answered 1 month ago by Samsung

  
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Q: QuestionNeed the screen glass

Asked 3 months ago by Yare.

• A:Answer Dear Valued Best Buy Client, Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. -Ricardo

  Answered 3 months ago by Samsung

  
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Q: QuestionDoes motion detection activate screen when near on rs90f66befeu fridge freezer

Asked 4 months ago by Steve.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft 4-Door French Door Counter Depth Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer Dear Best Buy clients, To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rodel

  Answered 4 months ago by Samsung

  
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Q: QuestionIs this model discontinued?

Asked 9 months ago by Jenn.

This question was asked about the related product: Samsung - Bespoke 23 Cu. Ft. 4-Door French Door Counter Depth Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel

• A:Answer Hi Jenn, No, this model is still being produced and sold. ^Rodel

  Answered 9 months ago by Samsung

  
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Q: QuestionWhat colors are available on panels?

Asked 1 year ago by Anonymous.

• A:Answer Black and white (glass )

  Answered 6 months ago by SandraRVerified Purchase

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Q: QuestionAre the drawers self closing?

Asked 1 year ago by Anonymous.

• A:Answer No

  Answered 6 months ago by SandraRVerified Purchase

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Q: QuestionHow do you remove the ice tray for cleaning

Asked 1 year ago by Jen.

• A:Answer Hi Jen, We are happy to answer your question about the ice tray on this Samsung refrigerator model. To remove the ice tray for cleaning in your refrigerator model, gently lift or slide it out of its position. Be careful not to apply too much force as this can damage the tray or the ice maker. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionDo you also take care of the installation

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - Bespoke 23 Cu. Ft. 4-Door French Door Counter Depth Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel

• A:Answer Dear Valued Best Buy Client, To better assist you with your question about the installation of this Samsung refrigerator model, please contact Best Buy's customer service department at (888) 237-8289. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the front color a shiny black? I do not want a stainless of any black color. I am trying to replace a Samsung French Door DA-97-08006AB.

Asked 1 year ago by Mozart.

• A:Answer Yes

  Answered 6 months ago by SandraRVerified Purchase

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Q: QuestionCan it be mounted so that the front is flush with surrounding cabinetry, or do the doors need to stick out?

Asked 1 year ago by Pablo.

• A:Answer Hi Pablo, No, it can't be mounted. Our counter-depth refrigerators have a depth of 24-25 inches (not including the doors or handles). They will typically fit better on your counter with only the doors sticking out and increase the walking space. Counter Depth models are useful for a sleeker look in the kitchen and can mean not reaching very far into the refrigerator to get things from the back. Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionOur family hub full screen has been replaced and we still have Bixby issues. Samsung just pushes us off. Sad fridge. Apps are limited on this family hub.

Asked 1 year ago by Benjamin.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft 4-Door French Door Counter Depth Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer Hi Benjamin, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146945228) to help our team pull up your information. Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionI setting temperature to 35 f and screen showing 35 but my portable temperature sensor showing 51 f please let me know this is ok

Asked 1 year ago by leon.

• A:Answer Hi Leon, We understand your disconcertment about the temperature discrepancy between the control panel reading and your thermometer. We are here to help out. I have shared a Samsung link below that will help out with the discrepancy. The link also has hyperlinks like "troubleshooting guide for refrigerator cooling issues" that can be accessed if additional steps are needed. What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS00080450/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146872309 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionCan this refrigerator be ordered without the beverage center?

Asked 1 year ago by Pat.

• A:Answer Hi Pat, No, this Samsung refrigerator model can't be ordered without the Beverage Center. This model will come with the beverage center. I have listed below the 3 types of this refrigerator model. 1. Family Hub: RF23BB890012AA 2. Beverage Center: RF23BB860012 3. Auto Fill Water Pitcher: RF23BB820012 The refrigerator model that does not have the beverage center is the Auto Fill Water Pitcher type; however, it will also not have the Family Hub panel on it. I have shared the Samsung link below of this Samsung model for your reference. You may select one of the 3 types on the right-hand side so you can compare the models. https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-counter-depth-4-door-french-door-refrigerator-23-cu-ft-with-family-hub-in-white-glass-rf23bb890012aa/?redir=RF23BB890012AA Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146842131 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionCan this fridg be ordered without the family hub? Thanks

Asked 1 year ago by Jj.

• A:Answer No

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionIs this fridge do u have it on on 30 or 31 cubic

Asked 1 year ago by Fanny.

• A:Answer Yes

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionDoes use of the family hub require the use of only Samsung products like Nest or Samsung televisions, phones, etc.? Can other brands be connected to the hub?

Asked 1 year ago by Dorothy.

• A:Answer Other brands can be used. I have an I-phone and it works well.

  Answered 8 months ago by LenovoTabletVerified Purchase

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Q: QuestionCan you adjust the door height for the top fridge doors? Samsung website shows how on the 4 door but not the 4 door french door. My right door is slightly higher than the left one.

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Family Hub - Custom Panel Ready

Q: QuestionHow do you make ice

Asked 2 years ago by Me.

• A:Answer Two ice makers in freezer. One makes small cubes and one makes big cubes.

  Answered 2 years ago by Anonymous

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